Watch out for coins and things...
I'm new here but was over at the vac forum and noticed they had this one as well, poked around and found this thread.
I bought a 28102 last year at Tax time when our refunds came in at the Sears Outlet store somewhat close to our new to us house.
Got a deal as it was a refurb or demo, first one was dead when it got here, aparently a bad control board even though it had been suppsedly tested before they put it on the floor.
Went back after a couple of weeks when no new ones had showed up with a list of other machines I was considering and they had just got another one in that wasn't officially in inventory yet but had just got out to the floor, took it instead.
Worked great, delivery and setup went well, machine is VERY quiet and washes as good as our old Whirpool 90's direct drive old school top loader did without all the crashing and banging.
I did my research and had narrowed it down to this machine due to great reviews and me wanting to stick with a toploader I can fix and easily get parts for myself, and was a good bang per buck model.
Shortly after setting it up, a few weeks in it stared making a god awful clunk...clunk...clunk...grinding scraping noise but still worked OK.
Didn't want to deal with a service call under warranty if it was something I could deal with myself without making it worse or killing my warranty.
Did a search and found a video on removing the impeller to check for foriegn objects underneath which is a common complaint.
You need a deep 3/8 socket and extensions, pull the small blue center cap, and the bolt is there underneath. Hang onto the basket and hopefully the bolt will break free with your ratchet and you can easily pick the impeller off the shaft. The bolt has a black rubber round gasket similar to what a hose nozzle uses so make sure not to loose it or damage it.
There are raised fins on the impeller and they have slots underneath, a penny we missed was wedged into one of the slots and was slowly wearing the edge off and had barely scraped the tub underneath but that was causing the awful noises.
Removed it, set the impeeler back down, it has kinda gear nothes but isn't keyed so as long as it goes back down like it was before and everything moves just put the gasket and bolt back in and tighten up, replace the center cap, and your done.
We havent had it happen again since then so either we've been better about checking pockets or lucky. Machine is now just over a year old, still quiet, though sometimes really heavy clothes will make it make a little thump, thump, thump as they bounce over the impeller, and everything gets clean.
We also have very expensive water/sewer rates here on a combined bill and it is saving us almost 20 bucks a month, we get billed every three months and our first full bill was 306, now it is around 250 and we also dropped our averadge usage 200 cf from 1400 to 1200.
If you can get a NEW machine for 400 it's a steal and you'll be happy. I paid about 550 as a nice condition demo/refurb and that was a smokin deal last year as they still were current and new then.
The Outlet stores might have even better prices if any still show up but they do charge 81 bucks for delivery so if you go that route barrow a truck and do it yourself.
I just bought the bigger newer 8.8 CF dryer from the next model up to go with it, it's bigger but still white and close enough they still go together OK. Paid 508 and used my work van and dolly to pick it up. They give a deal if you use a Sears card, and also offered a good discount if you donate 10 bucks to their favorite childrens charity, this was also at one of the outlet stores close by so check their pprices as well, they get new tuff all the time and it's all online.