We had a new Heat pump installed in Aug/Sept it is the American Standard Heritage 16 seer and the T.O.L. Air handler installed also.They told us that with that Air Handler it comes out to about 17 or 18 Seer.We have had a VERY cold winter here in Tenn/North G.A.. I saw my first white Xmas ever and then that snow storm 3 weeks ago were we got about a foot of snow and thunder& lighting with it.. Our Heat pump has NO problem keeping the house at 70.The Heat pump is a two stage and it stays in low until it gets about 26 outside and then it will bring on the full 4 Tons.We used to heat with wood and we had a Coleman/Evcon A/C & Gas Furnace that very rarely came on.The Furnace looked brand new and it was twenty something years old when I saw it outside during the install of the new one.Our power bill was 325 bucks, last year at this time it was 110 bucks and our gas bill was about 90 bucks.My Sister power bill was 350 bucks and she has a Electric water heater and she has two Heil 13 seer Heat pumps one is a 2.5 ton and the other is a 2 ton.Our Heat pump has demand defrost and it even has Electric Expansion valves on it.Hers goes into defrost every 90 mins and has standard motors in the air handlers.We wanted to go with a Hybrid system but was told that sense our everything is in the Attic that our furnace would freeze up because they condense after the main combustion.I know that there is a 10k Aux heat in the Air handler..I was wondering is there anything that maybe wrong with it that I need to check first?Our Hvac folks that installed it our GREAT and go above and beyond to make sure your happy.Would it be cheaper if we changed out the Air/Handler for a Gas furnace?The Gas lines and everything is still up there and our installer said he would do it all for 700 bucks that includes labor and the furnace,but he does keep the Air handler.The Gas furnace would have the same E.C.M. motor in it but would be a 80% A.F.U. and would only come on when the system calls for A.U.X. heat. I have a feeling it was because all the snow we got here.We never get snow here that snow we had was the first one sense the Blizzard of 93 when we got 4 feet of snow.The snow had the gutters filled with ice and water was dripping on that huge fan outside and was being slung all over the coils.The fan on the outside unit spins very slow it's a huge two blade fan that spins at 500 R.P.M in low and 625 I think in high.I saw the coils covered with Ice all the time and it would go into defrost every hour sometimes less than a hour.Is this normal because this has been one of the coldest winters on record?I would appreciate any advice.