Anyone else having site issues?

Automatic Washer - The world's coolest Washing Machines, Dryers and Dishwashers

Help Support :

Well it was behaving itself, but it's back to being slow.  Took over 30 seconds for just this  super Forum to load jsut now.   Kind of like waiting for the Hunts ketsup to come out of the bottle or pure Maple coming oout of a tapped tree on an extremely cold morning.  (And Carly wasn' here singing "anticipation" for me either).
 
That is really annoying Bob, sorry you have to deal with that.  Unfortunately there is nothing I can do from this end as our server is running at top speed so the issue is elsewhere.  You should see how nicely it loads on from Comcast. Most likely it's all SBC/AT&T's fault.  All of you guys on that ISP should call and complain and let them know that all other ISP are having no issues with the site.  There is something wrong at SBC, not sure what it is, maybe one of their routing servers. 

 

In an email this evening someone suggested to me that they suspect that SBC throttles back traffic too much on the less expensive data plans, to the point where it causes timeouts on the browsers.  They have even had issues loading SBC's own website, at times it also times out.

 

I found their customer support page...

http://public.swbell.net/contact.html
 
Robert, your statements above mirror what I've been thinking.  AT&T is manipulating the speed of things. 

 

I can't even imagine getting to first base with them by complaining about the condition.  We'd get somebody in India reading from a script and having us on the phone for an hour going through a bunch of un-necessary computer maintenance checks.

 

If I still worked there I'd probably have a contact who could look into this for me and provide a clear answer.  As an average  customer, that's only something I can dream about.

 

Ralph
 
I've not been having any browsing trouble with AT&T DSL on AW or any other sites ... but I have noticed that a time-sync utility that triggers every 3 hrs has been timing-out in late-night and early-morn hours.
 
Again I do think you guys should call tech support.  Twice I've called Comcast Tech Support for unrelated issues and they have been extremely helpful.  You need to explain to them that this site runs perfectly from other ISP's and its just SBC Internet Services where the slowdown occurs. 

 

You guys on SBC, what about other sites that are image heavy?  AW.org is an image heavy site, we like to see our washing machines and we like to see them in good detail which means to really enjoy the site you need a broadband connection that works well.  There are plenty of other image heavy sites out there, if its just aw.org that is slow then they have some kind of routing problem.

 

but I have noticed that a time-sync utility that triggers every 3 hrs has been timing-out in late-night and early-morn hours.

What is that Glenn, I'm assuming that has nothing to do with aw.org?

 

By the way here is an interesting test, remember the Frigidaire Dishwasher Thread, with lots of big beautiful scans...

 

Click here to view that thread from the OLD SITE (as it was right before we moved)

 

Now Click here to view that thread from our NEW SITE

 

For me the images load almost 3 times as fast on our new site.  Oh and if you want to do that test more than once you have to hit SHIFT + Reload/Refresh on the windows with the loaded threads.  Otherwise it will reload the images out of cache memory.

[this post was last edited: 2/17/2011-07:39]
 
I did the test and it's only slightly faster on the new site.

 

I don't know that I'm armed with enough convincing information to get tech support to listen to me.  I anticipate finger pointing when I advise that the webmaster has zeroed in on AT&T as the carrier for everyone who is having problems.

 

Just a few minutes ago while scrolling down a different thread, the scroll bar just stopped and my cursor left it behind.  Not the first time that's happened either.
 
I'm on Verizon DSL/Chrome browser

The new site seems to load almost instantly and I can move from section to section very quickly.  Aside from the one problem with not staying logged on that Robert fixed the new site is working extremely well for me.  Last night I tried the TRACERT command...not sure what I got, but so far everything is working better than the old site for me.

 

 

jerrod6++2-17-2011-12-20-39.jpg
 
Hi Robert,

 

I'm having a couple of issues, am running Win7 and IE9 here.  I just wrote my first post for a while and even though I was logged in, it asked me to log back in again.  After I submitted my credentials in my message preview, most of the message was missing.  If I used the back button to get back to where I had originally typed the message, I could then preview and submit without any problems.  This time the submit has worked ok.

 

The other issue occurs when I use the back button.  If I hit back from within a thread to go to the thread listing, it backs me to the location in the list where I had opened the link, and then a couple of seconds later, the list jumps around and ends up in a slightly different position to where it was before the jump.

 

Cheers

 

Nathan
 
 

Robert, correct, AtomTime is not related to AW.

 

FasterFox extension includes a page-load timer.  The "old site" page you linked above loaded in 85.669s.  The "new" in 44.730s.  On cable/Comcast, not DSL.
 
Nathan, I just checked the log in logs:  You logged in on 2011-02-10 13:39:27 and then again 2011-02-17 13:46:43 (US Central Time), which means you had the unfortunate experience of having your 7 day log-in expire right in the middle of typing up a post.  Since you were able to recover your text I wouldn't worry about it.  Second the Wash/Rinse/Spin button data is now saved on the sever, so if you use your back-arrow button IE9 reloads the index page data, if there has been an updated thread and the index has changed, things are going to shift down slightly, its just how that browser works.

 

Glenn, cool that shows the new sever as loading pages twice as fast as the old server!  Good to know.

 

Ralph I really don't know what else to tell you, if I was having that kind of issue and others around me were not I would be on the phone to my ISP in a New York minute.
 
Interesting

AT&T here in Atlanta.
TMobile 4G phone.
New site is much faster on both.
Brent
 
"I can't even imagine getting to first base with them by complaining about the condition.  We'd get somebody in India reading from a script and having us on the phone for an hour going through a bunch of un-necessary computer maintenance checks."

 

Excellent description of the typical customer support call to AT&T Internet services. I get so effin annoyed with them I don't even want to think about trying to fight this battle with them.

 

Maybe a class action lawsuit is needed. I could see this as an historic case of washer lovers versus the evil phone company. LOL.


 
What is interesting is Brent is on AT&T but his IP resolves to Bell South, not SBC Internet Services which explains why he's not seeing a slowdown.
 
Well, I'll give it a shot, and maybe can call an old workmate who has contacts in just about every part of the operation, and also have a buddy/former workmate/recently laid off AT&T statistic whose partner (recently retired from an IT position with AT&T) could have some insights or offer an inside track to resolution.

 

I'll see about making some calls next week.

 

 
 
Class action lawsuit

smiley-wink.gif
smiley-laughing.gif
We could take them to the cleaners, or at least show them the cleaners. 
 
Hm... I'm on Comcast -- the new website loads at least a bit faster, but the test with the old site loads all the pictures, while the test with the new site fails to load the pictures on replies 27, 28 and 29. Shift-reload doesn't seem to help. What is weird to me is that I'm pretty sure I saw that thread recently and all pictures loaded from the new server, not sure what's wrong now.
 
Paulo I'll look into that, but I bet they didn't transfer over to the new site in time as that was right during around the time I was getting things ready for the move.

 

Update:  Yup, good catch Paulo, I never even noticed that, thank you!  I missed transferring over some image files from Feb 3 and 4.  I'll get those done today.

[this post was last edited: 2/18/2011-09:12]
 
Something strange

Yesterday as I was creating a post I copied text from a previous post to paste into my reply as quoted text. When I pasted it in, the quoted text was placed far down in the center of the draft box area and borders appeared around it.  I tried to remove the text but could not do anything with it.  I hit the preview message button and the copied text appeared in the background before the message window.  I canceled everything and decided to go to another part of the site.

 

I think an example of this incident can be found in thread 32934 "Why a Miele" around post 497513.  There you will see that the text appears in the blue background and not in the text window below it.
 
Yup I saw that too last week with a post that Terry made.  It's on my list of things to fix for next week, just been busy this weekend.  The Advanced Editing Bar is causing it, I know how to fix it, but wont get to it until Monday or Tuesday.

 

Thanks for letting me know you guys, I do appreciate it.
 
Just a note:

I recently disabled a little Firefox add-on called "Faster Fox". Initial impression is that removing this add-on may be resulting in more stable browser performance, such as when updating or loading new pages (no more long waits and time-outs). Simultaneously I also allowed Firefox to do the latest update (3.6.15). If the system is more stable it could be due to one or both of these changes. I'll keep you posted as to how it goes.
 
Well, looks like I spoke too soon.

Saturday morning is probably a time of low internet traffic.

Now it's Sunday night and the missing pages (on other sites) and having to refresh in order to bump start a message preview here has returned...

Oh well.

Darn that SBC!!!
 

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