Parts store clueless

[dartman]

The local shop I mostly deal with for parts only sells parts and used rebuilt machines. They of course are more expensive than Amazon or eBay but tend to know and have most common parts in stock so if I need it now I research the part and go there first. My last direct drive improved pump through them was 30 vs less then 20 shipped on Amazon but they had it now and I needed to get the washer up and running NOW.
When it can wait I get parts online cheaper, just allow the time to get here. I did that with the agitator dog kit as it was significantly cheaper and washer still sorta worked.
It has since been replaced with a DD HE Kenmore 28102 that I THINK will be easy enough to fix. The impeller was super easy to pull when a penny got stuck under it and has worked just fine now about 3 years and saves a lot on my water bill.

 

[panthera]

And then

They wonder why we've all gone back to catalog shopping.
Only difference between today and 100 years ago - our catalogs don't end as toilet paper.
My patience with idiot sales in-duh-vi-duals has reached nil.

 

[blackstone]

Speed Queen? What's That?

Reminds me of the time I went to a local appliance parts store for a Speed Queen part. The person behind the counter had never heard of Speed Queen! Remember, this was an exclusively "appliance" parts store. I just walked out, returned home, and ordered online.

I like to help local business too, but I would expect a basic knowledge of the products being sold; not just the ability to type a model number into the search field.