This sound is about to put me into an asylum.

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Oh, I understand entirely. And I was actually apologizing to both the representative and to the supervisor afterwards for having to be "that guy". But after the experience with this machine so far and the money spent on it, this entire process has been unacceptable.

 

Try as I may, even after expressing my lost faith and my disgust with how this issue has been handled, and explaining that if left improperly resolved, I'll never let a Whirlpool appliance walk through my door ever again, they still continued to tell me that "they're sorry I've had this experience, but an exchange just isn't possible." Upon asking what I'm supposed to do in the 3 weeks to two months it is apparently going to take to get the basket, the rotor, and stator delivered, all the while the machine is progressively sounding worse and worse, she basically told me that it's a bridge I'll just have to cross when I get to it.

 

I've never been so livid in all my life, and yet I'm too damn nice a person and STILL I get trampled on. So now the result is that I have a "brand new" machine sitting in my laundry room that already has a dent, scratches, stress on the electric cables and possibly the vacuum tube, dings in the tub, and two broken retainer tabs on the tub ring and a broken cabinet spacer, along with the screeching and knocking of a demon trying to escape the pits of the underworld. Add to that my chipped dryer, the scratches on my tile, and the imprints of the control panel and lid holding the weight of the machine as he rested it against my wall.

 

So, as of right now, I've already left "raving" reviews on Maytag.com, Consumer Reports, and Amazon, and I'm planning to do the same to every website I can find this washer, including both Lowe's and Home Depot, and any other retailers with the option to leave reviews. And those videos I have posted? Every detail of this whole ordeal will be described in vivid detail. And on the day it gets "repaired", everytime the damn thing even hiccups the wrong way, their phones will be lit up like Christmas. The rest of the society may not care how these big name corporations have come to treat their consumers, but that's not how I work. If I can cause them even a percent of the headache and hell they've caused me with this single machine I'll feel a little better. That is if I haven't shed the last of my patience and taken the POS to the road and said to hell with the money I spent.
 
Sorry...

I have had similar issues with an LG set I purchased 6+ years ago. After all was said and done, I listed them on craigslist and sold them. They were awful and looking back, getting rid of them was the right thing to do. LG doesn't care about their customer's any more or less than Whirlpool. So, my suggestion to you is let them fix it, then move it to someone else. You'll sleep better after all.

Malcolm
 
It may take a bit. They always take forever to "approve" reviews. And I actually didn't think about linking the AW threads but it's a great idea!

 

And I agree Malcolm, this week, and especially today, I've been disgusted to even walk into the laundry room. For us here that have the amount of attachment to our appliances that we do, no one should have to deal with that feeling. And I'll most likely let them piddle around with it all they want, and sell it to some sucker and let it be their problem. The ONLY solution to change how I feel is to get a brand new machine in the box, and to start things fresh the way they should have been from the start. If this were happening at 1.5 or 2 years, I'd be more understanding, but not 3-4 months. Unacceptable.

 

So here we are, my trusty WTW4800 sitting in its rightful place. It has never once betrayed me in the three years I've had it, and I'll think long and hard before I ever take a chance on betraying it again. It may not look as pretty as the Bravos but it's sure built a hell of a lot better.

murando531-2015032414484908175_1.jpg

murando531-2015032414484908175_2.jpg
 
If they won't take it back, pick a room, line the walls with sheets of metal or something indestructible, run it in there and leave the room. Maybe it will last and maybe it won't. But you won't have to worry about it.
 
I'm lying here wide awake because I can't stop replaying the events of the day through my mind again and again. I cannot believe the audacity of this "senior technician" who put more effort into telling me "not to use powder detergents because liquids and pods are best" and that 2 tablespoons of detergent is all that is needed for a full load of dirty clothes. He had no clue how to operate the diagnostic modes on the machine, much less how to simply run a Drain and Spin cycle, and most certainly didn't know how to properly open the top of the machine. I also forgot to mention earlier, when I stated that I and knowledgeable colleagues have never heard an Oasis machine behave this way, he said to me in the most hateful 'you're an idiot' tone: "Well bud you're thinking of the wrong washer because this is a Maytag (points to the logo on the machine), not a Kenmore." I should have booted him out of my house at that very moment.

Because of the abuse and negligence he showed my machine, and the downright disrespect to myself and my intelligence, if I wanted the machine replaced before the visit, I most certainly do now. As a loyal customer to Whirlpool who has spent almost $4000 on their appliances in the past two years, I should not have to endure this kind of nightmare from a brand new machine. I should not have to endure countless arrogant technicians stepping into my home, causing damage to my property through their carelessness and insulting the knowledge that I've spent my entire life acquiring. And the most frustrating and angering part is that I should NEVER be told by a head supervisor of customer service that there is simply nothing that can be done, and that an exchange simply isn't possible, and that when the machine begins to majorly fail, that it's a bridge I'll have to assess with customer service when I get to it. Having worked in appliance retail, I've seen countless cases nearly identical to mine where the machine was swapped with no problem to the customer. If a customer can have a brand new oven replaced because she didn't like the smell the first time she ever turned it on, then surely to god I deserve to have a machine replaced that is now crackling and popping and screeching like a banshee, especially after the patience I've had with it for 4 months. In the time it's going to take for the rotor, stator, and basket to be delivered, and for the technician to come and perform the replacements, there could just as easily be a brand new machine on its way and this whole thing could be over. Why he insisted on ordering those parts after establishing that the sound persisted with all three removed from the unit, I have no clue. And having major component repairs/replacements on a machine that has barely been in operation for a season is as unacceptable as the engine in a car needing major repair or replacement after only a couple thousand miles.

With time to think and gather my thoughts and feelings from the tangled mess they were in today, I've become even more livid at the situation. And my mistake today was being too polite and patient, and not putting my foot down and explaining that the only two acceptable solutions to this problem are 1. an identical machine delivered still in the box to my garage, NOT unboxed in the street before I even have a chance to get outside, and most certainly without having the bottom shipping base stomped out of it, or 2. a full reimbursement for the money I paid for the machine and to have the dreaded thing carted away from my house for good.
 
Not to rain on your parade, but I feel you are going about this the wrong way. I have had major leaking issues with 2 whirlpool fridges, a side by side and a top mount. Screw customer service, look up online the top management in the company. Namely president. I contacted his office and dealt with his secretary. Upon our conversations, in a rather rational voice, don't want to piss her off, I let my wife handle this woman to woman, they replaced both of our units and paid for all the work replacing walls, insulation, cabinet removal and floor replacement. Customer service is worthless when a situation like this arises, you need to go to the top. This will get you more action quicker. Explain to them the situation and all you have gone through. They don't like to hear this but they need to know. Hope this helps in your situation. Oh I forgot to add that this started with an e-mail to him and she reads all and responds for him.
I have found this works well dealing with Lowes and Home Depot also.

Jon[this post was last edited: 3/25/2015-07:18]
 
I absolutely agree with reply #25 by retro-man, go right to the top. But whatever you do, keep CALM,, but remain firm and clear in what you want to make you whole again. I always write down the points I want to cover before the call is made, and check them off as they are covered and what you were told they would do to satisfy you. And be SURE to document the call thoroughly! Make note of the #you called, date, time and who you spoke with. Also, note what you were told by the person you spoke with. This is a legal document if you need to go further for a resolution, but I doubt that you will. By the time you reach this level the company most always wants to make the situation right.
 
Pick A Target

You will probably have more luck addressing the store where you made your purchase rather than the manufacturer. I had to deal with the store manager directly to get them to take back a laundry pair that was nearly six months old.

Malcolm
 
I've received notification emails from every site I posted a review on, saying that they have been approved and are live. Except Maytag. I got an email just now saying that my review "was appreciated but did not meet their guidelines". Meanwhile, as I've been checking the product page, the reviews were mixed, until now, in which around six or so positive 4 and 5 star reviews have appeared as the first items on display in the review panel. I'm sure it's entirely coincidence, except that my review isn't "approved" as I read the guidelines and didn't say anything out of line except for the truth, but at the same time I suppose I have put up more of a persistent fuss than most people do. Things that make you go hmm...

Also, I actually have called the original dealer (Home Depot), but they said that during the first standard year of warranty, all issues with the machine would have to be addressed directly with Whirlpool/Maytag. After that, the extended warranty through Asurion (which I confirmed with the service rep at Maytag is backed by Whirlpool directly as well) kicks in, and at that point I could call HD support, but they will always direct me straight to Asurion. Checks out as true because during the time I worked there, that was our protocol. I suppose looking back, I should have addressed a replacement concern with HD within the first couple of weeks, but because at that time the knocking/clunking sound was so infrequent, I didn't see it as an issue at the time.
 
Our consumer magazine always dedicates two pages to reader's response letters on various subjects. Recently, one of the letters was from a guy who bought a Beko dishwasher that broke down shortly after the warranty had expired (two years in Europe). There was a little editor's note under the letter saying that the consumer magazine had contacted Beko and the dishwasher was repaired free of charge. Maybe that's something you might want to try as well. Consumer Reports is certainly able to put more pressure on WhirlTag than a single person.
 
why not write a complaint letter to home depot or call

Have you tough about writing a complaint letter to the home depot store where you bough your bravo washer or ask to speak to the store manager or direction about the problem with your bravo washer because eather the consumer protection office us or canada and the original legal warrenty of the washer if the washer has a defect from day 1 they must replace it and maybe this will help translated to english as best as i could but will post the full link so you see the pictures as well.

Martin and Melanie are parents of three children: Antoine, Melanie and Rose-Marie . When a family has five people, as the their, we must, of course, make the washing more than once a week.

For Antoine, the eldest, the chore of washing is part of the daily games. It must be said that his parents have a washer amazing, with a door on the front and not on the top.

"Our approach is always to buy the good and to buy for the long term. That is how we manage our affairs, said Martin. I much prefer to pay a little bit more expensive to buy something of quality and owning things sustainable. "

In 1998, Martin and Melanie Ferland have thus increased their choice on the first model front loading washing machine of the Maytag company, the Neptune. A household appliance which has its price: $1549 before taxes.

Mold Problem

barely five years later, signs of mold, on the inside of the appliance, attract their attention. These brown spots, which are found especially on and near the rubber seal, are well imprinted and do not disappear, even with a good cleaning.

Worse, these molds may stain sometimes clothing. For the price paid, Martin and Melanie really didn't expect ca to their washer. They are very disappointed.

"I contacted the customer service and was told that several customers had the same problem, stressed Melanie. The company has admitted that it was squarely a manufacturing problem. "

Maytag agreed to change at his own expense the seal, even if the one-year warranty is expired. The torque is reassured, but not for long.

Temporary Solution

"barely a year later, we have seen of small stains reappear, told Martin. There has been intensive cleanings, but, (three months later), it was found that ca was going from bad to worse. "

This time, Maytag refuses to pay for the services of the technician. At most, the manufacturer will pay 50 per cent of the price of the new seal.

"When you pay the parts and labor, ca costs approximately $200, $250, supports Martin. Then, if I must pay [this amount] all 18 months or 2 years to have a good quality of normal washing, ca begins to be a washer that is expensive. " "

I find ca damage to buy a device supposedly of quality and finally to find me with something which is not fantastic", adds Melanie.

Martin and Melanie have sent a formal notice to Maytag. Even if the warranty is expired, they feel the company has obligations to them, considering the price they paid for their washer.

"We are asking] a permanent solution, explains Martin. If the permanent solution is to replace my washer, it replaced my washer. "

The law protects

According Me Jean-Pierre Fafard, a lawyer specializing in consumer law that the invoice has consulted, the torque has reason to require a permanent solution. In Quebec, the statutory warranty protects consumers well beyond the warranty offered by the manufacturer.

"The guarantee of the consumer protection act said that a well must have a reasonable time, having regard to the price that the person has paid, explained Me Fafard. More expensive, more than the guarantee to which it was right is long. "

The articles 37 and 38 of the consumer protection act also provide that the well, he either used or new, must serve the use for which it is intended.

"Then, a refrigerator must refrigerate, pursues Me Fafard. If it stops its function of refrigerate, the person then has a remedy during a reasonable lifetime, depending on the device in question. "Even

the cars are covered

Serge expected precisely to roll for a reasonable period when he purchased a van used to cost $15 000 to a Ford dealership. "A major breakdown occurred, a month and a half after [the purchase], he says. The transmission has caved in on the highway. "

The car can no longer move forward. Worse, the guarantee of a month is already expired. Serge must therefore pay the towing and an important part of the repairs. "I had the impression I have been had, quite simply, he says. There was a latent defect and i made have. "

I hope this helps you

http://ici.radio-canada.ca/actualite/v2/lafacture/niveau2_1148.shtml
 
So last night I did some spring cleaning/maintenance to the laundry room, mainly to super clean the CatGenie and to vacuum out the dryer duct and under carriage (pulled out a tennis ball sized wad of lint from the Y-trap, can't be too careful!!). Because I already had the machines out of the room, I decided that I'm tired of the Bravos sitting practically in my kitchen, and because it's now being replaced anyway, I figured I'd put it back in, fix the leveling that the tech absolutely botched up, and let it run until the new one gets here. I love how the machine performs despite the terrible racket it makes, and at this point if it's going to tear up any further, it doesn't matter now. They did tell me to continue using it until it was repaired, after all.

 

It's funny, it has moods. With the few loads I've done, sometimes it won't make a peep out of line, and sometimes it sounds like animals battling in the laundry room despite there being no imbalance in the load. My luck is that they'll get the machine back and go to test it, and it will behave perfectly, and they'll think I'm an idiot for wanting it replaced. I almost want to leave a note inside telling them to please put it through its paces because its so bipolar, but oh well. I'm sure there's some philosophical law on this kind of thing, like some twist on Murphy's law or something! Haha
 
Have you decided on a replacement yet? As for the *cough - get a front loader - cough* special sorting needs of these HE top loaders into heavy and light loads: have you tried putting heavy items in first and lightweight items on top? I read this as a hint in some HE TL manual.
 
Haha. You'll see how I feel about front-loaders on the "New WP Cabrio" thread. :P

 

As for the replacement, I decided on the MVWB880. The only difference between it and the TOL that is now unavailable for sure is the built in heater. The TOL also has the "seamless" glass lid, which I actually do NOT like in person because the front part, the handle I guess you'd say, of the lid is plastic, and you can feel the rough plastic ridges between the chrome and the underside's plastic. The 880 and the 725 I'm sending back both have metal tops that are feel much more solid, and the 880's lid is metallic grey where mine is white. It was a tough decision though, because those new Cabrios are gorgeous. I'm hesitant however because I'm usually never one to make a big purchase on something that is a first generation design. If I do get one sometime down the road, I'll wait until minor revisions have been done and any kinks worked out *hint hint: get rid of that detergent drawer WP please and thank you*.

 

I'm hoping that my strain of bad luck keeps at bay this time. I've given my dues to Mother Karma with this machine so surely she will smile on me this time around. I'm stoked about it though! And keeping my fingers crossed and knocking on wood, etc. The 880 has more cycles, more options (including a No Spin option, which I wished for on the 725), and the tub is slightly deeper, with a modified tub ring that is supposed to improve the recirculating spray pattern. I even get the shiny little MCT agitator cap!! Lol

 

As for loading, putting mixed items is okay with a light load, it's just not recommended, by me personally and possibly by the manual, to try washing a fully filled load like that. When I did, the tub filled up about halfway, but even with putting the heavy in first and light on top, they got mixed and tangled about. I feel that if the agitation profile was tweaked a bit, it could handle it.

 

Speaking of that, I'm eager to learn what the Colors/Towels cycle, which mine lacks, will do differently. I'm hoping that it is designed to use more water, but unlike the Bulky cycle it will alternate between aggressive and gentle agitation to keep the load distributed. I learned NOT to use the Bulky cycle for anything but a comforter because it ONLY does 2-3 rotation oscillations, with no short strokes before the spin, and everything becomes a wad of heavy wet fabric to one side of the tub.
 

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