When shipping goes wrong....

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dalangdon

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Jul 2, 2016
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Location
Seattle, WA
A friend of mine sent me a Westinghouse Roaster and base as a gift and the base arrived today. Unfortunately, the package got banged around pretty bad. Most of it is just miscellaneous dents I can probably fix, but the clock (which is unlike any I've ever seen) had its glas broken and the shaft for the clock got snapped.

I've never had to deal with broken appliance glass before. Does anyone have any sources for replacement? As far as the shaft on the clock, can that even be replaced?

I feel bad for my friend, who wanted to suprise me and just didn't realize how carefully you have to pack these things. If this hadn't been a suprise, I could have warned her just to take the thing off the base and store it in the roaster.

Speaking of the roaster, it's MIA. Hopefully it will show up tomorrow.

9-8-2006-20-31-41--dalangdon.jpg.gif
 
Items that are "dentable" or "breakable" in any way must be double boxed, with at least a couple of inches in between for packing material. Also items worth over $100.00 should be insured just to be safe. If items are not packaged properly, insurance claims can still be denied. It is best to offer a seller a few more dollars for the double packaging, to be sure that your "one of a kind" treasure will arrive safely and in one piece. In the long run it is money well spent. Do not write "FRAGILE" on the box, if it is to be sent via "Ground Services" either. Some of the jackasses that handle the ground packages will kick them, or throw them twice as hard. These jerks are not the drivers. They are the guys that work in the depot. Air service is always more $$, however the air packages are sent via a different conveyor,and are not handled by the same disgruntled employees that make the minimum wages in the "Ground Services" area of the depots.
It is great to use "Ground Services" as it can save lots of $$. However you had better double box and use lots of packing material. Any bargain is no longer a bargain, if it arrives to your door smashed to pieces.
 
I noticed that about marking items "fragile" several years ago. It seems if you put that sticker on the box the chances of it being damaged goes up. Or at least it seems that way.
I gave up using UPS quite awhile ago, I use FedEx Ground mostly.
Haven't had any problems yet, but I do double box when needed.
 
I don't doubt you, Rick-

But geeze, how sad....how would the people working in Ground Services like it if their parcels were abused?

"Do unto others" applies in more than just face to face encounters.......

Lawrence/Maytagbear
 
UPS Ground, Fedex Ground, and USPS Ground packages, are all routed in the same way. They have to be in order to remain price competitive. It makes no difference what carrier is used for ground services. If the package is poorly packed, the contents will be damaged. Air packages are always routed separate, are given a higher priority, and are not subject to the same abuse as "ground" packages.
 
Repair Site

This is only 40 miles from where I live. We have a 1971 Frigidaire wall oven (Delux model)and the clock has stopped. Will have to see about getting it repaired.

Thanks Goatfarmer (KennyL)
 
The Roaster Arrived!

At first I was worried, because the box was trashed, but she did a great job packing this one - it was wrapped in bubble wrap, and she even took the glass out of the lid and wrapped that up!.

I also get "tell-all-tag" for the Appliance clock model TC-81 (the white clock, which is much more common, but still fairly rare) and the TC82, which is the one that got broken.

As a bonus, there were several misc. things, such as "The Electric Cook Book", which has a great campy cover, and an explanation of the Medallion Home program. I'll try to get it scanned here soon.

Thanks for the tip on stoveclockrepair.com. I've actually used them before, but it didn't occur to me to contact them about the glass. I'll give them a try.
 
More packing tips.....

This is what I do for a living! :)

It's a good idea to use a new box for fragile items. Once a box has been shipped, the structural integrity is no longer valid. Check the seal on the bottom of a new carton. It will tell you how much weight the carton is designed for. Also, leave at least 4" on all sides for proper packing materials. Don't use newspaper to protect or fill carton void areas. This is OK for a house move, but newspaper collapses during the shipping process. It's also a good idea to overfill a bit with packing peanuts, as they too will settle during shipping.

Declared value insurance is a good idea too - just be sure that any insured item can be backed with documentation. Carriers will want evidence of value - and sentiment can not be quantified.

I think that the fragile marking thing is somewhat of an urban myth - I've shipped thousands of boxes. The sorters are concerned with the barcodes for routing, not any other labeling. Accidents do happen - but thankfully for my customers they've been few and far between.

Hope this helps...

John
 
More packing tips.....

This is what I do for a living! :)

It's a good idea to use a new box for fragile items. Once a box has been shipped, the structural integrity is no longer valid. Check the seal on the bottom of a new carton. It will tell you how much weight the carton is designed for. Also, leave at least 4" on all sides for proper packing materials. Don't use newspaper to protect or fill carton void areas. This is OK for a house move, but newspaper collapses during the shipping process. It's also a good idea to overfill a bit with packing peanuts, as they too will settle during shipping.

Declared value insurance is a good idea too - just be sure that any insured item can be backed with documentation. Carriers will want evidence of value - and sentiment can not be quantified.

I think that the fragile marking thing is somewhat of an urban myth - I've shipped thousands of boxes. The sorters are concerned with the barcodes for routing, not any other labeling. Accidents do happen - but thankfully for my customers they've been few and far between.

Hope this helps...

John
 
OY! That price. And if you look in places like Habitat for Humanity Stores or Craig's List, you can pick them up for a fraction of what he is asking. More cities these days are getting responsible recycling stores with construction materials, radiators, sinks and toilets and appliances donated from remodeling jobs. You can find treasures--Cheap which is my favorite price next to free.
 
Recycled materials...

That's where we got the Sub-Zero ($50 plus a recharge) the basement sink ($1), the dryer ($50), and the front door ($200, including the jamb. It had never been used)

Needless to say, I love those stores.
 

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