CR's take on Speed Queen TLs

[Marky_Mark]

The CR website is currently showing ratings for the electromechanical AWN542 and the electronic AWNE92SP113TW01.  They score differently.  Are there genuine differences or is it just inconsistent evaluations by CR?

 

Overall Score.....for the 542 was 29.....for the AWNE was 39 out of 100.

 

Ratings on a scale of poor, fair, good, very good, excellent.  Cycle time: 35 minutes for both models.  Tested on most aggressive normal cycle, which in this case was the "normal-eco" cycle for the electronic version and the "regular" cycle for the manual timer version.  Warm wash.  No additional cycle options selected.

 

Washing performance:

542 (knob control): good

AWNE (electronic): very good

 

Energy efficiency:

542: good

AWNE: very good

 

Water efficiency:

542: poor

AWNE: poor

 

Capacity:

542: good

AWNE: fair

 

Gentleness:

542: good

AWNE: excellent

 

Noise:

542: good

AWNE: fair

 

Vibration:

542: excellent

AWNE: excellent

 

Rinsing performance:

Curiously, CR doesn't test washing machines for this, which I have always found very surprising.

 

The only reason I can think of as to why the electronic version scores more highly for washing is that perhaps its normal-eco cycle's wash time is longer than the manual version's regular cycle.  Any thoughts?  I wonder what the difference was between the wash water temperature of both machines.

 

Both machines are awarded the minimum score of "poor" for water efficiency.  However I'm guessing the manual version, without the spray rinse, will have used more water.

 

Capacity is judged by CR's testers as they continue to add more laundry until they consider the machine can't roll the load over properly anymore.  I'm not sure why the electronic version scored lower.

 

I guess one of the reasons why CR considers the electronic version to be much more gentle on laundry could be as a result of testing it on the normal-eco cycle.  With only a spray rinse, the clothes won't be exposed to additional agitation during the rinse.  I would have thought the wash agitation would be the same in both machines but I don't know about the actual wash time.

 

Electronic version's score for noise is worse.  I could understand why -- the electronic version's post-wash spin-drain is slow speed, producing a noise that could have been considered more intrusive/annoying by the human noise testing panel.

 

If CR had tested the electronic version's Heavy Duty cycle and the manual version's regular cycle, after making the necessary modifications to the water level and hot inlet valve, I wonder if there would have been any difference at all.

[this post was last edited: 1/30/2016-12:26]

 

[gusherb]

I can see how they might score differently regardless of CR's arbitrary rating system, they're two different generations with relatively different ways of operating. going by half of those side by side ratings I would be inclined to discredit CR, several of the answers are not logical.

 

[frigidareu]

The current Speed Queen manual control model AWN542's Normal cycle is an eco cycle with only spray rinses and no deep rinse. You only get a deep rinse on the Heavy/Perm press and delicate cycles. My sister just got that model and I told her to never use the Normal cycle. So no difference between the mechanical and the electronic version as far as rinses go.

 

[gusherb]

You must mean the AWN432 because the AWN542 went away and was replaced by the AWNE82. The 542's don't have the Normal Eco selection, or the new style fill flume for the spray rinsing, and have the water valve that mixes more cold than hot for warm. (I believe 30/70 ratio)

 

[Marky_Mark]

The AWN542 tested by consumer reports apparently had 5 cycles written around the control knob: regular, permanent press, delicate, hand wash, soak.  Could it be that the model tested by CR didn't have the newer eco-normal cycle?  Perhaps your sister has the newer version?  How are the cycles listed on your sister's model?  Does her machine actually fill the tub or would it need the adjustment that several kind members have documented on this site?

 

EDIT: After I posted the above reply I then read gusherb's reply which has some good info.

 

[gelaundry4ever]

CR only cares...

CR only cares about energy efficiency! That's why I read real consumer reviews! No wonder why everybody else has thousands of complaints! When I say everybody else, I'm saying everybody else who makes washers and dryers!

 

[frigilux]

 

[washman]

Hi Frig!

 

[henene4]

I guess noise and capacity are due to testing with inconsistent measures. With the extended spin on the '16 models, a 'badly' balanced load will have more impact on noise, and due to the exact same drum and agitator on both, most likely the worse capacity is connected with some bad loading habbit...

 

[imperial70]

consumer reports does not know what they do not know.

 

[kb0nes]

For all their faults CR is by far the best (perhaps only?) source of really unbiased reviews. Sure we can arm-chair quarterback them and pick endless nits of their methods etc. But in the end they actually buy the products they test, they do direct comparisons using established methodology (yea I know we may not agree its right) and report the differences head to head.

To say something as ridiculous as "I read real consumer reviews" is highly telling. While end user reviews are interesting and may show trends, there is ZERO way to determine the percentage of machines that didn't fail and that continue to work fine, means that any conclusions drawn are statistically flawed. Add to the mix the fact that glowing performance reviews of mundane household goods are only written by a tiny percentage of satisfied users, means that all end user reviews WILL be skewed towards problems.

 

[gusherb]

I prefer to just buy several competing items and compare for myself, perhaps share my own reviews when I'm done comparing and have chosen a winner. Sadly this doesn't work for cars or large appliances, but it works for most things. I find consumer reviews to be highly emotionally biased, based on gobbly gook and god knows what else, and often not touching on the right points. Amazon reviews as of late seem to be the worst offender of that.

For example I was researching space heaters, every single model I read reviews on would've led me to believe that if I purchased the item being reviewed that it would burn my house down and kill everyone in it. Not to mention the ignorance 95% of the reviewers displayed, complaining about a certain model of heater not bringing their 500 sqft high ceiling great room from 40° to 78° in 10 minutes. (While claiming that other models do...) for instance.

 

[frigilux]

CR: Also, remember that the difference between any two categories (Good and Fair, for instance) can be as little as 1 point. Don't get riled up over the difference in ratings for the two Speed Queen models. They are probably very close. One model, for instance isn't at the top of "Good" for capacity and the other at the bottom of "Fair." CR gives the most weight not to energy and water efficiency, as some here believe, but to cleaning ability.


I don't have a problem with the way CR tests; that has actually improved since vintage days. My problem with them is the wretched "dot" rating system. GIVE US THE FREAKIN' NUMBER actually scored in each category! I want to know if a product is only a point or two away from "Good," which in CR-speak is actually not that great. Something may be rated "Very Good" but only by the skin of its teeth.

[this post was last edited: 2/1/2016-07:31]

 

[frigidareu]

You might be right about the model number change. Anyway, there are 3 cycles: Normal/Eco, Heavy/Perm Press, and Delicate. Infinite water level. 3 Wash temp selection. A button for an extra rinse. All rinses are cold. And the tub fills all the way to the top. She is very happy with the machine except it stopping when the lid is raised. When I get a chance I'm going to do the clothes pin trick for her. She bought it in Oct of 2015.

 

[gusherb]

You just described the 2015 AWN432.

 

[Brandon]

Absolutely loving my 9 series. Just to address a couple points that you brought up I feel the capacity is fantastic in this SQ Awne9. As a comparison, our last washer the Maytag Neptune while the capacity was same or just a smidge higher took many more loads to complete our laundry than the SQ two loads. I feel confident the SQ can be loaded more and have a more thorough cleaning with clothes than a typical front laoder due to the amount of water that is being used.
Rinse cycle is a very strong point on the SQ which leaves almost no laundry residue behind. I love the smell of good soap just don't want to wear it.

Noise is minimal or no worse than the Neptune we had. I've left the door open and sat in our family room to test and didn't find it intrusive or annoying.

 

[nickatnight]

Plus 1 on the Speed Queen AWNE92. Only thing we don't like is the lack of temperature control on the fill valve; however, there are workarounds for this.

If CR wanted to throw stones at the current SQ line, maybe they should land closer to the dryers??

Nothing worse than over drying your clothes, and SQ may have been a little late to the game in adding moisture sensors. Read to many complaints about their new moisture sensor models.

Have a Whirlpool LGC7858AW0 from '93 that we don't seem to be able to kill. Sensor still works perfectly, so we didn't consider purchasing the matching dryer for the 92.

Nick

 

[Marky_Mark]

Yes those are very good points about CR and Which?  I subscribe to them both, but interpret their findings very carefully as they are testing to a very specific set of criteria.  Definitely a case of YMMV.

 

Nick, of all the many dryers tested by CR, the Speed Queen ADE41F (electric) / ADG41F (gas) is the lowest rated dryer.  But the newer Speed Queen with the electronic moisture sensors does far better in CR's tests.  However I've heard people, like you, mention that they've read reviews suggesting the moisture sensors can be inaccurate.  But I can't actually find those reviews myself.  Does anyone know what the problem is and under what circumstances some people are having issues?  I've heard that some people find the clothes are not dry enough.  Interestingly, the Speed Queen electronic dryness levels I've seen appear to go: damp, less dry, near dry, dry.  I haven't seen settings for extra dry etc.  But using "dry" with the "heavy duty" cycle could equate to the same thing.

[this post was last edited: 2/2/2016-05:29]

 

[jp10558]

My problem with Consumer Reports is that they don't really explain their criteria(when I last had them). And their comparisons may not make any sense. For examples (dated now from maybe 2010 when I last subscribed):

1. They were comparing laptops and their catagories were based on screen size. Ok, not crazy, but also sort of missing a lot of catagorization possibilities. You probably shouldn't compare a netbook and an ultrabook because they have the same size screen. Anyway, they ended up saying that a Macbook by far was the best laptop in the mid size screen category. I won't argue the conclusion, but will point out some flaws in comparison:

* The Macbook recommended was 3x the price of the average of all the other tested laptops.
* The Macbook didn't run the same software as all the other tested laptops.

This comparison pretty much tested 2 entirelly different sets of products that superficially looked the same on the outside and in the loosest sense did the same thing. It's like if they catagorized washing machines soley by capacity, and didn't differentiate FL from TL from Portable. Comparing a $400 portable machine with a $2500 FL because they might both have 3 cu ft capacity might well be missing the point(s).

2. Comparing Subaru Impreza's to many other small sedans.

This one is less egregious, because Subaru themselves are competing here. There did seem to be a major point that was generally missed though in the ratings - an AWD car is fundamentally different from a FWD car in terms of cost, complexity and gas mileage. Pointing out that the Impreza got worse gas mileage was IMO like pointing out that a SUV weighed more - it ought to be obvious. And while the Camry is a perfectly good car, and in this case probably one of the best sedans available, it's not AWD so if you need that... well. The grouping seems a bit suspect.