T-Fal Optigrill

[countryguy]

They are shipping by Canada Post which for a parcel of this size, it would cost a lot more for you or I so I think they are indeed spending $15. Regardless, it makes no sense and is an inconvenience to the customer as well as causing more work for their shipping/receiving department.

 

[countryguy]

Well I mailed the grill back to them on Mon. after re-ordering the grill again in order to get the discount. They received the grill I returned on Tues. and on Thurs. I received the 3rd unit (maybe it was the same one I just sent back...I should have marked the box). I tested it to cook a frozen hamburger. It worked great and the hamburger came out perfectly done at medium.

I did progress my issue/concern to upper management and they called me on Tues. to apologize for the frustration I had to go through. He agreed that because I was a long time customer and have placed many orders with them, they should have made an exception and just given me the discount without my having to re-order the unit and return the one I had. As a gesture of goodwill he gave me a $50 credit to use on any future purchase.

 

[maytagmike]

Optigrill

Glad to hear that you finally got one that works. I did cube steak on mine tonight and they turned out delish.