SAlesmen Taking Advantage of People

[whirlcool]

You certainly got that right as I have found out. I hope we never find ourselves in that situation.

I finally figured out how I'm going to handle it. They want to be stubborn, let them be stubborn. I'm not going to fight with these people over this. I just don't want to hear any complaints out of them how they don't like their new dryer! But I'll probably never see or hear from them again, who knows. They live way on the other side of town from me and I got involved with them through our groups elderly support group.

 

[DADoES]

 
You tried, that's what counts.

 

[whirlcool]

Thanks, I did get a certain sense of satisfaction being able to do what I was able to.

 

[lotsosudz]

Elder Abuse!

I agree with DigAPony,
I think it was a clear case of taking advantage of the Elderly, and should be reported if they can. They certainly make dryers, like they had initially asked for, and they got taken by the salesperson, who clearly gave them a snow job! Myself, having a 85 year old mother, are just sickened by this kind of abuse. I can only hope this persons karma catches up to them, and gives them the royal treatment.
Hugs,
David

 

[gansky1]

In my view, the taking advantage of your elderly friends began with the repair person who told them a belt for a 1997 dryer would cost more than replacing the machine. No doubt collecting his fee for a service call on an easy mark helped his day's numbers, the problem began there. How sad.

 

[repair-man]

good point

Why even take the call if you don't think it's worth changing a belt. What could be easier or cheaper. I don't care if it's 40 years old, once the customer has paid a service call why not put $20 into a belt. It must have been the intention to just collect a quick service call.

 

[whirlcool]

When the agitator dogs went out on our Whirlpool TL two repair places told me that I should just junk the 9 year old TOL machine and buy a new one, it would be too expensive to fix. Another place told me it would cost $340.00 to fix. Then I found aw.org and fixed it myself in 20 minutes for less than $25.00. And it's still going 8 years later!

Honest repair people are hard to come by these days. If anyone asks me about a new washer most always I'll tell them to keep what they have as nothing on the market today (at reasonable prices anyway) will last as long as their original machines. I already have stockpiled the parts so I could do a complete overhaul on our WP set if needed. It turned 20 years old this year!

 

[jetcone]

Applianceville

ROCKS!

 

 

[mrb627]

Call Back Factor

I think that most repair people will shy away from an older machine repair because of the callback factor. Like, two weeks after replacing a door switch on a Whirlpool dryer, the heating element burns out. Now the customer thinks the repairman caused the problem and wants a free repair.

It happens more than you might think!

Malcolm

 

[whirlcool]

Lowe's sent out a repair man who replaced the latch on the dryer so now it doesn't have that problem. The woman said that since I showed her how to use it, it is now drying clothes much better and she doesn't need to reset it for more drying time.
She said she'll just keep it and "learn to like it".

 

[ronhic]

You can't fault a 'mend and make do' mentality in people, but it would have been nice if she hadn't thought that's what she had to do especially as it's a new machine.

 

[Chetlaham]

Sales men taking advantage

I think it might be more of the stores fault. A lot of these sales men are straight out of High school with absolutely no knowledge of anything mechanical let alone laundry. They often do what the store tells them to which is sell the high end models as much as you can. Ive been approached by plenty of sales people. Most of them have no clue what they are saying doesn't even make sense. And the part that makes me laugh out loud is when some get defensive when you prove them wrong. I just ask them how many vintage machines have they restored or repaired to date.