An Interesting Discussion...
(When these sorts of threads pop up, they do bring out the best in people, it seems.)
I personally feel that SQ is out of line on a couple of points:
- While plenty of manufacturers recommend running a full cycle, quick rinse or whatever (like a wash with baking soda/hot water) before use, it isn't acceptable that SQ machines are leaving the factory with polishing compounds and excess dirt throughout the machine.
There was a thread here a while back about that, and some people have found it leaves marks on clothing.
- Secondly. I don't CARE whether there is a squeak or a rattle that isn't detrimental the machine's operation. But it IS annoying, and NOWHERE in the user manual does it say the machine will make "strange noises" from the factory.
We say this sound isn't harmful - but do we REALLY know whether it could be a long-term defect that fails catastrophically? If the sound cannot be fixed with parts and labour, then the machine should be replaced. Thats what a warranty is for. Lets not forgot the thread just recently of another user's washer that was replaced due to a noise that couldn't be stopped.
My example is this: Our DishDrawer had a drain filter come apart about 2 years ago. I'm pretty sure we were out of the warranty period, too. I sent a request to their customer service, they immediately sent a replacement FREE OF CHARGE.
Other members have pointed out the whole social-media mantra you may or may not have gone on.
Look - I probably would've done the same thing. Like I said before, whether the machine isn't affected by this problem or not, it is COMPLETELY unreasonable it should be making strange sounds. You shouldn't need to have it looked at by a technician when its just a week or two old.
Using the example of a car may or may not be reasonable, depending what you're talking about.
For example, BMW had issues with cars in the 1990s coming from the factory with lifter(s) ticking - My car does have a tick, although its 21 years old now...
Anyway, BMW, after failing to rectify the problem with the "lifter bleed procedure" would replace the heads of the affected engines. It was supposed to fix the problem, but sometimes didn't. BUT - they did at least do this free of charge and it was a major part of the car.
Regardless, cars shouldn't tick. But it doesn't necessarily harm them if they do. So does that mean BMW shouldn't have wasted their time replacing heads, and issuing service bulletins? NO. They risk their (premium-paying) customer base. SQ should be thinking the same way.
Heading towards Off-Topic, and the subject of user-profiles:
There is no reason not to reply to people who prefer not to supply their full name on the internet. While whoever-it-is that spies on our internet usage knows who I am right now typing this, and where I am typing it from, that does not mean everyone else here has to know. Nor do they need to know my full name, birthday etc. Most seminars aimed at reducing cyber-bullying, identity theft and so on WARN against putting this information online for everyone to see. <span style="font-size: 12pt;">If you bumped into someone on the street, would you just go ahead and give them a complete analysis of your personality as well as information you might find filled out here? No, I wouldn't. That would be stupid. </span>
If someone doesn't like what another posts, and they have access to their location and full name, it doesn't make it too hard to get their phone number and give them a buzz, or to do other things.
And remember discrimination still runs rampant round the world (whether open or behind closed doors) - potential employers *could* look up your name. This website might appear on the results. They see who is here, what they post. And they decide not to hire.
Some members, such as Henene4 and myself have not supplied a complete autobiography of ourselves on our profiles.
Yet both of us having made meaningful contributions, and have built a "reputation" of sorts amongst other members. I've been here 3 years now, and have been contributing for about 2 of those years monetarily. I've made over 1000 posts.
If I'm not "trustworthy" because I don't publicly disclose my name, then thats a pretty harsh judgement, and a bit of the "exclusivity" game in my honest opinion. I treat all posts the same, regardless of who they're from, or where they're from. Not on a name they may or may not affix to their profile - which in itself can be as bogus as the person's posts!!!
For those wondering: Yes, I have disclosed my name to members in private correspondence, including Robert (Who has me on record anyhow from monetary contribution).
(When these sorts of threads pop up, they do bring out the best in people, it seems.)
I personally feel that SQ is out of line on a couple of points:
- While plenty of manufacturers recommend running a full cycle, quick rinse or whatever (like a wash with baking soda/hot water) before use, it isn't acceptable that SQ machines are leaving the factory with polishing compounds and excess dirt throughout the machine.
There was a thread here a while back about that, and some people have found it leaves marks on clothing.
- Secondly. I don't CARE whether there is a squeak or a rattle that isn't detrimental the machine's operation. But it IS annoying, and NOWHERE in the user manual does it say the machine will make "strange noises" from the factory.
We say this sound isn't harmful - but do we REALLY know whether it could be a long-term defect that fails catastrophically? If the sound cannot be fixed with parts and labour, then the machine should be replaced. Thats what a warranty is for. Lets not forgot the thread just recently of another user's washer that was replaced due to a noise that couldn't be stopped.
My example is this: Our DishDrawer had a drain filter come apart about 2 years ago. I'm pretty sure we were out of the warranty period, too. I sent a request to their customer service, they immediately sent a replacement FREE OF CHARGE.
Other members have pointed out the whole social-media mantra you may or may not have gone on.
Look - I probably would've done the same thing. Like I said before, whether the machine isn't affected by this problem or not, it is COMPLETELY unreasonable it should be making strange sounds. You shouldn't need to have it looked at by a technician when its just a week or two old.
Using the example of a car may or may not be reasonable, depending what you're talking about.
For example, BMW had issues with cars in the 1990s coming from the factory with lifter(s) ticking - My car does have a tick, although its 21 years old now...
Anyway, BMW, after failing to rectify the problem with the "lifter bleed procedure" would replace the heads of the affected engines. It was supposed to fix the problem, but sometimes didn't. BUT - they did at least do this free of charge and it was a major part of the car.
Regardless, cars shouldn't tick. But it doesn't necessarily harm them if they do. So does that mean BMW shouldn't have wasted their time replacing heads, and issuing service bulletins? NO. They risk their (premium-paying) customer base. SQ should be thinking the same way.
Heading towards Off-Topic, and the subject of user-profiles:
There is no reason not to reply to people who prefer not to supply their full name on the internet. While whoever-it-is that spies on our internet usage knows who I am right now typing this, and where I am typing it from, that does not mean everyone else here has to know. Nor do they need to know my full name, birthday etc. Most seminars aimed at reducing cyber-bullying, identity theft and so on WARN against putting this information online for everyone to see. <span style="font-size: 12pt;">If you bumped into someone on the street, would you just go ahead and give them a complete analysis of your personality as well as information you might find filled out here? No, I wouldn't. That would be stupid. </span>
If someone doesn't like what another posts, and they have access to their location and full name, it doesn't make it too hard to get their phone number and give them a buzz, or to do other things.
And remember discrimination still runs rampant round the world (whether open or behind closed doors) - potential employers *could* look up your name. This website might appear on the results. They see who is here, what they post. And they decide not to hire.
Some members, such as Henene4 and myself have not supplied a complete autobiography of ourselves on our profiles.
Yet both of us having made meaningful contributions, and have built a "reputation" of sorts amongst other members. I've been here 3 years now, and have been contributing for about 2 of those years monetarily. I've made over 1000 posts.
If I'm not "trustworthy" because I don't publicly disclose my name, then thats a pretty harsh judgement, and a bit of the "exclusivity" game in my honest opinion. I treat all posts the same, regardless of who they're from, or where they're from. Not on a name they may or may not affix to their profile - which in itself can be as bogus as the person's posts!!!
For those wondering: Yes, I have disclosed my name to members in private correspondence, including Robert (Who has me on record anyhow from monetary contribution).
