Well, what do we expect?
They began treating their employees like dirt and, surprise, surprise, they're going down the same road as Circuit City.
Our local K-Mart has a young (cute, too) manager who treats his staff well. They have discretionary powers absolutely unheard of at other K-Marts. Great sales, clean store, well-stocked and friendly.
Our local Sears is a hell-hole from Calcutta in which I refuse to set a foot. Went there with friend to buy tires a few years back. They told her they don't carry parts for 'them thar' foreign cars'. Literally.
Lousy management, lousy employees, dirty store - no way in Hell I'll ever buy anything from them when the K-Mart right around the corner can get me the same products in 24 hour turn-around. Oh, yeah - they go to the local distribution warehouse for their Sears' products because the local Sears store intentionally sends them damaged goods or lies and says the don't have products in inventory which they have.
Once upon a time, Sears had great products at good prices. Today, they're a mess.