Agitator....
Nope, that's how it goes! It does appear to be on upside down. When I got my machine home I figured that it was put on incorrectly. But much to my chagrin, it's on correctly. I'm going out on a limb here and say that I believe the "gentle" cycle is when you fill the washer up to the bottom line on the agitator and only about 2" of "fins" are in the water then... The higher up the water the more "agressive" the wash. And yes, there really isn't any turnover in this machine...just lots of swishing back and forth...now where did I file those darned pics....
jeff