sudsmaster
Well-known member
I don't shop enough at Walmart to get an opinion of the civility of its employees, but then again I generally don't expect much from employees at such places - including Home Depot, Target, Kmart, etc... Usually they are clueless or worse - misdirecting one to the wrong aisle or giving the wrong product information.
I had the opposite experience at Kohl's when I bought the latest slow cooker. The cashier was a lovely young black woman who was very pleasant to deal with. She clued me into getting a store charge card to save 20% on the purchase. As she was bagging the purchase and handing me my reciept, she said "Expect the card to arrive in the mail in 7 to 10 days." At that point a very bossy and officious middle manager barged in and demanded from her, "Where did you get that 7 to 10 days???" while I was still standing there. Wanting to protect the cashier, I said, "I told her that"... but I was basically ignored by the pushy manager. "It's more like 4 to six weeks the manager said, completely ignoring me. I shrugged and gathered up my purchase and left the store. But afterwards I felt bad that I didn't stand up more for the cashier. What I could have said, "Excuse me, but who are you? This cashier has been giving me exemplary service, and I really don't like your tone of voice with her, or how you have ignored the customer in the process. Who is YOUR manager?"
Maybe next time.
I had the opposite experience at Kohl's when I bought the latest slow cooker. The cashier was a lovely young black woman who was very pleasant to deal with. She clued me into getting a store charge card to save 20% on the purchase. As she was bagging the purchase and handing me my reciept, she said "Expect the card to arrive in the mail in 7 to 10 days." At that point a very bossy and officious middle manager barged in and demanded from her, "Where did you get that 7 to 10 days???" while I was still standing there. Wanting to protect the cashier, I said, "I told her that"... but I was basically ignored by the pushy manager. "It's more like 4 to six weeks the manager said, completely ignoring me. I shrugged and gathered up my purchase and left the store. But afterwards I felt bad that I didn't stand up more for the cashier. What I could have said, "Excuse me, but who are you? This cashier has been giving me exemplary service, and I really don't like your tone of voice with her, or how you have ignored the customer in the process. Who is YOUR manager?"
Maybe next time.