Just saw this video although it's a few months old. I was cringing the entire time. First off, the representative sounds like she barely has a clue what she's talking about. Secondly, the tub is empty, so no sir, the 'silverware' in the very top basket will not be reached when dishes are actually loaded into the machine. The water is barely reaching to the top as it is when it's empty. Third, this whole concept seems like a gimmick that will die out quickly, considering that adding a mechanical bar that has to move from front to back of the machine constantly just adds in more moving parts that can fail. It's amazing how clueless people are about how these machines are supposed to work and what it takes for them to work well.