Customer Service-- "Hall of Fame"

[58limited]

I hate dealing with FEDEX, and I tolerate UPS. I have started using DHL - they take better care of packages and are way cheaper. I sent an auto part to Colo. Springs and UPS wanted $20.00 or so, the box weighed 12 lbs and was 18"X18"X36" in size. DHL charged $6.90. No, I'm not kidding, $6.90 when UPS wanted about $20.00. The quotes were both for ground, not 2 day or any other service.

I'm glad USAA is on the list, I have very few complaints about them and I've been with them since 1997.

I like Southwest Airlines, other than the fact that 737s have small seats. I hear it is a great, fun company to work for, the CEO once road his motorcycle into the elevator and took it to the top floor where he road it to his office.

 

[gyrafoam]

I have used DHL (AIR) for years and they are great!

The few occasional visits I've made to the UPS offices in recent times have been so bad--------- I've just gone right over to Fed-Ex (Ground) and have had great service.

Oh yeah, WN is the airline version of Trailways bus. For fares that cheap I would not look for or expect good service----so it says a lot that they made the list.
However, I'll stick with YX thank you.

 

[dalangdon]

Kelly, The Bon is a great example of Macy's actually having a positive influence on a company. Before they became a part of Federated, they were kind of sad and gross: The downtown Bon Marche, which is a gorgeous store btw, was dirty and run-down with low-end merchandise (although their restaurants were really good)

Federated cleaned up the stores and bought in some better quality stuff, although they did close the restaurants :-( . But I still haven't gotten used to the name change. Bon Marche sounded classy. Macy's is blah.

Gene, Nordstrom got that weird merchandising idea from Bloomingdales, and I wish they'd knock it off. They have gotten better in recent years, however.

For pure class and service in Seattle, you couldn't beat the late, great Frederick & Nelson. Nordstrom learned everything they know from them (and then moved into their beautiful store and removed any vestige of charm) Too bad it was a victim of 1980's corporate greed.