Both my Speed Queen units stop working I don't know what I'm missing or doing wrong - Please help.

[Speed_Queen_Boricua]

Hi!

I'm glad to have found this message forum. I'm dealing with a frustrating situation where both my Speed Queen washer and dryer have failed on the same day. Both units were working perfectly until 3 days ago, and now I'm left with issues on both machines. I've done basic troubleshooting but need some expert guidance on what might be causing these problems. First off, these are new units that I bought on April 17 so I have been using them for less than 90 days. Here are the details:

Washer description

• Washer Model: Speed Queen LWN432SP115TW01
• Model No. LWN432SP115TW01
• Product Code: TV2000WN
• 120 V, 60 Hz, 9.8 A

Problem Description

1. Problem occurs on any cycle selected
2. Knob is pulled and the washer fills with water
3. Washer does not begin agitation after it gets filled
4. If knob is moved to a different time setting within the same cycle (example: from [9 normal] to [6 Light]), the washer starts taking more water even though it is already filled and will overflow if not stopped
5. Knob is moved to [Rinse]
6. Set in the [rinse] part of the cycle the washer starts to rinse
7. After rinse comes [SPIN] and the washer spins until all water is removed
8. Cycle ends and washer stops

Troubleshooting Already Completed

1. Confirmed lid is closed properly
2. Confirmed timer knob is pulled out to start washer
3. Confirmed power cord is plugged all the way into electrical outlet
4. Checked circuit breaker
5. Waited for motor overload protector to reset (2-3 minutes as specified in manual) but nothing happened

Dryer description

• Dryer Model: Speed Queen LDE30RGS173TW01
• Model No. LDE30RGS173TW01
• Product Code: DV2000WE
• 120/240 V 26 A, 120/208 V 23 A

Problem Description

1. Today when attempting to use (had to remove clothes that did get washed since rinse and spin was working), dryer does absolutely nothing. No response when timer is set and start button is pushed

Troubleshooting Already Completed

1. Checked and confirmed breakers are good
2. Confirmed door is properly closed
3. Disconnected unit from power for one hour and reconnected, made no difference

I want to make sure I've exhausted all possible simple fixes before calling for service. Even though both units are under warranty with free parts and labor, they still charge $65 for the service visit, so I'd like to avoid that cost if there's something simple I'm missing.

Any thoughts on what could cause both machines to fail like this? I'm hoping someone here has seen similar issues before. Thanks for your help and expertise.

 

[gelaundry4ever]

T

Hi!

I'm glad to have found this message forum. I'm dealing with a frustrating situation where both my Speed Queen washer and dryer have failed on the same day. Both units were working perfectly until 3 days ago, and now I'm left with issues on both machines. I've done basic troubleshooting but need some expert guidance on what might be causing these problems. First off, these are new units that I bought on April 17 so I have been using them for less than 90 days. Here are the details:

Washer description

• Washer Model: Speed Queen LWN432SP115TW01
• Model No. LWN432SP115TW01
• Product Code: TV2000WN
• 120 V, 60 Hz, 9.8 A

Problem Description

1. Problem occurs on any cycle selected
2. Knob is pulled and the washer fills with water
3. Washer does not begin agitation after it gets filled
4. If knob is moved to a different time setting within the same cycle (example: from [9 normal] to [6 Light]), the washer starts taking more water even though it is already filled and will overflow if not stopped
5. Knob is moved to [Rinse]
6. Set in the [rinse] part of the cycle the washer starts to rinse
7. After rinse comes [SPIN] and the washer spins until all water is removed
8. Cycle ends and washer stops

Troubleshooting Already Completed

1. Confirmed lid is closed properly
2. Confirmed timer knob is pulled out to start washer
3. Confirmed power cord is plugged all the way into electrical outlet
4. Checked circuit breaker
5. Waited for motor overload protector to reset (2-3 minutes as specified in manual) but nothing happened

Dryer description

• Dryer Model: Speed Queen LDE30RGS173TW01
• Model No. LDE30RGS173TW01
• Product Code: DV2000WE
• 120/240 V 26 A, 120/208 V 23 A

Problem Description

1. Today when attempting to use (had to remove clothes that did get washed since rinse and spin was working), dryer does absolutely nothing. No response when timer is set and start button is pushed

Troubleshooting Already Completed

1. Checked and confirmed breakers are good
2. Confirmed door is properly closed
3. Disconnected unit from power for one hour and reconnected, made no difference

I want to make sure I've exhausted all possible simple fixes before calling for service. Even though both units are under warranty with free parts and labor, they still charge $65 for the service visit, so I'd like to avoid that cost if there's something simple I'm missing.

Any thoughts on what could cause both machines to fail like this? I'm hoping someone here has seen similar issues before. Thanks for your help and expertise.

his is unusual for a Speed Queen Classic.

 

[phillymatt53]

Plug a lamp into the washer's AC outlet and see if it lights up.
Those units should be on seperate breakers, because if both are running, they'll draw an enormous 36+ amps total if on the same breaker.
I'd inspect the breaker panel and recepticals for questionable wiring. (danger)

 

[Chetlaham]

4) This is normal for the normal eco cycle. After the primary pressure switch is satisfied for some time the timer will briefly add hot water to the tub. In a properly functioning machine it will not overflow as a back-up pressure switch will activate and shut off the water.

The rest however is needs some investigation as to what is wrong, obviously. It sounds like you may have a bad timer in the washer, an electrical contact is not making.

 

[Speed_Queen_Boricua]

Plug a lamp into the washer's AC outlet and see if it lights up.
Those units should be on seperate breakers, because if both are running, they'll draw an enormous 36+ amps total if on the same breaker.
I'd inspect the breaker panel and recepticals for questionable wiring. (danger)

But the washer is working it is the dryer that won't turn on. I will have to check with a multimeter or something because it is 240v.

4) This is normal for the normal eco cycle. After the primary pressure switch is satisfied for some time the timer will briefly add hot water to the tub. In a properly functioning machine it will not overflow as a back-up pressure switch will activate and shut off the water.

The rest however is needs some investigation as to what is wrong, obviously. It sounds like you may have a bad timer in the washer, an electrical contact is not making.

Interesting, good to know, but then, does that also apply even if you have the water temperature knob set to cold/cold? Also I imagine that at some point during the cycle between 9 and 6 the unit must empty part of the water, right?

 

[william8]

Plug a lamp into the washer's AC outlet and see if it lights up.
Those units should be on seperate breakers, because if both are running, they'll draw an enormous 36+ amps total if on the same breaker.
I'd inspect the breaker panel and recepticals for questionable wiring. (danger)

I'd expect they are separate circuits, since the washer is 120v and the dryer is 240v.

 

[william8]

This is why my local Speed Queen dealer will not sell or install these in residential settings. There is no labor warranty, just 3 years parts. Maybe that's why they want a service call charge?

Sorry you are having these issues only three months in.

 

[Chetlaham]

Interesting, good to know, but then, does that also apply even if you have the water temperature knob set to cold/cold? Also I imagine that at some point during the cycle between 9 and 6 the unit must empty part of the water, right?

Yes, even on cold/cold. When the timer automatically advances into this period it lets water in for about 30 seconds. When manually advanced into this period, because it is normally a sub-interval function, it may allow water in for up to 3 minutes. Typically the overflow pressure switch activates if the tub gets to full.

The water does not drain out between 9 and 6, not even partially. It retains the extra water until the first spin.


The idea is, because the normal eco cycle is geared toward saving energy, to let in just a little bit of warm or hot water into the tub instead of the 6 or more gallons of hot water that would normally be allowed in on the Heavy and delicate cycles. It is easier to wire the machine to have just one sub-interval contact in the timer and one backup pressure switch activate the valves via the existing temperature selector. So as a result even cold/cold will trigger additional water.

 

[phillymatt53]

I'd expect they are separate circuits, since the washer is 120v and the dryer is 240v.

I've seen those recessed wall outlet boxes with both types of receptacles... with both being fed from one Romex cable, and one dual breaker.
The 120v using the "half side" of the 240v feed and ground.
So nothing is entirely "expected" in my opinion.
Such a wiring job is not to electrical code standards.