SQ and others in washer repair survey

Automatic Washer - The world's coolest Washing Machines, Dryers and Dishwashers

Help Support :

 
<blockquote>Or does calling for service because the appliance was not plugged in or the water turned off also count as a service call?</blockquote> They do not differentiate what was the cause for service unless that has changed since last I know.  The annual surveys I've seen ask 1) whether the appliance has had a problem that required service and 2) whether there has been a problem that the consumer opted to not have repaired.
 
Thanks. Am not impressed then.

 

Also, why the need to test 150 models? Are there really 150 different washing machine platforms out there? From what I know, most manufacturers use as few platforms as possible and then add features as the price goes up - but it's still the same washing machine, just with more buttons (for the most part).
 
Sometimes, reliability is up to the end-user. Washing techniques have changed with he machines. You have to follow the instructions properly. Perhaps they are less forgiving than say a SQ TL. I don't believe anything I read from CR.
 
I used to rely on CR but these last few years - I don't know.  I don't think they test like they used to, at least they don't report like they use to.

 

I wish they would do real world testing.  I guess that is hard, but I would like that better than washing soiled swatches of fabric.  I would also like them to wash real world loads when testing DW. Instead they seem to smear soil over plates..get everything hard and crusty, then wash the load using a cycle that is not designed to clean that type of soil...and then they compare.  This is something most would not do.

 

Why do CR reports only go back 5 years?  I noticed this a while ago when I tried to fill out the questionnaire.  My washer is 11 years old, DW 8 ..there is no place to include these in their survey.  

 

MT and WP.  These appliances are made by the same company so why wouldn't their ratings be close?  I mean it is the same thing underneath - everything coming from the same design department, with a different coating on the outside, so I would expect the same type of mechanical and electronic problems to surface on all of these models.

 
 
I'd argue CR's testing methodology has improved in the past twenty years. Unfortunately, the in-depth reporting of said tests is all but gone, which is hugely disappointing. You get a couple of dumbed-down paragraphs and a chart.

Real-world testing: It would be difficult to standardize test results if their loads were randomly soiled, both with washers and dishwashers. Having said that, I'd love to see their test of how well cookware is cleaned go beyond baked on brownie batter. Starch rings from cooking pasta/rice and the fond created by sautéing at high temps would be a nice addition.

Reliability reporting: I think they only go back five years in order to err on the side of skewing to newer models rather than letting an unreliable newer model ride the coattails of more reliable machines from 15 years ago. The opposite is also true: Ten years ago, LG washers were not very reliable. They've improved quite a bit, so it's good their new machines aren't dragged down by the problems of older models.

 

What I'd like to see:  Get rid of the red/clear/black circles that say "Excellent", "Very Good", etc.  Give us the actual number for each component of the test.  A washer may rate a Very Good for cleaning performance, but there's a 20-point range within that rating.  My decision to purchase a particular model may hinge on whether a machine is only a point or two away from "Excellent" or a point or two away from "Good."  They think we're not able to deal with numbers, I guess.
 
Really? It's free to download for anyone - there's no membership required anytime (but one has to buy the more recent tests). Maybe the link won't work outside of Germany; that happens to me a lot with links from sears.com.

 

Edit: you're right... the link timed-out or something. Stupid internet.
 
One more try. Again, this is a free document (no membership, payment or anything required) because it's an old test from 04/2010.

 

(c) Stiftung Warentest

logixx-2014081006393707202_1.jpg

logixx-2014081006393707202_2.jpg

logixx-2014081006393707202_3.jpg

logixx-2014081006393707202_4.jpg

logixx-2014081006393707202_5.jpg

logixx-2014081006393707202_6.jpg
 

Latest posts

Back
Top