You have valid points but nothing is perfect. The Samurai was too easy to tip over.. Yes, it stinks that they do not provide, comments on the structure, durability of the appliances like they once did. Durability of anything built within last 10 years, is now questionable. As to your neighbor, if shelves were flimsy why did she buy it. More important, their compressors, invertor compressor are failing, nowhere near the 10 year warranty LG claims . My family or I have the subscription since 1977. They are not as perfect as they were once before but again., they are better than having no information at all.. They are definitely better than Review.com.