>> The concept around this washer is the following:
>> ...
>> making it spin would make the washer more expensive, much heavier and the shipping would also be much higher
>> ...
>> The suspension and counterweights take space, so the drum would be smaller, consequentially the capacity would
>> be reduced. We would also have to transfer the dispensers to the lid, which is very complex and raises the cost.
Thomas, I think you have thought this through, and it makes sense to you... but it would be helpful if your website communicated some of these design balances to your customers. For example, in the description section, you have a bulleted (check-marked) list of features, but "no spin" is the final bullet. This makes it look like "no spin" is a feature, when of course it isn't - it's a limitation that was accepted as part of a tradeoff for other aspects. Since customers don't know that other aspects were improved (or made possible) because of the elimination of the spin cycle, they won't understand any value that this design decision brings - it just looks like a shortcoming.
I think it would also be helpful if you clarified how this machine fit into the "system" of machines you sell. For example, most people are familiar with having a washer and a dryer. Some percentage in ideal climates may get by with a washer only, and do their drying on a line outside. But a large-capacity washer in the modern world that doesn't have a spin cycle is a real curveball. Would a no-spin washer produce clothes that are too wet for going directly into a traditional tumble dryer? Would it work, but waste so much energy in the lengthened drying process that it negates the savings from using an efficient washer? Obviously your spin-dryer is an option, but I'm not sure it is a "solution" for someone wanting clothes to go from wash to completely dry without hanging. And the thought of needing *three* machines (a washer, a spin-dryer, and a tumble dryer) due to a "shortcoming" of the washer or a mismatch between the washer and tumble dryer, would be an instant deal-breaker for many, especially those in your target RV & Mobile Home markets where space is at a premium.
It also seems to be perhaps oversized compared to your other products, so some of those tradeoffs were wasted? That 10kg (22lb) wash capacity is quite a bit more than your Ninja spin dryer (17lb) or tumble dryer (7.7lb), so each full wash load is going to take multiple passes through the dryers... and if someone were to wash something that utilized the machine's full capacity, or close to it, they are left scratching their heads on how to dry it? (Maybe you have a larger dryer in the pipeline to complement this?)
Not intending to sound negative... just some things that stand out from looking at your website. As an outsider, I could see the appeal, but it leaves one with a lot of questions on how it all works in practice.