Now Samsung

[henene4]

As the lady in video number one was a single case, I have my doubts they did anything.
Now this case is the first I really question. First, whats that on the floor there? Just curious, because if that is the load, I would be highly supprised if the load itself was the problem. It would most likely go OOB, but not to cause this kind of damage.
Second: How did that thing dent out one half of the washer more than the other (you see the actual backside of the machine is less dented then the front, which is widley curved), but still manage to turn arround it self by 180°? The washer would have to jump in the air to manage the 180° turn and destroy it self in 3/4ths of a baskets rotation. Not that this is impossible, but verry unlikely.
Further, there is few damage to wall, dryer and other surroundings. So the washer probably destroyed it self the fast way.
My idea so far: The load became OOB with one part of the load at the bottom of the tub, the other on the approximately opposite side pushed up the basket wall about half way. The basket it self was sensed as relatively stabel, it went into spin. Because of the torque the load produced, on side of the tub always produced an upwards force. (Imagine a FL with one part of the load at the back of the drum, the other one at the front, with the washer in distribution. Now, one part of the load is exactly 180° offset to the other. The RPM-pattern of the drum is relativley constant as the 2 parts of the load couter-balance each other. But as one part of the load pushes the back up while the other pushes the front down, the tub devolpes kind of a twisting motion, which gives the drum a front-to-back swing. Same thing can happen to a TL, only that back and front of the tub are tob and bottom.)
Now, this upward force unhooked one of the suspension springs. And from there on, it was a matter of seconds.
But now I wonder, what would happen if the drive system on such a washer shifted into agitation during full speed spin? Wouldn't the tub come to a sudden stop?

 

[mrb627]

Video

It almost looks like there is a piece of the suspension bracket hanger missing. Is there nothing to keep the rod from "Jumping" out of the corner bracket?

Makes me wonder if the rods were properly parked in the bracket at the time of delivery. Maybe the installers tipped the machine on its side during installation and the rod simply dis-lodged from the bracket.

Design Flaw!

Malcolm

 

[washingpowder]

IIRC the whole previous exploding recall was due to thin, plastic suspension brackets. Multiple videos on youtube show them split in half.
Samsung officially claimed the spin speeds were so high the washers' OOB sensors didn't have time to react, which to me is a completely oblivious piece of unmentionable. When a washer enters said high speed no way in hell it will go out of balance anymore. And for that kind of damage the OOB needs to occur very suddenly.
The plastic would break, causing the whole issue. Most of the time it occurred when washing bulky items like comforters, which explains the load was to heavy to support.
So Samsung, instead of changing brackets, decided to lower spin speeds as a recall solution, resulting in barely spun loads. Yeah, that's the repair technique one loves and admires. We stand proud behind our product!
Seems like it's one of the new generation washers since the brackets are metal, yet clearly the suspension rods aren't suspended anymore, as in the video.
All that makes me think, no Samsung whatsoever. Mostly because I *despise* that kind of attitude and solutions. Had just recently the same experience with Keurig - instead of fixing the valve that kept causing too much pressure which would result in hot water with coffee grounds sprayed all over the kitchen, they sent me a 'repair kit' consisting of a little curtain-like handle - so it will spray downwards instead, rather than repairing the unit. Coffee still rather gritty.

 

[henene4]

The OOB situation would have to happen verry sudden indeed, but there are 3 ways that can happen.
1. Dislogging. If one rod gets loose, the suspension is made less effective ang uneven it self. And this can happen verry sudden.
2. Mixed loads. Take pillows for example. Soaked with water, they get rather heavy. However, they release a lot of water at low spin speeds quite fast. So, if a user mixes towels and a pillow, and they distribute and seperate (so a bunch of towels on one side, the pillow opposite to them), it could give an severe OOB situation outside the OOB sensing phase. (Washers either use external switches and&#92or 3D-movement sensors or they only use the RPM&#92motor current pattern during a certain, predetermined phase. If OOB happens outside this phase, the washer won't sense it. It would only stop if the motor would stall.)
3. Same can happen with waterproof items. If they tangle with some heavy items or create pockets of water, they are pretty heavy and don't release any water, even at low spin speeds. As the washer ramps up, there is certain point at which the water pressure gets to high and the membranes open up. This can mean a lot of weight change in a matter of seconds or less. (Found that out with some waterproof workclothes of my dad. Luckily, I always wash such items seperate!)

 

[mrb627]

Hmm...

Can anyone confirm whether this machine has an OOB sensor or does it use a ramp/coast spin profile to determine balance. I would suspect the latter. Once the initial balance validation passes a shift in the load during ramp up goes undetected.

Malcolm

 

[murando531]

This is precisely why I would never have a Samsung appliance, ever. And sadly, because Samsung's top-load washers are almost exact clones of LG's, I really wouldn't have either. Too much marketing towards gimmicks and shiny plastic and chrome, and yet no attention to the components of the machine that are actually important. There are several videos and numerous cases of this exact thing happening. Some user-fault, but others caused by lack of proper engineering in the machine itself.

 

I know that the Bravos uses several slow ramp-ups and slow downs during the final spin. It steps up each time until it senses that the load is balanced. There are some times that I've noticed it hang on whatever minute the timer displays, and sometimes it will stay at a medium speed throughout, but add a few minutes to the cycle. It seems to be very careful about making sure it can properly accelerate to the high-spin. I'm excited that the 880 I'm getting also has the No Spin option, so I'll have more peace of mind washing awkward items and can go in and arrange them properly myself.

 

[logixx]

 

[henene4]

I'm still verry indifferent about these events.

You see, in my opinion, what ever day to day load you wash (and with that I mean jeans, towels, shirts, underwear, bedding, such stuff; basicly anything day to day, made of cotton, wool or sysnthetic fiber or mixes of such), ANY machine can sense ANY OOB situation and won't do that, unless the suspension fails at more then 1 anchor point. And seeing one machine there with all 4 suspension rods still in place, I doubt that will happen.

And, the 7 hour lady mentioned in that video; I saw her YT channel, and how she loaded it, and honestly, I can see them all doing such stuff, especially because ALL these incidents happend within the warranty period. You know, new machine, lets just throw ANYTHING at it. Manuals? Common sense? Who cares?

This just drives me nuts. You know, its dangerous, no question about that. But why the hell is there no one single person doing the logical thing and take a photo of the load, or write down what was in there, or which cycle they used, or such stuff? I mean, a quick bit of math tells me a usual load of laundry can be well worth north of a few hundred $, with ease. Why is there just a huge "YOU ARE GUILTY!!!" scream by everybody?
And, one odd thing: They seriously keep their broken washers in their laundry room for probably weeks, don't get a replacement, and yet there is no single piece of clothing to be seen, neither arround the broken machine nor the laundry room?

 

[mark_wpduet]

I agree common sense

is lacking in A LOT of people - but this has ALWAYS been the case - yet , lately, you hear of these washer explosions, where you didn't really hear about them before - Perhaps the ratio of ignorant people has increased, combined with crappy engineering is the recipe for disaster.....

 

[henene4]

Beforehand, people only did such day to day loads. Pillows and most comforters were kind of no go for traditional TLs.

Now, cause they don't know better, they do such comforters and pillows, but don't treat them as special and just bunch them up with normal loads.
Then, the highly absorbent pillow ends up on one side, the rest, less absorbent load on the other side, and then the softer suspension used to get them so silent just can't handle it any more.

 

[DADoES]

 
Capacity probably is much larger than their previous washer, which is conducive to home-washing of comforters and the like that probably weren't previously done in the home machine.  The new machines also spin much faster (on Normal or Heavy).  The designated Bulky or Bedding (or even Delicate if advised by the user guide for such items) spins at an appropriately slower speed but of course "we do everything on Normal."

 

[a440]

Without thinking about brand names or user error....

I can honestly say I have never known of a machine either vintage or new that would get to this point of destruction.  This is crazy!  How could a machine this modern self destruct like this?  Some sensor or something is now working correct.  This is scary. 

 

 

[mark_wpduet]

But they weren't washing

a huge comforter and pillows with other clothes - One guy said he just had a king sheet set and pillow cases and it did this. I understand user error could be part of the problem, but I can't get past that it's something more than just user error.

I could be wrong - but the HE TOP LOAD seems to have more of an 'explosion during spinning' issue that the FL washers - although I think there have been some FL washers explode too.

While searching YouTube for spin explosions - I came across this video review and this was fun to watch.. This lady uses her manual! LOL (good thing)

http://https//www.youtube.com/watch?v=EglD82p1Y78

 

[DADoES]

 
None of the exploded machines are shown with the load that was running at the time so there's no way to know what was involved.  The fellow who mentioned a set of sheets ... maybe, or maybe something else was included.

The woman in the first linked video has four videos of her machine on her YouTube channel.

This one she says a "small blanket" is running ... but on the Normal cycle.  The lighting is bad but appears to be bunched-up toward one side of the basket.


This clip, she references in the comments as it being "one of the largest washers out there" and "hope it could do two pillows" and "I had the white pillow and the red with black mixed in the washer."  Appears she has two pillows (of different type & size) and at least one other item.  Doesn't say which cycle but I'd suspect Normal again.

 

[murando531]

As much as I despise Samsung as a whole, and as much as I love to see them crash and burn...

...I have to agree and side with them. There are COUNTLESS videos just like these where the person is blatantly doing something that common sense would have told them was wrong. Sadly, common sense is a scarce resource these days.

This one is by far my favorite. I'm also not a GE fan, but seeing her badmouth this machine, clearly not following instructions at all, complaining that the washer won't fill enough after she only starts adding clothes AFTER the sensing phase, I can't help but feel pity for the poor thing. There's no telling how many machines are cluttering the landfills that worked perfectly fine, but had the misfortune of being purchased by brainless heifers like her.

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[kb0nes]

There is no doubt that the new high efficiency machines have far less margin of error in their engineering then vintage machines. Margin of error costs money and in the hyper competitive world it won't sell well.

These machines have MUCH greater capacity and spin nearly twice the speed of some older machines. Add into this the economics of not using more material strength then needed and this kind of engineering failure is likely. Used properly this machines will likely never come apart though.

Contrast one of these machines to something like one of the old fast spinning Unimatics. Compare the size of the spin basket and the overall weight of the machine. The potential forces in the new machine are a good bit higher. The new machines can rely on sensors and electronics to a degree to attempt to control these forces, but if something goes amiss then a failure is more likely.

It would be simple to say the machines should just be built like the old ones. But the reality of that is than the machines would be unaffordable and hence die a quick death in the market.

 

[johnb300m]

ughhh

Gosh these people are idiots. (facepalm).
What ever happened to people at least "sorta" sorting their loads?

Honestly, the only reason people 'loved' the older machines is they were severely over engineered. People were still so stupid with their machines even back in the day. But the durable materials could handle it more.

Due to cost, you've got companies making these machines that could barely reach a "factor of safety" .... or "factor of stupidity"...of maybe 1.5.
Which lay people meet or exceed all the time.

So far my Maytag Maximas have been AMAZING, and reliable.
Just cleaned the washer for the first time. Smells all fresh; squeaky clean. Wiped off just a hint of grime from the boot. Good as new.

 

[Brandon]

ouch. The one lady with the dogs really hit home as my Boxer LOVES sleeping in the laundry room. That would be terrifying for a dog when that happens.

 

[tolivac]

I thought both Samsung and LG corrected the spin-splode problems on their end.Seems like customers are still throwing out the washers owners manual with the box!They keep saying"Oh I can run a washer!"famous last words.Seems like these spin splode problems are cockpit errors on the users part-not the machine.And that one user with her GE-that kept adding clothes after the machine did its load sense cycle.No wonder it don't work!!!Guess these folks don't want to tell or show their loads that caused the machine to fail-becuase they will incriminate themselves!

 

[mark_wpduet]

I actually did NOT know

that you couldn't add clothes after the washer started in a TL HE washer (LOL). In my Duet FL, I don't do this often, but you can actually pause the machine after it has started to add a garment, then again - my duet is 11 yrs old now..Is this the case in NEW FL washers too now, that it senses the load so you can no longer add anything?