Speed Queen Washers (current models)

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Sad Weekend

It is with great sadness that I have decided to return the speed queen set. After having the pedestals installed, the washer has developed an unusual wobble during spin such that the vibration of the spin as front to back as well as side to side. This causes the door to vibrate against the front of the cabinet. I thought with persistance, I could get them balanced perfectly and this shuddering would stop. But before I could complete the task, the dryer gave up the ghost. Yep, stopped about 30 minutes into a load of towels. I expected that it stopped on hi temp overload on the motor, but when you push the start button it will run, but when you release the button it stops. Anyway, I just got home from the laundromat and even though I have calmed down a bit. I am still pretty aggravated that both machines are giving me the finger.

I will contact my salesperson tomorrow. Luckily, I think they might also be a Miele dealership. Maybe I'll swap them out for Miele's.

Stay tuned.

Malcolm
 
Damn, sorry to hear about your misfortune. Hopefully your next set will bring a more pleasurable and reliable experience.
 
Yeah.

I suppose I could downgrade to a TL set, but then the dryer is basically the same unit that has just failed me.

What's a boy to do?

Malcolm
 
Swap

I may try to have them swapped. Not sure. I would expect the thermal overload to reset within an hour. Well, it has been almost 5 hours and it still wont operate.

I looked at the dealers website. They don't carry Miele, unless the website ir outdated. This may be the case, copyright shows 2006.

They do list Bosch and Asko, but no Miele.

I'll call tomorrow and see what my salesman says.

Malcolm
 
Malcolm, I'm sorry. I'm kinda surprised myself. I was hoping they'd work out. I've been investigating the new bosch Vision 8000 series. It's their new one that has true horizontal tub angle, not tilted 5 degrees. And it's stackable. I also like them because, other than Miele and Asko, they're the only machines which heat to the specified set temp for the particular cycle and don't time out like the other U.S. branded brands. Also, the stain treat option heats from cold water and goes up from there. I've studied the user manual and they're pretty flexible.
 
Don't give up yet Malcolm

Malcolm,
I'm sorry to hear about your problems, whatever you decide I wish you luck, but maybe you can do without the pedestals?
1. Your washer worked great w/o the pedestals right?
2. The dryer has a three year warranty, get it fixed, this could happen with a Miele, or any brand for that matter.
3. The problem with the washer is the pedestal, again if you can live w/o them, and maybe save a couple of bucks it might be worth it.
4. Do you think that you could have this problem with another brand washer/pedestal?
Take care,
Mike
 
Most electronic failures occur in the first 30 days. I don't think Malcom has had them that long yet. I would get on the horn to SQ HQ in the morning if nothing else to put a buzz in their ear...perhaps something can be done with the pedestals or a common problem may exist that can be easily corrected?
 
good luck Malcolm

Sorry to hear about the problems with your new SQ set. You know, that's a heavy washer with that cast iron weight inside, I can see it not doing well on a pedestal. I can't imagine my Huebsch on one. I fell in love with your new set when I saw it, then I found my older model on Craigslist shortly after. Hope you get things worked out.
 
Forgetful me.

This morning, I decided I would approach SQ about having it fixed. Perhaps the tech might have some pointers for the washer balance problem. They are difficult to level without some help and enough room around the machines.

Unfortunately, I forget to bring the model and serial number with me this morning. I'll try to call this afternoon when I get home.

Wish me luck.
 
Malcolm......

You can't send your machines back, it's like adopting children, and then changing your mind, ahh forgettaboutit I'll give em back!!! These machines are your babies, and they need you!!!lol
 
Service Called

Well I contacted a Speed Queen Servicer. Oddly, there are 11 service companies within a 30 mile radius of my address. The provider I called is less than 4 miles away.

Service appointment is tomorrow between 1 and 3. They will call my cell number 1 hour before arrival.

Can't beat that kind of service with a stick!

Malcolm
 
It's amazing how many people are trained on Speed Queen. Let us know how it goes...at this point it's up to the quality of the person/company servicing the machine--hope they are a good company.

The 'knocking' sound that you were experiencing before any of this is interesting...may need some type of slight adjustment...may want to mention that when they come. I noticed out of 30 SQ FLs at the laundromat (just like yours), two were doing that...the owner said she hasn't had time to get them out to fix it, but she's confident they would fix it quickly.

Keep us posted--it will be interesting to see how it pans out. Sorry that you have had the issue, but hopefully the servicing company will make it right!
 
Flipping

I suppose flipping the machines on their sides to install the pedestals wasn't all that great for either of the machines even though the shipping brace was put back in the washer.

Perhaps I'll have him take a look at the washer suspension when he gets here. Hope he knows what he is doing. Wonder what the training cost to become an authorized servicer...

Malcolm
 
I have very little trust for any servicer/installer. I try to self educate enough to at least know what to look for. I usually watch 'em like a hawk and ask a lot of annoying questions to at least feel good about what they're doing...I'm sure they hate that. The service guy that came out from Sears to fix a squeaky treadmill reaked of alcohol and just randomly started taking out screws...said they 'always put too many in at the fact'ry'. ARGH. 4 years later, my treadmill still squeaks, sans 5 screws.

Having said all that, you're still within a 30 day window...if you're not satisfied with the fix/repair/correction, perhaps SQ would trade. You are, afterall, an Imperial customer.
 
SQ Service

One must remember these domestic SQ laundry appliances, especially the washing machines are almost exactly like commercial machines sold by Alliance. Given SQ's dominance in the laundromat,commercial laundry, apartment buildings and such, it should come as no surpise that there are lots of service persons around.

They probably always were there, but stuck to commercial or retail service calls.
 
Launderess is probably correct...

Launderess,

I never really thought of it that way, but you are right. I would imagine the SQ service team would be pretty responsive to any service call given that fact. It is just market saturation of a service department.

I also got an email from SQ service last night with possible solutions/causes for this machine behaviour. Email response was less than 3 hours after my query. I like that...

Malcolm
 
Tech Called

The Service Tech called to tell me he was on his way. Said he should be here within the hour.

Malcolm
 
Service Call Pending Parts

Well, the service man came and went. He was on the phone with SQ tech support in Ripon. They confirmed his diagnosis. He has ordered a new motor and a new timer. The timer was order because he didn't like the noise it made when it was running without the actual dryer running. He didn't think you should be able to hear the little motor powering the timer.

Parts are expected to be in by Thursday, but in the event of a backorder issue it could be longer. He remarked that the only time he ever had a delay on parts was for a replacement transmission. He says that he has only ever had to replace a transmission in a TL SQ once. He said that there are more SQ machines around than the average shopper might think. Several hotels and vets have them in N. Georgia.

He also services Bosch dishwashers. Sub-Zero refrigerators. And ice machines.

He was a nice guy. Funny, he asked me why I chose Speed Queen. I told him 1) great warrantee 2) built like tanks 3) built in the USA 4) laundry equipment is all they do, so they must be doing something right 5) SQ's are a no-nonsense get the job done washer and dryer.

I told him that they needed to be better marketed to the public. Most of their residential sales are due to the purchaser having encountered the machines in the past.

Hoping that Thursday will bring parts and a working dryer. I would hate to have to go back to the laundromat to dry a weeks worth of laundry.

Malcolm
 
Malcolm,
So sorry to hear about your SQ's
I've been faithfully following your excitement with them and was hoping that for once someone would get a trouble free FL.
I know that many FL's end up having balance problems because of their pedestals. The center of gravity just ends up being too high.
Anyway, what was the diagnosis with the washer ?

Jim
 
Washer

Well, there wasn't really a diagnosis on the washer. I do, however, have some tips on leveling that I will attempt this weekend.

Malcolm
 
Tip for the washer issue...

A friend of mine got a Whirlpool Duet Sport set on pedestals and the washer walked liked crazy! He had the idea, however, to go out and by some sand bags and put them in the pedestal which solved the problem completely! Granted, I know that the SQ pedestals do not have a drawer, but is there a way to access the inside of the pedestal? Whether it be a panel on the back or turning it on it's side, perhaps something heavy like sand bags or bricks could be fixed in there to weigh it down and keep the machine steady during the spin?
 
Sounds like good service!

Hi Malcolm,

So sorry to hear about your woes with your new SQ set. However, it sounds like you're on the right path to a fast recovery. The tech sounds like he knows what he's doing and the fact that you got a super fast response with the initial call to SQ. Good to hear that a new timer and motor for the dryer have been already ordered and on the way. I hope you can get your washer leveled and no more excessive vibration. It did work well without the pedestal before, so maybe it is just a leveling issue that needs to be tweaked. I'm sure you'll let us all know about the repair when it's done. - Mike L.
 
No Parts

Well, no parts today. No provided ETA either. Looks like another weekend at the laundromat.

Why am I starting to get a bad feeling in the pit of my stomach?

Malcolm
 
Vintage Dryer

I do have a vintage dryer in the garage, but the SQ is almost too heavy to move by myself out of the laundry room in order to swap the two.

Malcolm
 

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