Well, at least *someone* is getting good use out of theirs! Then again, yours is almost new, whereas ours was a 2008 model (bought early 2009 after our Hoover died). Our model went through a recall, and was slammed for producing "Simpson-Snot," due to the wash recirculation and poor lint filtering (and also because of the drum with almost no drainage holes in it!)
Our one would sometimes start filling straight away, or would start sensing straight away. It would fill a quarter of the way then "Get stuck," as I put it. Sometimes, Auto water level wouldn't put enough in, as it was probably expecting the Water recirculation system to kick in and help things along. It actually worked properly in Heavy Duty as far as filling goes.
The other issue is if it had *somehow* sensed there was enough water in when it had only just started, switch to agitation and make some thumping and banging. Oh the pain! It also did this when going out of balance to "Redistribute" the load.
Our neighbours had the smaller 6.5KG model without recirculation and the regular tub. That thing sounded more like our old Hoover and was far better in my opinion. It lasted 5-6 years before new owners came in and bought the place and had their own better FL machine and replaced it. It withstood being a Rental House unit - which was the ultimate test. That machine actually had PROPER spray rinses: Machine would make a clunk after spinning, then would pulse-spin for a while with the water on before quickly ramping back up to speed. Of course, if there was lots of water to extract, it would hold off for a bit before truly spinning again, but still an improvement over our one stopping (slowly ramping down), then barely moving the tub will it dumped a little water into the tub. I added water myself a few times and the machine compensated by not spinning as fast so soon. Not out of balance, but I suppose it knew the limits.
I consider a PROPER Spray-Rinse to be one where the water is sprayed on during the spinning phase with the machine at the designated spin speed for that cycle - for however long its supposed to take. That way, the machine is already balanced and isn't wearing itself out Stopping/Restarting over and over. You also get better rinsing as the water is flung out of the clothes much quicker, removing debris and detergent quickly.
Just my Two-Cents!
But arrrooohhh, I am glad you've gotten better usage out of your machine than we ever did, LOL. I suppose the main reason is the redesigned Tub and LACK of recirculation system. Your cycles may also be altered slightly too, which is good.
I hope your machine serves you better than ours did