@Malcolm
If this Spa is somewhat logicly set up, they have one place to wash theit towels.
This would be where the Samsung was placed. But, there only was 1 washer in this place.
Now, a Spa has an extraordinary high throughput of towels.
You put a washer, designed for household use, which means 1 load per day on average, maybe 2, in a commercial use, which means 4-5 loads per day approx. Then, you operate it for 4 years straight this way.
And, given my basic knowledge of physics and washers, such catastrophic failures only occur on such standard loads like towels if the system was somehow weakend before.
This means any suspension part (spider, bearings, absorbers etc.) had to be damaged. And give these parts barley ever fail at once, and if something breaks, its rather easy recognized, the user most likely had to recognize it and just operated the machine on, without doing something about it.