I have defended Sear's in the past
And have had a very good experience when buying appliances.
With that said, and as I stated to Sear's on Tuesday. After being stranded by a one-year-old Sear's Die-Easy battery, Having to wait Three hours while they inspect my car to make sure it wasn't the reason the battery failed and charging me $21.42 for the privileged of sitting in their dilapidated, cold dirty waiting room . Then having the guts to tell me "I should have warranted that battery in the first place, we have had a lot of trouble out of the 65 series batteries:. The next time I set foot in a Sear's store is for the Liquidation sale ordered by the Federal Bankruptcy Court.
Extremely piss poor customer service. The CEO has no idea of retail, he's a hedge fund manager, not a retailer. Sear's is too far gone to save now. It's time for them to receive a decent burial. Sign the DNR, Remove life support, let it go.
So spinning off their savable entities may be their only hope. Maybe they can learn from the Sear's mistakes.
1. Increase not decrease customer service in times of crisis and poor economy.
2. Put money into the stores instead of the stocks.
3. Make your prices competitive, instead of looking at profit margin on every item. Wal-Mart has lots of Loss leaders. How much do you spend on Thursdays when you go in for 18 cent bananas?
4. Give your customers a reason to come back instead of a reason not to. Make easy returns, honor the warranty without question or hassle. See #1, don't make your customers run all over the store looking for someone to help them. Remember the customer is always right, and even when they aren't they are the reason you have a job.
So long Sear's, you had a good run.
[this post was last edited: 12/13/2013-18:17]