Appliance Problems

[paulinroyton]

Bosch

Hi Matt.

Yes, my model is made in Poland, however, I did read on the Comet website saying Germany. I have tried 4 times to put my point of view on the Comet website, and for some reason they will not publish what I say, yet I bought the machine from Comet.

Its a great washer, very quick wash times, just really crap quality.

Paul

 

[paulinroyton]

Bosch

Hi Matt, (again).

Comet have an on line chat. The other day I went on it and asked where Bosch machines are made, they told me Poland.

Perhaps someone from here should do the same and see what answer they get.

Paul

 

[paulinroyton]

Bosch

The engineer came out today to look at my Bosch washer. I was told over the phone an e3 is something to do with the heater.

The engineer told me its the door interlock. He sprayed wd40, then pocked the door lock with a screwdriver, then said I would have to have a new door interlock.

They coming next wednesday to replace the door interlock, what would happen if I had a family of 4. He also said I could use the machine if I closed the door with a good thud, I said would I brake the plastic door catch.

Not happy at all.

Paul

 

[richukbristol]

Hi all, I have afew clients who have Bosch classixx washers or dishwashers and have had afew problems with them over the past few years and one clients who has a Bosch logixx 1400 washer that's 7 years old used twice a day and had no problems at all.

Hi Kyle are going for a new washer or going to try and fix the old one? I bought a Zanussi xc1400 in 2002 it did 20 loads aweek untill I sold it in 2008 to the Resturant where my partner works and they do 2 loads a day of tea towels etc at 95 and it's still going strong. great machine, wish I'd kept it for my collection.

Rich

 

[paulinroyton]

Bosch

Hi Rich.

My Bosch Max 5 is not made in Germany, they are made in Poland, but using Germany parts.

Its a good washer, very quick, but the quality of the machine is very poor, plastic door catch.

Paul

 

[ronhic]

Every brand...

....can have a line of duds once in a while....

...and I would try not to judge quality by the plastic door catch...

All Bosch low to mid end washers sold in Oz are now made in Thailand, and reports seem to be generally very positive, so maybe you've just managed to get the odd one in a bunch?

 

[paulinroyton]

Bosch

Hi Chris.

Yeah, the machine is very quick at completing a programme, just annoyed it has broken down after 6 months, and engineer came out yesterday, and cant fix it for another week.

When the engineer came out he said it was the door interlock fault. He used my wd40 oil spray, shoved a screwdriver in door lock, then said it would need a new door interlock. He said if I was to slam the door with some force the machine should come on.

Paul

 

[paulinroyton]

Bosch Rinses

Today I managed to get my machine working. I watched the machine from the first rinse cycle. I noticed it only does 2 rinses on the cotton cycle. This would explain why my darks sometimes have soap powder not rinsed out.

Paul

 

[liberator1509]

Bosch - quality and wash times

It seems that modern Bosch is not the same deal as the indestructible quality of the 1970s. Most punters assume they are getting high quality German engineering and build quality, but as we know this is not the case except for the most expensive models. I had a Bosch washer that managed to burn out its carbon brushes in less than two years - truly rubbish.

A note about wash times - yes, the Bosch is quick (in comparison to other front loaders), coming in at just over an hour for a warm cotton wash BUT (and I think this is a cheat), these are NOT a-rated wash - to achieve A rating, one has to select an option (Wash-Plus or 'Stains' cycle), which doubles the wash time! So Bosch get to market a machine with nominally fast washes and A rating, without the consumer knowing that one doesn't get both at the same time!

The rinsing on the Bosch was very poor - even with the Aqua-plus option. All in all, I won't buy another Bosch appliance - better value to be had elsewhere.

D

 

[fl1012]

Bosch Classixx

Hi Rich

Interesting what you mention about Bosch Classixx machines. As you might have read before, my Gran bought a Classixx slimline dishwasher (it was also badged Maxx Freedom Performance), which lasted for just two years light use (2-3 loads a week) before it started to trip the fuse board in their house. The engineer came out and said the main board had failed, so it wasn't really economical to repair.

Thoroughly cheesed off with it, they replaced it with a cheap Matsui dishwasher. I nearly cried when i found out, but what can you say when they buy a 'decent' make like Bosch and it has one of the shortest lifespans of any appliance theyve ever bought!

The Matsui is still going after a year and they now use the dishwasher daily as Gran decided that not using the last one much did nothing for its longevity! They also added an extra warranty on the Matsui so basically any breakdown in the first 5 years is sorted free of charge or the machine is replaced, which sounds pretty decent to me as i would put money on it breaking before 5 years is up!

You should try and get the Zanussi XC back for your collection, theyre excellent machines i reckon. I wish my Parents had managed to get one instead of one of the later Zanussis. Im sure our Essential won't last anywhere near as long as some of the XCs

Hi Paul.

Why not think of selling the Bosch once it's been repaired? It sounds like you feel quite abit of hatred towards it, which i can kinda understand. Why not go down the route of something older, which manages the quick program times you like on the Bosch, but with increased quality?

Also, any news Kyle? Any developements with the XC?

Liam.

 

[zanussi_lover]

The XC is fine

Hey Liam

The XC is okay, its behaving itself, still making a loud buzzing sound, but i can cope with that, i'm not replacing anything, just gonna keep using it.

Kyle

 

[paulinroyton]

Best Washing Machine

What does any one on here think of Aeg/Electrolux, or Zanuusi machines.

I am thinking of selling my Bosch when it gets repaired on Wed.

Paul

 

[fl1012]

Buzzing Noise...

Hey Kyle

Are you not concerned that the buzzing may cause future problems? It might be a cheap repair. If not just use it till it breaks, but at least if you've had it checked out youll know if it can be repaired or not.

Hey Paul

Well i've certainly few complaints about our modern Zanussi. It's 2.5 years old now and going fine. The 1200 spin ones seem to be abit hit and miss with the bearings, but this could be due to more 1200s selling than other models. Otherwise watch out for PCB problems, though this seems rarer than the bearings issue.

Either way, AEG, Electrolux and Zanussi all seem to be more dependable than the equivilent Hotpoints/Hoovers. Theyre not as good as the older XC machines from the early 2000's but otherwise seem like pretty much the best you can get in their respective price bands.

I think AEG ones often come with 5 year warranties lately, sometimes as part of promotions. Zanussis get the standard one year unless you order from John Lewis, which give you 2 years, or more on some machines.

Avoid the very new additions to Zanussis range, which look to be made in China as it's unknown how these will perform. Go for one of the Essentials/Jetsystems with blue bits on the program dial.

Liam.

 

[paulinroyton]

Bosch

Hi Liam.

Thanks for your information. Well, an engineer came out on the 8th July, said the machine needed a new door interlock, said he could not fix the machine untill 14th July.

Yesterday Comet left me a message saying the engineer has not been able to get hold of part, and it would be one day next week before they can repair my machine.

What would happen if I had a family of say 4-5 people. I am going to phone Which Legal Team today, and see what advice I can get.

This is a first repair and my machine is only 6 months old.

Not happy, :-(.

Paul

 

[washboy2005]

In all honesty, most Elux made stuff is pretty dependable it seems. I know people with Elux made products which perform well and have been reliable, although from what Ive seen and been told, the quality and performance of new Indesit/Hotpoint products is on the up and is getting a lot better than in previous years.

Steer clear of all modern Hoover/Candy products, honestly not worth the energy used to produce them. Constantly faulty.

Hope this helps, and good luck with your Bosch fiasco!!

Dan

 

[fl1012]

Indesit/Hotpoint.....

Will be interesting to see how they pan out over the next couple of years. At the moment i can't work out if theyre as bad as they were a couple of years ago, or whether more fail because so many sell in the first place.

Paul, is there not any stipulation over how quickly Comet should repair the machine? Many guarantees offer a replacement machine after a certain time frame has elapsed.

Wondering if mentioning this to Comet might spur them into offering a replacement of your choice, possibly from another manufacturer?

Liam.

 

[paulinroyton]

Liam

Hi Liam.

Comet phoned me today, they said the part will arive on the 23rd July, as they having great difficulty getting hold on the part.

Spoke to Which Legal Team today. They said they would advise me what to do. They said the machine should of been fixed sooner as its a first repair.

I should know more info either tom, or fri.

Good job we do not have a familt of 4, lol.

Paul

 

[chestermikeuk]

Is it

Bosch Service or Comet own repair people who are visiting!!

 

[paulc]

Paul

I had terrible problems with a polish made bosch in the 90's. In it's first 3 months it had a new door interlock, new motor and new PCB. I had to wait 3 weeks for the new motor to be fitted as it had to be specially ordered, Comet were worse than useless and I swore they would never get any custom from me again!

 

[paulinroyton]

Comet

Hi Paul.

I will never buy anything from Comet again. When I spoke to someone at Customer service she was very rude to me. She said 14 days is ok to wait for a machine to be repaired.

When I said I have engaged the Which Legal Team for advice, she went very quiet.

I have to let Comet repair the machine for the first time, but if I am not happy with the standard of repair, then I have to get in touch with Which Legal Team.

Its a good job we don,t have a family of 4-5 people. Comet are so good at selling appliances, but when it comes to Consumer Care they score 0 points.

Mike.

it was a Comet Engineer that came out to repair my machine. I was so shocked when they used wd40 and a screwdriver to poke the door lock. Then they told me if I mess about or slam the door the machine should start. I said I would prefer if you could change the door interlock as its only about 6 months old.

I use to have a Hotpoint Aqualtis machine. I know Hotpoint have got bad feedback, but the Aqualtis was a great machine. Very quiet washing and on the spin. Sadly, I drove into the door and broke it. It was going to cost over £200 to repair.

Paul