In recent months I have spoken with numerous Appliance store owners and I stay in touch with my former co-workers who sell Appliances for "the Expo Design Center" div. of Home Depot. They are all painfully aware of how bad things have gotten at Maytag. The independent store owners are the most disgusted as they have built up reputations over the years for carrying quality merchandise, sold at a premium price, under the Maytag name. Not only that, Maytag used to have very high customer service standards. Recently, I myself discovered how poor Maytag's customer service has become. What a shame. Hopefully Maytag's shareholders will eventually get in some decent upper management and will turn things around. Sadly in the mean time there is a lot (in my opinion) of garbage installed in un-suspecting consumers homes, and when it goes bad they will likely NOT return to Maytag. I know I will no longer reccomend them! I did reccomend this site to a few of the Maytag reps----I got a few smiles and that was about it-----------.