Oh, I understand entirely. And I was actually apologizing to both the representative and to the supervisor afterwards for having to be "that guy". But after the experience with this machine so far and the money spent on it, this entire process has been unacceptable.
Try as I may, even after expressing my lost faith and my disgust with how this issue has been handled, and explaining that if left improperly resolved, I'll never let a Whirlpool appliance walk through my door ever again, they still continued to tell me that "they're sorry I've had this experience, but an exchange just isn't possible." Upon asking what I'm supposed to do in the 3 weeks to two months it is apparently going to take to get the basket, the rotor, and stator delivered, all the while the machine is progressively sounding worse and worse, she basically told me that it's a bridge I'll just have to cross when I get to it.
I've never been so livid in all my life, and yet I'm too damn nice a person and STILL I get trampled on. So now the result is that I have a "brand new" machine sitting in my laundry room that already has a dent, scratches, stress on the electric cables and possibly the vacuum tube, dings in the tub, and two broken retainer tabs on the tub ring and a broken cabinet spacer, along with the screeching and knocking of a demon trying to escape the pits of the underworld. Add to that my chipped dryer, the scratches on my tile, and the imprints of the control panel and lid holding the weight of the machine as he rested it against my wall.
So, as of right now, I've already left "raving" reviews on Maytag.com, Consumer Reports, and Amazon, and I'm planning to do the same to every website I can find this washer, including both Lowe's and Home Depot, and any other retailers with the option to leave reviews. And those videos I have posted? Every detail of this whole ordeal will be described in vivid detail. And on the day it gets "repaired", everytime the damn thing even hiccups the wrong way, their phones will be lit up like Christmas. The rest of the society may not care how these big name corporations have come to treat their consumers, but that's not how I work. If I can cause them even a percent of the headache and hell they've caused me with this single machine I'll feel a little better. That is if I haven't shed the last of my patience and taken the POS to the road and said to hell with the money I spent.
Try as I may, even after expressing my lost faith and my disgust with how this issue has been handled, and explaining that if left improperly resolved, I'll never let a Whirlpool appliance walk through my door ever again, they still continued to tell me that "they're sorry I've had this experience, but an exchange just isn't possible." Upon asking what I'm supposed to do in the 3 weeks to two months it is apparently going to take to get the basket, the rotor, and stator delivered, all the while the machine is progressively sounding worse and worse, she basically told me that it's a bridge I'll just have to cross when I get to it.
I've never been so livid in all my life, and yet I'm too damn nice a person and STILL I get trampled on. So now the result is that I have a "brand new" machine sitting in my laundry room that already has a dent, scratches, stress on the electric cables and possibly the vacuum tube, dings in the tub, and two broken retainer tabs on the tub ring and a broken cabinet spacer, along with the screeching and knocking of a demon trying to escape the pits of the underworld. Add to that my chipped dryer, the scratches on my tile, and the imprints of the control panel and lid holding the weight of the machine as he rested it against my wall.
So, as of right now, I've already left "raving" reviews on Maytag.com, Consumer Reports, and Amazon, and I'm planning to do the same to every website I can find this washer, including both Lowe's and Home Depot, and any other retailers with the option to leave reviews. And those videos I have posted? Every detail of this whole ordeal will be described in vivid detail. And on the day it gets "repaired", everytime the damn thing even hiccups the wrong way, their phones will be lit up like Christmas. The rest of the society may not care how these big name corporations have come to treat their consumers, but that's not how I work. If I can cause them even a percent of the headache and hell they've caused me with this single machine I'll feel a little better. That is if I haven't shed the last of my patience and taken the POS to the road and said to hell with the money I spent.