I wanted to attach my online chat with Maytag today but can't figure it out. It's three pages and difficult to believe. Here goes; I discovered that there is an unmarked 'detent' and cycle at the "8" o'clock position on the cycle selector dial of my Maytag MVWC425BW1 washer. Being too lazy to start it and try to track what it does I went on line to Maytag chat. My question mirrored the above. After Jennifer verified my "exact" address where the machine is located, my phone number and "any alternative number in case we get disconnected", model and serial number, date and place of purchase she wrote "Looking at your control panel, I do not see an alternate option between Power Wash and Clean washer with Affresh. I explained that was just what I was asking. After more back and forth, Jennifer wrote: "I understand what you are saying, however we would not be able to advise, as it is not apart(sic) of this displayed model number. We are not technically trained due to safety and liability" WTF! After expressing my disappointment she gave me a "technical service" phone number. That number takes you directly to "Kitchenaide small and counter top appliance group". They couldn't help....