Am I wrong for e-mailing this to a major company?

[cleanteamofny]

CyberPower, INC.,


I like to thank you for really making my day for not delivering a notebook that has been order close to a month ago.
I've tried to be beyond fair to give you guys a try and it was nothing but a total heartbreak.

Today I was in Home Depot and was ready to purchase close to $700.00 worth of goods and guess what?
Because of lack of customer service (cashiers), I've left the goods at the doors and walked out and went to Lowe's and finished my shopping.
If I walked out of that store leaving such amount of money at the door and done the same to you, look at what you could have made during the year?
For I'm not the first on that cancelled an order because of lack of services.

I just want to let you know that I going to buy my next notebook at www.Ibuypower.com and willing to spend and extra $500.00 because of you failed to provide services!

Within this year before my father past away, I've brought close to $3,00.00 worth of computer parts from www.newegg.com and service from them has been impeccable!

I wish you luck trying to keep this company afloat because over advertisement and sub par deliveries of PC's
My quest on letting the public know about my bitter plight with you will not ended here!

I will leave a a very bad review on http://ths.gardenweb.com which had an article in the New York times earlier this year where people find information on goods an services from other consumers and on http://www0.epinions.com/. Just keep in mind that well over 10,000 people read these forums a day and it takes on bad review to hurt a company.......



Yours truly,

Larry Rochester

 

[oxydolfan1]

I wouldn't have, just because this is one litigious town.

Also, with all respect, you have a few spelling errors, and any business letter looks a lot more polished if you correct those before sending them!

On the other hand, the epinions negative posting might actually help you, if your goal is to alert other consumers, and you're not seeking recompense of any sort.

Also, my condolences on your loss....but it's really not appropriate to mention such a thing in this kind of communication, unless of course the poor service in any way contributed to your dad's passing.

Again, my sympathies.

 

[cleanteamofny]

I know I've made a few typo errors, but getting my point across is more important!

 

[cleanteamofny]

Thanks Oxydolfan1,

Building this PC really help me during the time of his sickness and death. In a way it brought me peace when the walls was closing in.

 

[cleanteamofny]

Corrections been made even though I've used a new tool which has flaws in it (www.iespell.com). I've just overlooked key words when proofing, sorry!

 

[panthera]

I agree with Shakespeare - first thing we do...

So, yes - make sure these jerks can't sue you first.
Your letter certainly makes your anger and frustration clear.
I do have one suggestion: Include a copy of the receipt from each competitor from whom you bought something. Especially if you paid a higher price rather than be insulted.
My experience here in Germany has been that sending things to the company's upper management is much more effective than the local store - they have already shown they don't give a rat's *** about you.
Please accept my condolences on your father's death. His last months were a big part of your life, I think they are fitting and appropriate - these firms act coldly and clinically - yet you are a person.
As for the spelling, well - mine is terrible and I teach English...the OpenOffice program has a very good spell checker as does the newest version of Firefox.
Let us know what comes of your efforts - together we have a chance to change things. It is our money and they are in it only for the money.

 

[oxydolfan1]

I honestly believe that Home Depot stores are demonically possessed.

Of course, I can't prove it....trust, every time I venture in there, it's all very Linda Blair....

I just don't get it.

WORSE than....PERGAMENT!! lol...

 

[brettsomers]

larry, as long as all the statements you make on public forums about your experiences with this company ARE TRUE, i dont see how you could possibly be sued.

 

[scott55405]

I've sent far more scathing, salty letters than this one when I've been mad at a company and have yet to be sued. I would think a company would *really* become a pariah amongst potential customers if word of something like that got out!

 

[panthera]

but some companies do threaten to sue

At least here in Germany, some companies do take action against people who make public their problems with the firms. You would think this is a fine case of shooting yourself in the foot, but some people just have to be "right", no matter the cost to them or their firm.
I especially remember one shareholder's meeting at SIEMENS when our glorious dictator threw several folks out. Shareholders!
I promptly sold all my shares in the firm, wrote them and told them why...their answer: Your problem, our choice.
Back when Ikea in the Netherlands, Scandinavia and elsewhere was doing gay advertising, this nasty, horrid, in-duh-vid-dual running marketing here in Germany said they were a "family" firm and did not "cater" to the homosexual agenda.
So I wrote them a polite letter reminding them that many of their customers, including me, were gay.
They canceled my IKEA family card...
I still buy at IKEA, but only resumed buying in Germany after they publicly apologized.
As I wrote above, these companies are only in it for the money. They have no soul or interest in customer service beyond making money from us. Put the screws to them - but do it the right way.
Even Nestlè had to give in, eventually - took years, but they finally admitted it was hurting their bottom line.
Still think Shakespeare's idea was best. Just add in the marketing managers.

 

[Cybrvanr]

Here's a letter I wrote to a local automotive repair shop about a problem I had several years ago (paraphrased):

A few months ago, I brought my van to your shop to have a state inspection and a few problems diagnosed. The problems were the oil pressure gauge was not reading any pressure, and the "service engine soon" light was coming on. I had already partially diagnosed the issues a little bit myself, and told the technician what the issue was.

I did not believe the engine truly did not have any oil pressure because the valves were not rattling, and the fuel pump cutoff had not tripped. I also mentioned that I had replaced the EFI throttle body unit, and that was when the "service engine soon" light issue had started up, and that I believed that was related to the problem.

Upon picking up the vehicle, the mechanic told me that the engine was just flat "worn out" and was responsible for the problem. The technician even went to the effort to write up an estimate for replacing the engine to the tune of $1800, which I obviously declined.

I eventually troubleshot these two malfunctions myself and found a bad oil pressure sensor, and the wrong part number for the throttle body installed. Both of these problems were rather simple, easy problems to diagnose and repair and would have resulted in easy money for your repair shop. Because of your technician's lack of effort in troubleshooting the problem, your shop only received the money for the state inspection, and has further lost my money, and other possible customers due to me not recommending your shop to other people.
[/quote]

This resulted in a reply back from the manager, and the manager said the technician would be "discliplined" for the action. He also gave me several free oil change coupons, but I change oil myself, so I did give those to friends. They stated that they neve had any trouble there! Writing letters such as this typically gets good results. I would however put some more hard facts about the issue like dates, names and such, versus a bunch of ranting. This appears get more done, not to mention the problem can be tackled at the management level

 

[sudsman]

The likelyhood of you being sued for a hot letter is slim to

and slim just left on the last Greyhound ... If any mfg ever did such a thing it would be all over the news and make them look worse than ever... total posion to their compnay, I can assure they are well aware of that fact .

 

[dalangdon]

As someone who reads these sorts of letters for a living, I'd advise to always keep your coorospondence firm, courteous and to-the-point. State your problem or issue with the company, state how you would like it to be resolved, and tell them that you expect a reply in writing by a set date.

In my position, I will not reply to a letter that is abusive or uses bad language, and I hang up the phone (after one warning) if the caller is hostile. If you can't communicate like an adult, we're not going to deal with you. We'd rather see your lawyer (although no lawyer in his right mind who deal with 90% of the consumer complaints out there).

AND be PARTICULARY careful with what you say or write to a company rep. DO NOT threaten them, or any company facilities, or you could find the FBI at your door. I once had a lady tell me she wanted to "fly to Seattle and do a 9-11" on us. I was flabergasted, and asked her if she was actually thinking before she spoke, and warned her that many people would take that as a threat and turn her in (I wouldn't, of course. She was just mad. Besides, she had the wrong company. She was looking for one of our advertisers) She realized she was totally out of bounds and appologized, but that could have had a much worse result.

 

[chachp]

The Better Business Bureau

Have you considered involving them? In reading your letter I'm not sure what you want them to do if anything. Once you are clear on what you want perhaps the BBB will help.

One of my co-workers went this route with issus with her mortgage company and as a result she got her problem resolved quickly. She had tried for over 6 months on her own. One call to the BBB and things got moving.

 

[cleanteamofny]

Thanks again!

I haven't posted this on THS or Epinion.com yet for I need time to think of what to do at this point.
I'm just getting reheated again because my roommate who work for HD is telling me that HD is cutting back
on part time help and reducing regular full time hours and closing the stores at 10 PM and opening at 8 AM.
this is a way to up their profits, but the consumers are loosing because the workers are over worked and under paid and we shop
in dirty disorganized stores where advertise goods are not in stock and still management lack seeing a major financial disaster is about to happen.
Lowe's is picking up more customers that HD fails to keep.

I guess we just have to fight hard for what is right and what is needed is get customer service to really listen to us and implement changes.

Will we see it?
I just don't know......

 

[cleanteamofny]

I guess we just have to fight hard for what is right and what is needed is (to) get customer service to really listen to us and implement changes.

 

[mayken4now]

Owning a contractor/home repair remodel business:

Home Depot = "You can do it" "We can help"

Guess what, it should read

Home Depot = "You can do it" " We can F*** you UP!"

my .02 cents

 

[quiltnbear]

HOME DEPOT LOST ME TOO

I went to Home Depot prepared to buy a new refigerator since my old one quit and I NEEDED one fast. I was the only person in the appliance department at the time. The clerk was sitting at the desk across the department from the fridges and when I started asking questions he only yelled across the room instead of commimg over to help. I also left with my money in hand and went to Lowes where I had a most pleasant and helpful clerk. I left Lowes with a new refigerator. Scott AKA Quiltnbear