stricklybojack
Well-known member
So it comes down to..
.
You *demanded* the machines get fixed in 'one go' and they weren't? It took two?
You don't see how the question isn't that you're a for profit business, but rather that you are using the machines well beyond the average consumer with you rescue operation? Really?
I agree that one expects prompt service when one pays a premium and it bothers me as well that companies don't seem interested in finding out what is wrong with their, in this case, new to the market product..from what is i believe a new (or at least expanded) production facility.
Sounds like you were more than just a little PO'ed from the get go.
This reminds me to treat the people on the other end of the line with respect
for best results, cause i loose it too with hopeless customer service snafus over shoddy products, often at my own expense.
All that said i may have misunderstood your story, and i don't like it myself when the company seems more interested in wriggling out of doing something, and in the process spends far more time and money than simply working smartly from the get go to fix the situation for the customer.
Best of luck..
.
You *demanded* the machines get fixed in 'one go' and they weren't? It took two?
You don't see how the question isn't that you're a for profit business, but rather that you are using the machines well beyond the average consumer with you rescue operation? Really?
I agree that one expects prompt service when one pays a premium and it bothers me as well that companies don't seem interested in finding out what is wrong with their, in this case, new to the market product..from what is i believe a new (or at least expanded) production facility.
Sounds like you were more than just a little PO'ed from the get go.
This reminds me to treat the people on the other end of the line with respect
for best results, cause i loose it too with hopeless customer service snafus over shoddy products, often at my own expense.
All that said i may have misunderstood your story, and i don't like it myself when the company seems more interested in wriggling out of doing something, and in the process spends far more time and money than simply working smartly from the get go to fix the situation for the customer.
Best of luck..