Robert -
That kind of message would really get under my skin and I'd have a hard time not sending something back in kind. My reply would probably be:
Sir or Madame,
I am the webmaster here, not the site's library for individual member skill sets and locations. The site works through the message boards, plain and simple. You stand a good chance of getting what you want if you use the site as it is designed. If you don't get involved with the boards, then you don't get what you need from aw.org. It's that simple.
I have not had trouble understanding you, PERIOD.
I have not refused to help you, PERIOD.
It is you who does not understand me and have refused to help yourself. You won't use the format of this site, and I am unable and unwilling (based on the tone of your note) to take my personal time and energy to find answers for you. PERIOD.
Is that too nasty?
G