what's wrong with this Speed Queen?

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mamapinky

Well-known member
Joined
Mar 8, 2015
Messages
465
Location
blairsville pa
Speed Queen AWN432 nine months old
Months ago it acted as if it was off balance, and the tub banged violently. I had service come out and take a look. As per their orders I had a full load of towels in the machine and filled with water. Service man turns it onto spin and watches it bang around..proclaims I need to babysit this machine and leaves. I have service return as banging is extremely violent and happens on every load, even though its leveled front to back and side to side. ..he takes front cabnet off and tells me it may need a new friction ring. He also shows me all the cornstarch falling out of the machine ..cornstarch that he says speed queen packs in their washers...
Returns a week later and replaces friction ring, base plate and milk stool...the old friction ring was extremely thin almost gone...wasn't cornstarch as speed queen does not pack machines in this stuff..the white powder was the friction ring breaking down. Ok...now the machine is spinning almost normal...except it has a loud vibrating honking sound...This loud honking is during spin and agitation. service returns and installs a new pump and belt...he fills it up and ....honk honk honk....now he has ordered a motor, timer and springs. That's 8 new parts on a 9 month old machine. First of all I obviously have a quack of a service repairman...I've call SQ 4 times they say they can't help me that I have to go thru my dealer. My dealer just keeps sending a quack that doesn't know his @ss from a whole in the ground....what do you all think?
 
i think you should write a complaint letter

I am thinking of 2 things 1 you should write a complaint letter wit the head company of speed queen and 2 ask your dealer to clearly take back the defective washer and send you a replacement washer and if you are still under wareenty with the original proof of purchuse you could also ask for a refund and buy a new washer in another store or rather than pass true your dealer for a repair call speed queen directly if it was my washer doing that thats what i would do
 
Honking

Question. With an empty tub, can you place your hands on the tub ring at the 3 and 9 position and twist clockwise and then counter clockwise and reproduce the honking? If so, then your noise is most likely in the suspension. Aka, springs and/or friction ring. Otherwise, I would suspect something in the drive system.

Malcolm
 
I think you got a lemon and either the dealer or SQ need to pick up the lemon from your home and deliver a NEW SQ to you at the same time. You have had numereous issues with this machine over the past 9 mo., and for a new washer that cost around $800 this is not acceptable. I don't mean to disparage SQ, any company can have a lemon come off the assembly line. But what you've experienced with this SQ is certainly not what the champions of SQ on this site would find acceptable and neither should you.

Sometimes going into the business where you made the purchase and calmly speaking with the owner will get you results in a situation like this. If thats not succesfull call SQ and ask to speak with someone high up on the food chain that can provide a satisfactory resolution, and in my opinion further visits from this tech who has been servicing your SQ is not the answer.
Eddie
 
Domestic Repair

Certainly the main part of your problem has been dealing with inexperienced service personnel from the dealership. This should have been escalated to a commercial machine serviceman. They are better trained to handled these repairs than the glorified parts swappers that you have allowed into your house.

Malcolm
 
Too many issues

I would call Alliance and request a new washer. I'm sure they will accomadate you as you've had so many service calls and an incompetent tech. Play that up and I'm sure they will help you, no one wants bad press.
 
Excellent customer service!!!!

Another reason why Alliance / Speed Queen is the best !!!!
So happy you go your issue resolved!
Mike
 
Great news - I hope there are some Alliance/Speed Queen sanctions for that idiot of a repairman. They shouldn't be an authorized servicer if this is what they are doing.
 
Yesterday the new replacement SQ came..after delivery left I started the cleaning of the tub...but when I wiped down the front cover I noticed a huge scratch and dent...my old eyes didn't pick this up right away do to lighting and the fact that this had been touched up by someone....yes someone knew it was there and touched it up. It was in a box on the truck and I watched them from below the truck cut the box open...I now have to wonder if the dealer managed to rebox his floor model...or if SQ did this during manufacturing, or if this, heaven forbid was a refurbished machine. I am sick of all this drama with this machine..the dealer, SQ and the service tech.. I plan to call SQ this morning and have them check the serial number but if this was orchestrated by SQ I won't get answers. I'm going to try to send in a pic if it works and it may not since anytime I try to send a pic in here it just keeps posting the first pic I ever sent. Lol..if it comes thru expand it out and tell me what you think Cheryl

mamapinky-2016052507265002089_1.jpg
 
For Real Cheryl?!!!

The washing machine gods must have it out for you! I've never heard of anyone having a more dfficult time buying a new washer that actually works like it should. That being said I find it hard to believe that at least someone at SQ wasn't aware of this mondo scratch and poor job of touchup when they packed the machine for shipping. If not, SQ quality control is sorely lacking.

Personally, if I was the owner of the appliance store where you purchased your SQ and I was advised by SQ to provide a replacement, I would have personally inspected the new machine, made sure that there were no inperfections, RUN the machine to test it for satisfactory performance and cleaned any polishing compound out of the tub before delivery. I would have expected that SQ would have requested the dealer to do this too. And then, since there has been an apparent problem with the service tech I would have personally gone out to your house with the delivery crew to be sure that you were satisfied once and for all. To me this whole thing just says we don't give a s__.

And if IRCC didn't you also purchase the matching SQ dryer shortly after you bought the TL? I would expect the dealer to care more about customer satisfaction and WORD OF MOUTH advertising. I really just don't get this kind of customer treatment at all. I'm sure you have made SQ aware of the lastest screwup. I certainly hope that they will eventually make this right for you.

I don't remember what was wrong with your old washer, but if I were you I would be wondering if maybe I just should have kept it. Good luck getting a happy outcome, I know you will let us all know how it turns out.
Eddie
[this post was last edited: 5/25/2016-18:25]
 
Unacceptable

I don't think SQ would pack the washer damaged like that and that the dealer would do that to you as well. My guess is that it was damaged in transit. Could've happened at the factory, I don't know, but it's unacceptable. Remain calm and talk to Alliance, show them the photo and I'm sure they will replace it again, and if you do need a dryer, now is the time for bargaining! Use this with either SQ or the dealer if you need something else, but remember to remain calm. The squeaky wheel gets the grease! Let us know how you make out.
Mike
 
That big scratch was already touched up with white appliance paint, I seriously doubt that it touched itself up in transit, it was packed this way. Also, bargining for a dryer is a moot point if Cheryl already bought a new SQ dryer shortly after she purchased the TL. I agree remain calm, but firm in what you expect to make it right for you. And when the next replacement is delivered, DO NOT accept delivery until you have thoroughly inspected the machine and at least have run a small load thru the short cycle, to be sure there are no unusal sounds, ect. Only then if all is satisfactory accept delivery.
Eddie
 
Scratched [ and touched up ] Front Panel

This did not happen at the factory, but in any event just ask for a new front panel, asking for another washer is just asking for more problems, this time they might damage your home bringing it in etc.

 

Honestly some of your washer problems are of your own making, there would be nothing wrong with keeping a washer where the front panel had been touched up, we should all consider the environmental cost of unnecessary appliance replacements, after all is having a washer that once had a scratch on it and is now touched up going to make your life any better or worse?

 

John L.
 
I wonder if simply offering the dealer the option of a quick swap of the front panels, from the machine you returned?  The dealer might see this as working with him?   You could avoid corporate altogether.
 
"Honestly some of your washer problems are of your own making."

I honestly can't believe I just read that.

Where in the thread is any of this implied? The OP is trying to sort things out through their dealer as per SQ's suggestion, so if anything, its the repair-person's poor workmanship and/or quality-control issues on the the behalf of SQ that have resulted in this "mess."

A person should be able to load their washer to the quoted capacity, expect good results, and not expect 8 repairs in 9 months.

One would also hope SQ might have words with the "Dealer" if they are not carrying out their job properly. It casts a poor light on SQ and their machines, particularly if the machine itself was never really circumspect.

As for the scratch - maybe it doesn't hurt anything, but when one expects a new machine from the factory after having so much trouble, receiving something that's clearly been abused somewhat is not very reassuring. If it were me, I would appreciate being informed the replacement was knocked in transit or something along those lines.
 
Another happy owner of a speed queen washer!!! I guess they still have a few issues with their machines, don't they? But, It IS American made!!! That should make up for everything according to some! And it is somehow partly a problem of the consumer's own making????? Unbelievable!!!! Thanks, I'll stick to my LG. Back to the original question…what's wrong is you should have bought something else!
 
I know this had to happen at the factory, I met the truck when it pulled in here and the machine was in a unopened box, the box was not damaged. I have sent the pic to SQ, along with a phone call, SQ says they will take full responsibility for this and I can either accept a new front panel or a replacement washer LOL..this machine has been operating flawlessly so I've accepted a new front panel, however SQ has assured me if any operating problems arise in the next 30 days a new replacement will be sent, no questions asked. I see this as SQ trying to do the right thing. I don't know how this made it out the doors of the factory or why some jerk went to the trouble of touching it up instead of just putting a new front panel on it but it did...I'm just glad SQ wants to do the right thing.

Combo I don't believe for a second some of my washer problems are of my own making. I do however think most of this could have been avoided if I would have had a service tech that knew what he was doing.
Eddie, yes I bought the SQ dryer almost a month after buying the washer, and I was in the dealership thru the winter looking at AC units, and dishwashers, they knew I'd be back to buy in the spring or early summer, no way I will buy from them now.
The appliance demons must have it out for me for sure...I need a new dishwasher but I am dreading that LOL.
Anyway hopefully I will replace the new front panel on this washer and my machine will give me great service for years. I do still have my old Roper which actually was a great machine.
I do thank all of you for your good advice, your a great group of knowledgeable folks and I appricate your time ....Thank You Cheryl
 
I've seen quite a few factory-fresh appliances with damage that were boxed up and shipped out. I've had damaged Frigidaire built Crosley refrigerators with scratches BEHIND the sterofoam panels. I've had WP built Maytags come in that way. It's not very often, but it does happen. Most of the time, it is the Mexican-built stuff though.
 
Source Of Problems

Appear to be with your dealer.
Selling is one thing, but servicing is another.
A dealer that also services what they sell is not always the best choice.

Malcolm
 
Cheryl,

I think you have made the right decision for now to accept the new panel if the washer otherwise is satisfactory. I'm glad that SQ has taken care of you, but be sure (and I know you've already done so) to document the who, what and where of your conversation with SQ.

I totally agree with you, that scratch was on the washer when it left the factory. Anyone reading your account should have been able to determine that. And even worse, the touchup job is so bad that you know whoever did this also knew they were shipping out a defective product.

As for this dealer, I wouldn't buy a box of Affresh tablets from him, never mind another new appliance. Maybe it was just the tech that couldn't or wouldn't do his job properly, but at anyrate, the owner was aware of your ongoing problems with the machine. He also knew you are a repeat customer that is also interested in future purchases. This should have prompted him or her to followup on you situation to make sure you were happy.

And as for the problems being of your making, I really don't see how this conclusion was made. You should be able to use a new washer for at the very least a few yrs. before you have any service needs. And as for any future service needs, it might be wise to ask SQ for a referral to another service provider, just in case.

Anyway, best of luck to you.
Eddie[this post was last edited: 5/26/2016-11:46]
 
I have seen hidden damage from a few different manufacturers that had to have come from the factory. For instance, top mount refrig with a dent on the door UNDER the corner foam piece that was not damaged in any way possible. It had to be on there and then the person at the factory put the corner piece on. I've seen touch up jobs.

I have never seen a scratch that big though. You win a prize!!
 

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