I feel so stupid...
So I rang up AO on Sunday of all days, they said they would contact Bosch and get them to call me to arrange an engineer visit. Bosch rung up and were really very understanding and polite and I pointed out I didn't want to machine pulled apart at under 3 weeks old, they said that is fine. If the engineer finds a fault, tell them not to repair it, they will then report that back to Bosch, then back to AO. They booked me an engineer the following day, for today! Said they would come between 8am and 4pm.
Had a text come through to give me an hours time slot, which was also good. A genuine Bosch engineer arrived in his VW Caddy, very nice bloke. Pulled the machine out form the counter to discover these plastic lugs were still attached. These are what the transit bolts screw into, and at the end of the lugs as you can see, stops the drum from moving to much. You can probably guess the rest.
Although these lugs were loose, the drum was hitting two of them, hence why they are damaged. In my defence, and the Bosch engineer actually said this, there is no where in the instruction which tells you to remove them, it just tells you to remove the transit "bolts". He just pulled them out, chucked two large bath towels in, spun it and it was as solid as a rock, and the drum actually has suspension now as it should. Thought my instincts served me well !
He said no damage would have been done to the machine, just those plastic things. No call out charge either which again was good of them.
Anyways, I got talking to him while the program was running, saying why I chose a Bosch machine and that particular one. I mentioned actually I wanted a Siemens washer dryer. He said while washer dryers are much better than they were and Bosch group probably make the best, they are still not as good as having two separate machine, like having a two in one shampoo and conditioner for your hair. Any good hair dresser will tell you they are never as good for you as two separate ones.
He said he used to be a Hotpoint engineer for 15 years, and what a great company they were to work for, producing good quality machines, but Indiset ruined them, reducing the quality and closing down all British manufacturing of their products. He knew about EBAC producing British made machine in country Durham because as it turns out, they have been working with Bosch to produce the wash programs and manufacturing the drums for them ! Wouldn't you know that !
So now I have an all up together machine that doesn't clout and bang about. He said the feet don't have to be level as it is very difficult to do so on a washing machine because they are so bloody heavy, they just have to be sitting on a solid, relatively level floor, which mine is.
So sorry, I can no longer do no video of a bouncing Bosch machine! Other than a very quite wash cycle
