SQ and others in washer repair survey
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Latest CRs Washer Frequency Of Repair Data
Great showing for SQ TL washers, however it is a little scary when you consider that the new electronically belt drive MTs and WPs are so close in the ratings, maybe this new plastic appliances are not as bad as many assume, LOL.
The other interesting thing about CRs report is they continue to try to report the findings on Sears Kenmore appliances, KMs rating is useless as it is an average of WP built and LG-Samsung washers. I have written CRs several times and asked them to stop doing this, it is the same with DWs, ranges, dryers, refrigerators, because Sears has over 1/2 dozen companies building KM branded major appliances these ratings are useless, ever wounder how KM always seems to come out in the middle of the ratings when the companies building their appliances are usually either better or worse than KMs rating, LOL.
CRs needs to get its act together on this glaring mistake.
John L.
Great showing for SQ TL washers, however it is a little scary when you consider that the new electronically belt drive MTs and WPs are so close in the ratings, maybe this new plastic appliances are not as bad as many assume, LOL.
The other interesting thing about CRs report is they continue to try to report the findings on Sears Kenmore appliances, KMs rating is useless as it is an average of WP built and LG-Samsung washers. I have written CRs several times and asked them to stop doing this, it is the same with DWs, ranges, dryers, refrigerators, because Sears has over 1/2 dozen companies building KM branded major appliances these ratings are useless, ever wounder how KM always seems to come out in the middle of the ratings when the companies building their appliances are usually either better or worse than KMs rating, LOL.
CRs needs to get its act together on this glaring mistake.
John L.
Sorry Ben, that CR post is not allowed because it is copyrighted.
To John Combo52:
I fully agree with you about Kenmore. I don't even pay attention to repair data for Kenmore, because I know it is a combination of just about all the brands. They really should ask for model #'s for Kenmore appliances when they send out their data survey. Also list Kenmore several times for each brand. That would give a more accurate picture of the data. I don't even like most Kenmore appliances anymore, unless I know they are rebadged Whirlpools. Prejudiced, I know!!!!
I fully agree with you about Kenmore. I don't even pay attention to repair data for Kenmore, because I know it is a combination of just about all the brands. They really should ask for model #'s for Kenmore appliances when they send out their data survey. Also list Kenmore several times for each brand. That would give a more accurate picture of the data. I don't even like most Kenmore appliances anymore, unless I know they are rebadged Whirlpools. Prejudiced, I know!!!!
CR used to list brands like Norge and M Wards as being "similar to" but that practice ended long ago with many other things they "used" to do.
At least for reliability ratings, the grouping of "Kenmore" consisting of WP, LG, etc. brands could cause potential harm to the brand's overall rating with just a few duds in the line. Regardless of the particulars of who made what appliance in the brand line-up we can spot a mile away, I'm convinced the general buying public couldn't care less who made the product. How shiny is it? How much is it? How much is the monthly payment?
At least for reliability ratings, the grouping of "Kenmore" consisting of WP, LG, etc. brands could cause potential harm to the brand's overall rating with just a few duds in the line. Regardless of the particulars of who made what appliance in the brand line-up we can spot a mile away, I'm convinced the general buying public couldn't care less who made the product. How shiny is it? How much is it? How much is the monthly payment?
Robert is absolutely right in taking anything that is copyrighted by CR out. They are known to immediately slap a cease and desist order on the poster. You can get around this by simply putting "a leading consumer magazine".
I wouldn't think the WP/Maytag newer design BD's haven't been out and in use long enough to get relaibility data on them.Think CU may have to wait a few more years.
Longer than you think. The VMW belt-drive revision was introduced toward the end of 2010 so it's coming up on 4 years. Unless the policy has been changed from last I know, CR doesn't take reliability data via their annual survey on products older than 5 years.
CRs Reliability Surrey
Only goes back 5 years so it is likely that the majority of the TL washers that made up this 9% failure rating are the NEW VMW models, it would also include the machines with the DD F&P motors and I am sure that some DD washers are mixed in, so this rating is only an average of three different WP built washers.
But is still shows that the new VMW washers can't be all that bad. We have had few problems with them overall and we have gotten only three back from customers that replaced them and all three were easily fixed and have been resold and are back in the field washing clothing today.
I look every week at the scrap appliances that come into two appliance retailers and see well over 100 discards every week and have seen only about three of the VMWs getting scraped [ note appliances do not fill up landfills anymore nearly 100% of old appliances get crushed and recycled today ] So it is not like a high percentage of these washers are getting junked.
Only goes back 5 years so it is likely that the majority of the TL washers that made up this 9% failure rating are the NEW VMW models, it would also include the machines with the DD F&P motors and I am sure that some DD washers are mixed in, so this rating is only an average of three different WP built washers.
But is still shows that the new VMW washers can't be all that bad. We have had few problems with them overall and we have gotten only three back from customers that replaced them and all three were easily fixed and have been resold and are back in the field washing clothing today.
I look every week at the scrap appliances that come into two appliance retailers and see well over 100 discards every week and have seen only about three of the VMWs getting scraped [ note appliances do not fill up landfills anymore nearly 100% of old appliances get crushed and recycled today ] So it is not like a high percentage of these washers are getting junked.
repair-man
Well-known member
I had high hopes when the VMW washers first came out...
But I have also seen many many failures for a product that is at most 4 years old. I agree that some of the problems are a simple fix. Small clothing gets stuck between the Baskerville and outer tub, shift actuators, capacitors, plastic drive pulley that wears until the belt cuts through the cage and eventually falls off, main boards that cost half the price of the whole machine are all very common problems that I see. And now I am seeing some of the early units with centerpost seal failures that ruin the upper ball bearing in the transmission. I have never run into a bad motor or pump.
But I have also seen many many failures for a product that is at most 4 years old. I agree that some of the problems are a simple fix. Small clothing gets stuck between the Baskerville and outer tub, shift actuators, capacitors, plastic drive pulley that wears until the belt cuts through the cage and eventually falls off, main boards that cost half the price of the whole machine are all very common problems that I see. And now I am seeing some of the early units with centerpost seal failures that ruin the upper ball bearing in the transmission. I have never run into a bad motor or pump.
repair-man
Well-known member
Should read "between the basket and outer tub". Not sure what Baskerville is or where it came from.
"Hounds of the Baskervilles?"OK didn't realize those newer generation WP-MayWhirl machines had been out that long-so-lots on their casulty lists!So--its a good machine to AVOID!!!Again,will do my future washer shopping at the swap shop or the SQ dealer.(Kinston,NC)
VMW = Vertical Modular Washer ... Whirlpool's designation for the new belt-drive mechanism.
Why doesn't CR do its own testing? Our "leading consumer magazine" runs three washers of each tested model through over 1800 cycles to evaluate durability.
CR tested 150 washers during the past 12 months. Running three machines of each model for 1,800 cycles is not economically feasible.
Does CR disclose what kind of failures were documented in their survey? Or does calling for service because the appliance was not plugged in or the water turned off also count as a service call?
