Oh yeah, and when I got my DSL from Verizon, it couldn't have gone any smoother. I didn't need to be home and they regularly notified me by e-mail of the order's progress and the work actually got done sooner than the original due date. I couldn't have asked for a more painless experience. Much as everybody in my area loved to hate Verizon (they are an also-ran telco in northern Calif) and wanted Pacific Bell (now AT&T after being SBC for a while) instead, I have to say that Verizon has really turned things around and I have no complaints.