Speed Queen Front Loader Dead in the Water: Round Three

[whirlykenmore78]

Right you are Bruce:

It does not make any sense how a sock got caught in the pump. I was looking at my machine last night and I can't figure out how it got in there. Robert has had the misfortune of buying a machine that had a defect and that can happen with any MFR. What made matters much worse is the HORRIBLE service and botched repairs(IIRC wrong parts used. I misunderstood you when I thought that you were rubbing Roberts nose in anything. For that and for my harsh post I apologize.
WK78

 

[combo52]

Socks and Other Forign Objects Caught in washers

I have never seen any washer where can not get into the outer tub, especially FL washers, we see it every week with any brand and model washer you can name, there is nothing wrong with Roberts washer.

We worked on 24 SQ FL washers that were used at a youth training facility, the young people did their own laundry and I know that we pulled ID cards out of everyone of those washers outer tubs.[this post was last edited: 4/23/2017-16:08]

 

[stricklybojack]

.
I agree with Bruce's basic point throughout...that whatever SQ machines are, they are not different in KIND to other machines, but simply different versions.
Or said another way, pick your poison. What works for one may not for another.

Unfortunately, given my washer's repeated and essentially identical break downs, I can no longer have confidence regarding this machine. E.g., recently I paused before leaving the house BECAUSE the washer was still operating...didn't feel confident something might not happen again and i might return wondering what all those fire trucks are doing on my block.

And if that's not bad enough, I now KNOW the company feels no compunction to act beyond what they legally are required.
Yes I could politely lobby the CEO, but that wouldn't change the fact I paid a premium to a company wherein ONE HAS TO POLITELY LOBBY THE CEO for a shot at reasonable consideration. It's the expectation, the rule is sadly otherwise.
That people who love SQ implore you to, "buy from a tip-top dealer, or else"...MAKES MY POINT.

It is working now, and the longer it does so the more I feel the issue was incorrect and/or faulty early run parts or firmware.
If it remains working, for say another DECADE before needing ANYTHING, I may finally be where "regret" will not be how I characterize my total SQ ownership experience.
It is a solid machine, when it works, no doubt, and I like that...but every pause of the wash drum sets my mind on edge until I hear it in motion again...not what one wishes for after paying nearly 2x the going rate in hopes of experiencing the opposite ownership sensation.

[this post was last edited: 4/23/2017-15:20]

 

[brucelucenta]

My entire point is that IF someone should buy an American made machine and spend WAY more $$$ than what they normally would in the hopes that because it is made in the USA they will have a better made machine and better service in addition to supporting our own COUNTRY by buying it, then they would naturally expect it to be a decent machine and to be able to get decent service if it needs repairs. He has gotten NEITHER. And to top things off, he was basically told that it was HIS fault because he didn't buy it from a local dealer and bought it on line! Does anyone think that is reasonable? I certainly do not! Obviously it is just a giant crap shoot when you buy appliances these days and there are none better than the other. IF I lived in the area where "combo" is, I am sure I would probably buy a speed queen machine because I would know that there was a competent and reputable company besides the manufacture behind my purchase. But anywhere else, I would be very hesitant to do so and would probably not. It all stems back to being as good as the company who will service and take care of it. In this particular case, that company did not do a very good job. Just having listened to the few people who have had problems with both their top and front load speed queen washers I do not think speed queen is any better than any other brand. They are just geared toward a more commercial application, which is not always better in a regular household machine. They lack flexibility in many ways in comparison to other machines also.

 

[mtn1584]

I prefer to take the word of COMBO52.........

Ever heard the expression 'one bad apple don't spoil the whole bunch?"
Bruce, when you buy an Alliance built washer or dryer then maybe you can be taken seriously. Meanwhile endlessly posting negativity about Alliance based on others experiences when the overwhelming majority of reviews have been nothing but positive make you look like nothing but a fool.
Your comments are based on heresay and no one wants to hear your opinion on the matter over and over and over and over again.
When you own a product then you can complain or praise it all you want. Meanwhile please give your first hand opinions a rest, they are really annoying and you are turning people away from this forum with your know it all attiutude!
We get it, you don't like Alliance, you've never owned one!
I don't like LG, I HAVE owned one and have had it flood my family room not once but twice. My comments are based on ownership, what are your based on?
Please DON'T ANSWER SINCE YOU PERPETUALLY HAVE TO HAVE THE LAST WORD.

 

[iheartmaytag]

mtn1584

You have to forgive some of the posters here.  Effects of Long term exposure to cleaning fluids, don't you know.

 

[repair-man]

Not sure why I would want to get involved in this debate but

Since it was suggested that the only people who should comment on a product are those who own them I happen to have 42 Alliance built washers / dryers. All slightly less than two years old obviously in a laundromat. My experience so far has not been that great. Long term they may prove to be better. I have 10 of the 20# Horizon soft mount washers that are mechanically identical to the residential washer that is the topic of this thread. I find it amazing that the parts distributor mentioned earlier in this thread has only ever sold 3 boards. I myself have needed 6. At one time I needed 3 at the same time and there was such demand for them that I had to wait two weeks. I do my own repairs. I have been in the appliance service business since 1990. They send me the parts free of charge while under the three year part warranty. I have had several other problems as well. I find the people to be somewhat rude and condescending when you question them. When my dryers were new the doors would randomly pop open. Customer would start the dryer and leave only to return to wet clothes sometimes on the floor. The official fix was to stick a wooden broom handle in the hinge while forcing the door shut effectively springing the hinge enough to take the pressure off of one side. It worked but seemed a bit odd for a $7000 stack dryer. Like I said they may end up being more reliable as older machines but initially I have had a lot of issues.

 

[brucelucenta]

Sounds like I'm not the only one with the same opinion.