why not write a complaint letter to home depot or call
Have you tough about writing a complaint letter to the home depot store where you bough your bravo washer or ask to speak to the store manager or direction about the problem with your bravo washer because eather the consumer protection office us or canada and the original legal warrenty of the washer if the washer has a defect from day 1 they must replace it and maybe this will help translated to english as best as i could but will post the full link so you see the pictures as well.
Martin and Melanie are parents of three children: Antoine, Melanie and Rose-Marie . When a family has five people, as the their, we must, of course, make the washing more than once a week.
For Antoine, the eldest, the chore of washing is part of the daily games. It must be said that his parents have a washer amazing, with a door on the front and not on the top.
"Our approach is always to buy the good and to buy for the long term. That is how we manage our affairs, said Martin. I much prefer to pay a little bit more expensive to buy something of quality and owning things sustainable. "
In 1998, Martin and Melanie Ferland have thus increased their choice on the first model front loading washing machine of the Maytag company, the Neptune. A household appliance which has its price: $1549 before taxes.
Mold Problem
barely five years later, signs of mold, on the inside of the appliance, attract their attention. These brown spots, which are found especially on and near the rubber seal, are well imprinted and do not disappear, even with a good cleaning.
Worse, these molds may stain sometimes clothing. For the price paid, Martin and Melanie really didn't expect ca to their washer. They are very disappointed.
"I contacted the customer service and was told that several customers had the same problem, stressed Melanie. The company has admitted that it was squarely a manufacturing problem. "
Maytag agreed to change at his own expense the seal, even if the one-year warranty is expired. The torque is reassured, but not for long.
Temporary Solution
"barely a year later, we have seen of small stains reappear, told Martin. There has been intensive cleanings, but, (three months later), it was found that ca was going from bad to worse. "
This time, Maytag refuses to pay for the services of the technician. At most, the manufacturer will pay 50 per cent of the price of the new seal.
"When you pay the parts and labor, ca costs approximately $200, $250, supports Martin. Then, if I must pay [this amount] all 18 months or 2 years to have a good quality of normal washing, ca begins to be a washer that is expensive. " "
I find ca damage to buy a device supposedly of quality and finally to find me with something which is not fantastic", adds Melanie.
Martin and Melanie have sent a formal notice to Maytag. Even if the warranty is expired, they feel the company has obligations to them, considering the price they paid for their washer.
"We are asking] a permanent solution, explains Martin. If the permanent solution is to replace my washer, it replaced my washer. "
The law protects
According Me Jean-Pierre Fafard, a lawyer specializing in consumer law that the invoice has consulted, the torque has reason to require a permanent solution. In Quebec, the statutory warranty protects consumers well beyond the warranty offered by the manufacturer.
"The guarantee of the consumer protection act said that a well must have a reasonable time, having regard to the price that the person has paid, explained Me Fafard. More expensive, more than the guarantee to which it was right is long. "
The articles 37 and 38 of the consumer protection act also provide that the well, he either used or new, must serve the use for which it is intended.
"Then, a refrigerator must refrigerate, pursues Me Fafard. If it stops its function of refrigerate, the person then has a remedy during a reasonable lifetime, depending on the device in question. "Even
the cars are covered
Serge expected precisely to roll for a reasonable period when he purchased a van used to cost $15 000 to a Ford dealership. "A major breakdown occurred, a month and a half after [the purchase], he says. The transmission has caved in on the highway. "
The car can no longer move forward. Worse, the guarantee of a month is already expired. Serge must therefore pay the towing and an important part of the repairs. "I had the impression I have been had, quite simply, he says. There was a latent defect and i made have. "
I hope this helps you
http://ici.radio-canada.ca/actualite/v2/lafacture/niveau2_1148.shtml