Pre 2010 Candy Explodes in the UK

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mystery noise

Dear me, Solsburian, that really DOESN'T sound healthy! Do you think it's the drum or the motor perhaps? Definitely needs someone a bit less clueless on the case. At least it's still in its full guarantee period! Maybe you've just got a wrong'un...

Haxisfan - I know exactly what you mean about the odd choice of spin only cycle on your Hoover. Bosch said in their brochures of the time that "spin only option regulates to 800rpm to protect clothes". How helpful when you want to give your heavy items more of a spin...

I do like the fact that new Hoovers just get on with it when you set the full fast spin: a bit of balancing, a couple of pulses then it's off and away right to the end! 9 minutes isn't too bad I suppose. Waiting 20 minutes for something like a Hotpoint is beyond the joke though...especially if you have something to get on with other than watch a lot of spinning and tumbling! I would always prefer to have both short and long spin options though. And what's with all these rinse programmes that are three rinses and not just one? Who needs that? Odd.

AEG03 - if you were to buy another Electrolux washer I'd stick with AEG and get the 5 years parts and labour guarantee. At least it suggests they think it's going to last that long! There seems to be a suspiciously large number of new Zanussis being dumped...only the other day I spotted one that had been relegated to a back garden. Now there's a brand that's nose-dived...and the basic models have nothing like the smooth, quiet and well engineered spins they used to. That inverter motor would be a must - judging by a couple of YouTube videos I've seen the brush motors sound more like they came out of a mid 1980s Hoover washer!

That video of the exploded Indesit looks bloody scary I must say! What a sorry state of affairs...still, no point getting downhearted. We can't live in the past. Just got to get on with it and make the best job we can with the appliances available!

Nighty night.

Alex
 
Haxisfan;

RE:

"Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier. "

The 27" frame LG machine WM2501HVA I have here is a front loader with its 22" diameter drum and 1200 rpm top spin speed.

The new LG's drum is the same diameter 22" as my 1976 Westinghouse 27" frame front loader too, but the old front loader has just a 550 rpm spin. Westinghouse FL machines from roughly 1962 to 1992 use the same diameter spin basket/drum of about 22" in diameter.

I have not measured a TOP LOAD 27" washer in a long time. My gut feel is the drum probably is close to 22" in diameter. Maybe some folks with TL 27" frame machines here can chine in with some data.
 
Fight for it !!

I hope you will repair it!!
Don"t let the repairman tell you that it is "the right" noise!! Oh I hate poor costumer service, specially when guy comes and "I DON"T KNOW!!!!!!!" - well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer -- not that your washer has a problem after such a small time, it is not being repaired! :( Here story with service is totally different.. come on time, and do it (I remember how they were with my old Candy EXCLUSIVE 5000), always had parts... I really hope I won"t meet them soon though :P

When it all get"s right, can you please film the drying cycle for me?
Can you now describe me it? Are there spins in the drying cycle, distributions, how are tumbles? everything :P :)
 
called Hoover this morning and they said they would send some one else out, only to be told that there was only the same guy in our area.

He came out straight away (I missed him since I was at work but my partner was off). Unfortunately, he came mid way through a wash cycle when the noise subsided.

However this time he did actually take the machine apart and checked the concrete block, checked the heater and then the drum. Again he couldn’t find anything wrong but he now suspects there is perhaps something caught in the inner/outer drum, but he can't be sure. Strangely the suspension sounds a bit quieter now that he has tinkered with drum.

Unfortunately he didn't do anything else as he didn't hear noise (ignoring the fact that he did hear it yesterday!).

As soon as the noise comes back we have got to ring them up again and they will come out.

Lets hope it's 4th time lucky!
 
Hi 3beltwesty... thanks 4 shedding light on that... I see your point. Yes, here in Europe as you're surely aware, it's rare to find a washer with a larger frame than 24" (60cm width) and there's a tendency to play around a lot with depth as you can easily find 16" deep washers or even 13" in some instances as opposed to the conventional 21-24"... although that would defeat the object of stacking a larger appliance on top. Yet I have seen some bigger than average frames (a Samsung model I think and a Hotpoint-Ariston Extendia) but I wouldn't know their precise dimensions. Now I'm even more curious about the diameter of a TL spin basket and... being aware of the fact that you're more likely than me to see some around I find it difficult to ask you to go pay your friend's a visit just to measure their washer's inner basket... maybe you can tell them... hey... long time no see... and then head for their laundry room :-P

SuperElectronic... as for that 3 rinse programme you mentioned... my exact feelings! Although I addimittedly used it once as I deliberately closed the water valve during a wash cycle and the machine aborted the programme and signalled an error code at the start of the rinse cycle: reopening the water inlet was pointless so I was compelled to start a new programme. I'd have loved the idea to have 1-rinse only option but this once again was only available in their washerdryer range (I never understood why they gave all those potential extra cycles to washerdryer customers).

Take care every1 ;-)
 
one rinse for washer dryers only...

They gave one rinse for washer dryer only, because they suspect that people will use that one for rinsing out the fluff, so no water-waisting :P

Solsburian, again, fight for it!! You know my Aqualtis hadn"t be repaired for 45days(idiotic law that says that you first need to wait 45 days, so then report them) when we reported them they were MORE than insolent to us!! I was there shouting (and they were shouting at me too) for 20 minutes.. I literally lost my health that day (Aqualtis-trauma lol). The story added because sew them, and emediatley when they recived it, they called us and immediatley gave us our money back.. We didn"t wanted to have ANY contact with them.. I just hate that you have the same experience buy Hoover - that"s the problem - repirmans are literally damaging the whole brand.. if your machine was repaired as it should, your oppineon wouldn"t be as bad as it is now :(

Can you describe me the drying cycle please? :)
 
I dont think that Candy/Hoover engineer is the only one being negative to the machines he repairs. The engineer who came to look at my AEG in 2002 was quite negative towards AEG washers and suggested purchasing an LG of all machines!

Its always a different story behind the scenes. I work for a company that is known for making quality, reliable vacuum cleaners and other products, even our engineers who repair our machines are negative toward our products, its because we see what customers don't so I suppose the engineer can shed some light on problems with products if he/she has to deal with them everyday.

That noise doesn't sound very good so I wouldn't accept that from Candy at all because it could be a sign of a problem that could escalate to something bigger.
 
The Noisy Drum

Hello, I had the exact same sound on the Hoover Vision machine I used to have, would always occur after a the fast spin, esspecially if it was unbalanced. The strange thing is that after starting another cycle, after about 5 minutes of tumbling the noise would slowly quiten down then eventually go, until of course the next final spin it did.

I also had Hoover engineers out more times than I care to remember, they also quoted that the noise it kept making was normal, and is "the sound brush motors are suposed to make", I didnt agree with this in the slightest, and I think my point was proved in the end what with it having a total of 4 motors in its 7-8 months that I had it for.

Going from my own experience, their engineers and customer service are of a very poor standard, even on the telephone, you really have to be firm to get your point across. Also the engineers that came out to repair our machine really didnt seem to have a clue about the noises its suposed to make, or the workings of the machine itself, they just seemed to simply know how to remove parts and replace them again, THEN par people off with silly suggestions as to why the machine hasnt been working properly, like for example one guy told us to " wash one towel at a time" because they are apparently so heavy thats why the motors in our machines kept on burining out. At that point I just thought what a load of rubbish, and asked if he does the same with his own washing machine, I just got a half-hearted "yeah" in response.

Hope they sort your machine out though :-)

Rich
 
We have checked tonight and the drum seems quiet now - the engineer did remove and re attach the heather so perhaps it was catching against the drum hence the noise.

@samsungfl:

I've read about your experiance with your Vision and I was disgusted - if mine gets as bad as yours I'll be insisting they write it off.

@nrones

Indesit/Hotpoint service have a equally bad reputation here too, there's a couple of videos on Youtube of broken Hotpoint Washer Dryers that have been repeatetly reapired and one video features a Woman calling them after her Washer Dryer broke with smoke coming form the side of the appliance.

I'll post a video of the Hoover Drying soon.

 
As promised I've made a video of the Hoover drying.

It has 8 Drying Programmes, Sensor: Extra Dry, Cupboard Dry, Iron Dry, Cool Tumble, Timed: 120 mins, 90 mins, 60 mins and 30 mins.

On the sensor programmes, the time display show the maximum time allowed for each option, it takes about 10 minutes for it to adjust time depending on the load - it can be hit or miss. On High Dry, most of the timings include a 20 minute cool down phase and 10 minute cooldown on low heat.

On the High heat setting, depending on the programme length the Washer Dryer will do a thermospin.

 
"well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer"

Has it not occurred to you that it might be that the company's training is not very good? You can't always blame the employee.

Tom.
 
Personally i wouldnt buy Hoover/Candy Or Hotpoint-Ariston Or Indesit. I know these are just crap. I,m very happy with my Miele. Its not new (its from 2004)but it washes and spin good. And best of all; it doesnt sound very much either.

Before the Miele i had an Elektro-Helios where the drum spider broke. Lots of noises then. My neighbour was complaining.
 
not all Candy group machines are the same

some are worse .... but some are better .

I'm thinking of the Aquamatic smurfs :) they last longer than the average size candy washers

Also I have never heard of any explosion of any of their horizontal axis toploaders (made in spanish Otsein plants)
 
all these exploding washing machine caused by weak welding of the drum, is making me paranoid and nervous, because i own hotpoint aqualtis which is made by the indesit company and the other day i read this very one thread on exploding machines, and it starting to make me nervous and paranoid once i found out my machine has a welded drum and 70% of the time i use 1600rpm on my machine, but i was told by someone that my machine was not at risk. hmmm?? i just hope this will never happen to me or anyone i know with a hoover, indesit made machine or any other make with a welded drum.
 
cheers for the info solsburian, if this machine does not last i will buy either LG or Siemens IQ but at the moment i have 5yrs warranty and 5yrs parts and labour i just hope it remains problem free, right now it washing 3 sets of bath mats 5 tea towels on 1600rpm bed & bath cycle.
 
I quite like the look of the Aqualits, they do seem to be much better built the rest of their range. I've got my eye on a Bosch WVD24520GB washer dryer - I'll see how long my patience lasts with the Hoover!
 
My Machine is acting funny again, making what can be best described as rattling/flicking/spluttering sounds during the spin and the noisy drum is back!

After complaining to Hoover-Candy and Currys, when the engineer comes on Thursday and finds any faults the machine is to be replaced. Apparently it should have been replaced in the first instance.

Fingers crossed!
 
An update, the engineer came and it was not on the notes to replace the machine if a fault was found!

He replaced the heater as the seal had gone and the drum had rubbed against the side of the element. The drum still makes that nose and the suspension is still abnormally noisy.

I've written a letter to Currys asking for a new machine from another company. I’ll take them to court if they don’t!!

Given my experience with this machine, give Hoover/Candy a miss!
 
Absolutely disgusting!

Seems to be the norm to expect such poor treatment from the lower end manufacturers these days though.

Not that it's anything new, Hotpoint did it to us in the 90s with a TL61 dryer...

Matt
 
I suspect they were waiting for the machine's Labour warranty to expire so they can start charging £115 per callout before they would actually fix the issues.

Looking at the drum, the outer rim looks skewed, so I wonder if the drum is out of profile, which could explain the drum noises etc.
 
Just finish it!

Do what ever you need to doo! Even court!
I love Candy washing machines, because they are very popular here, and their customer service is good! I hate Indesit, because here, their costumer service is extreamly bad! So, If was I in that situation like you, I"d probobly write the same things as I wrote with Indesit... Just change it!
 
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