whirlcool
Well-known member
Another thing I noticed is that if you have Dish Network and want a HD signal, you'll have a dish farm on your roof, multiple dishes whereas with DirecTV you still only need one dish.
Before I got DirecTV I had heard that they had customer service problems, but several years ago they worked on this and resolved most of the problems.
I think most of it boils down to your local installation personel, if you have contractors you may or may not get good service, but if you have actual employees of the service, you won't have any problems at all. I know DirecTV followed up with a phone survey the day after we had their service installed. They asked questions like was the appointment on time? Were you happy with the installer? Was he polite and did he offer to give you instructions on how to use the system?
So it looks like they are making an effort.
Before I got DirecTV I had heard that they had customer service problems, but several years ago they worked on this and resolved most of the problems.
I think most of it boils down to your local installation personel, if you have contractors you may or may not get good service, but if you have actual employees of the service, you won't have any problems at all. I know DirecTV followed up with a phone survey the day after we had their service installed. They asked questions like was the appointment on time? Were you happy with the installer? Was he polite and did he offer to give you instructions on how to use the system?
So it looks like they are making an effort.