Pre 2010 Candy Explodes in the UK
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samsungfl
Well-known member
The Noisy Drum
Hello, I had the exact same sound on the Hoover Vision machine I used to have, would always occur after a the fast spin, esspecially if it was unbalanced. The strange thing is that after starting another cycle, after about 5 minutes of tumbling the noise would slowly quiten down then eventually go, until of course the next final spin it did.
I also had Hoover engineers out more times than I care to remember, they also quoted that the noise it kept making was normal, and is "the sound brush motors are suposed to make", I didnt agree with this in the slightest, and I think my point was proved in the end what with it having a total of 4 motors in its 7-8 months that I had it for.
Going from my own experience, their engineers and customer service are of a very poor standard, even on the telephone, you really have to be firm to get your point across. Also the engineers that came out to repair our machine really didnt seem to have a clue about the noises its suposed to make, or the workings of the machine itself, they just seemed to simply know how to remove parts and replace them again, THEN par people off with silly suggestions as to why the machine hasnt been working properly, like for example one guy told us to " wash one towel at a time" because they are apparently so heavy thats why the motors in our machines kept on burining out. At that point I just thought what a load of rubbish, and asked if he does the same with his own washing machine, I just got a half-hearted "yeah" in response.
Hope they sort your machine out though
Rich
Hello, I had the exact same sound on the Hoover Vision machine I used to have, would always occur after a the fast spin, esspecially if it was unbalanced. The strange thing is that after starting another cycle, after about 5 minutes of tumbling the noise would slowly quiten down then eventually go, until of course the next final spin it did.
I also had Hoover engineers out more times than I care to remember, they also quoted that the noise it kept making was normal, and is "the sound brush motors are suposed to make", I didnt agree with this in the slightest, and I think my point was proved in the end what with it having a total of 4 motors in its 7-8 months that I had it for.
Going from my own experience, their engineers and customer service are of a very poor standard, even on the telephone, you really have to be firm to get your point across. Also the engineers that came out to repair our machine really didnt seem to have a clue about the noises its suposed to make, or the workings of the machine itself, they just seemed to simply know how to remove parts and replace them again, THEN par people off with silly suggestions as to why the machine hasnt been working properly, like for example one guy told us to " wash one towel at a time" because they are apparently so heavy thats why the motors in our machines kept on burining out. At that point I just thought what a load of rubbish, and asked if he does the same with his own washing machine, I just got a half-hearted "yeah" in response.
Hope they sort your machine out though
Rich
solsburian
Well-known member
We have checked tonight and the drum seems quiet now - the engineer did remove and re attach the heather so perhaps it was catching against the drum hence the noise.
@samsungfl:
I've read about your experiance with your Vision and I was disgusted - if mine gets as bad as yours I'll be insisting they write it off.
@nrones
Indesit/Hotpoint service have a equally bad reputation here too, there's a couple of videos on Youtube of broken Hotpoint Washer Dryers that have been repeatetly reapired and one video features a Woman calling them after her Washer Dryer broke with smoke coming form the side of the appliance.
I'll post a video of the Hoover Drying soon.
@samsungfl:
I've read about your experiance with your Vision and I was disgusted - if mine gets as bad as yours I'll be insisting they write it off.
@nrones
Indesit/Hotpoint service have a equally bad reputation here too, there's a couple of videos on Youtube of broken Hotpoint Washer Dryers that have been repeatetly reapired and one video features a Woman calling them after her Washer Dryer broke with smoke coming form the side of the appliance.
I'll post a video of the Hoover Drying soon.
solsburian
Well-known member
As promised I've made a video of the Hoover drying.
It has 8 Drying Programmes, Sensor: Extra Dry, Cupboard Dry, Iron Dry, Cool Tumble, Timed: 120 mins, 90 mins, 60 mins and 30 mins.
On the sensor programmes, the time display show the maximum time allowed for each option, it takes about 10 minutes for it to adjust time depending on the load - it can be hit or miss. On High Dry, most of the timings include a 20 minute cool down phase and 10 minute cooldown on low heat.
On the High heat setting, depending on the programme length the Washer Dryer will do a thermospin.
It has 8 Drying Programmes, Sensor: Extra Dry, Cupboard Dry, Iron Dry, Cool Tumble, Timed: 120 mins, 90 mins, 60 mins and 30 mins.
On the sensor programmes, the time display show the maximum time allowed for each option, it takes about 10 minutes for it to adjust time depending on the load - it can be hit or miss. On High Dry, most of the timings include a 20 minute cool down phase and 10 minute cooldown on low heat.
On the High heat setting, depending on the programme length the Washer Dryer will do a thermospin.
hotpoint9534
Well-known member
"well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer"
Has it not occurred to you that it might be that the company's training is not very good? You can't always blame the employee.
Tom.
Has it not occurred to you that it might be that the company's training is not very good? You can't always blame the employee.
Tom.
aeg03
Well-known member
Mirror Newpaper Article - Woman hurt as top of Candy machine explodes on spin.
www.mirror.co.uk
Woman hurt as washing machine explodes in Norwich
THE Candy company has been criticised for refusing to recall thousands of its washing machines amid reports that some have exploded.
www.mirror.co.uk
fredriksam
Well-known member
Personally i wouldnt buy Hoover/Candy Or Hotpoint-Ariston Or Indesit. I know these are just crap. I,m very happy with my Miele. Its not new (its from 2004)but it washes and spin good. And best of all; it doesnt sound very much either.
Before the Miele i had an Elektro-Helios where the drum spider broke. Lots of noises then. My neighbour was complaining.
Before the Miele i had an Elektro-Helios where the drum spider broke. Lots of noises then. My neighbour was complaining.
not all Candy group machines are the same
some are worse .... but some are better .
I'm thinking of the Aquamatic smurfs they last longer than the average size candy washers
Also I have never heard of any explosion of any of their horizontal axis toploaders (made in spanish Otsein plants)
some are worse .... but some are better .
I'm thinking of the Aquamatic smurfs
they last longer than the average size candy washersAlso I have never heard of any explosion of any of their horizontal axis toploaders (made in spanish Otsein plants)
dave886
Well-known member
all these exploding washing machine caused by weak welding of the drum, is making me paranoid and nervous, because i own hotpoint aqualtis which is made by the indesit company and the other day i read this very one thread on exploding machines, and it starting to make me nervous and paranoid once i found out my machine has a welded drum and 70% of the time i use 1600rpm on my machine, but i was told by someone that my machine was not at risk. hmmm?? i just hope this will never happen to me or anyone i know with a hoover, indesit made machine or any other make with a welded drum.
solsburian
Well-known member
Aqualits models are not listed as being effected (see link below). But I know it's not much comfort - I'm still a bit nervous about being around my Hoover when it spins, especially with all of the rattling it makes.
dave886
Well-known member
cheers for the info solsburian, if this machine does not last i will buy either LG or Siemens IQ but at the moment i have 5yrs warranty and 5yrs parts and labour i just hope it remains problem free, right now it washing 3 sets of bath mats 5 tea towels on 1600rpm bed & bath cycle.
solsburian
Well-known member
I quite like the look of the Aqualits, they do seem to be much better built the rest of their range. I've got my eye on a Bosch WVD24520GB washer dryer - I'll see how long my patience lasts with the Hoover!
dave886
Well-known member
solsburian
Well-known member
It's a Hoover WDYNS 654D Slimline (44cm Deep) Washer Dryer.
solsburian
Well-known member
My Machine is acting funny again, making what can be best described as rattling/flicking/spluttering sounds during the spin and the noisy drum is back!
After complaining to Hoover-Candy and Currys, when the engineer comes on Thursday and finds any faults the machine is to be replaced. Apparently it should have been replaced in the first instance.
Fingers crossed!
After complaining to Hoover-Candy and Currys, when the engineer comes on Thursday and finds any faults the machine is to be replaced. Apparently it should have been replaced in the first instance.
Fingers crossed!
haxisfan
Well-known member
Hi Solsburian
Will they replace it with the same model or will you be able to get a different machine? Good luck anyhow ;-)
Will they replace it with the same model or will you be able to get a different machine? Good luck anyhow ;-)
solsburian
Well-known member
I'm not sure, but if they will only offer Hoover I'll ask for another brand and pay the difference.
solsburian
Well-known member
An update, the engineer came and it was not on the notes to replace the machine if a fault was found!
He replaced the heater as the seal had gone and the drum had rubbed against the side of the element. The drum still makes that nose and the suspension is still abnormally noisy.
I've written a letter to Currys asking for a new machine from another company. I’ll take them to court if they don’t!!
Given my experience with this machine, give Hoover/Candy a miss!
He replaced the heater as the seal had gone and the drum had rubbed against the side of the element. The drum still makes that nose and the suspension is still abnormally noisy.
I've written a letter to Currys asking for a new machine from another company. I’ll take them to court if they don’t!!
Given my experience with this machine, give Hoover/Candy a miss!
hoover1100
Well-known member
Absolutely disgusting!
Seems to be the norm to expect such poor treatment from the lower end manufacturers these days though.
Not that it's anything new, Hotpoint did it to us in the 90s with a TL61 dryer...
Matt
Seems to be the norm to expect such poor treatment from the lower end manufacturers these days though.
Not that it's anything new, Hotpoint did it to us in the 90s with a TL61 dryer...
Matt
solsburian
Well-known member
I suspect they were waiting for the machine's Labour warranty to expire so they can start charging £115 per callout before they would actually fix the issues.
Looking at the drum, the outer rim looks skewed, so I wonder if the drum is out of profile, which could explain the drum noises etc.
Looking at the drum, the outer rim looks skewed, so I wonder if the drum is out of profile, which could explain the drum noises etc.
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