Don't Do LG Topload Washer Recall Unless You Want Wet Clothes

[powrbruh]

I had the LG topload washer recall done a few weeks ago and now my washer does not spin at 1100rpms. When I select the Extra High spin speed it spins a little faster than a gentle spin speed. Clothes are very heavy with water due to slow spin speed. Unacceptable especially after spinning for 20 minutes.

I was told by Brandon (customer service supervisor) that this normal because the new control board software does not allow the washer to spin at such high speeds due to recent explosions, and he was "sorry" because there is nothing he could do. I stated to him that this is not the consumers' fault. I purchased this washer because it is an H.E. washer. It is supposed to save water and energy. My clothes take over an hour to dry now because of all this damn water not spun out of them.

I spoke to someone in another department and he is sending an in-house specialist on Monday to inspect my washer. LG was courteous enough to give me an extended warranty for this problem only. My washer was working fine until this recall work was done.

 

[rinso]

Yet another recall band-aid fix, rather than solving the real problem.

 

[strongenough78]

Return it and get something else.

 

[georgect]

Like I said on the other forum

This just makes me hate LG more and more when I read something like this.

Like rinso said, instead of getting to the REAL issue (off balance sensors) they slapped a ban-aid on it slowing the spin speed down to something ridiculous.

Yeah, no more exploding washers but now the thing doesn't spin the clothes fast enough to wring the water out.

Bad LG...Bad!

 

[powrbruh]

I Do Want To Return Them

I really do. I've had them for over two years. Washer was working fine until this recall work was done. And for LG to tell me that it is now supposed to do this. It's not my fault the machines were not manufactured to handle high spin speeds. It is advertised to do 1100rpms and that is what it should do.

I will NEVER EVER EVER buy LG products again. NEVER!!!!

 

[dj-gabriele]

Under Italian law that'd be breach of contract because the product isn't anymore the same as you bought it and regardless of the date of purchase you should be entitled of a swap or refund, isn't there any local law you can apply?!

LG has always been crap, but never thought to this extent...

 

[powrbruh]

I will check to see if there are some consumer laws that will help me with this situation. This is utterly ridiculous.

 

[DirectDriveDave]

What kind of nonsense is that??

SO glad I don't have one of these.....So I guess the suspension is just as bad as before, then!

 

[mrb627]

RPM Meter

Maybe you should get an rpm meter and check it.

Malcolm

 

[pulltostart]

Seems to me that if the manufacturer offered that product with certain performance characteristics, and those (especially one) of those characteristics was the reason you purchased the product, then the manufacturer deliberately removed the appliance's ability to perform as previously advertised AND offered - there are your grounds for return/exchange/refund or whatever recourse you want to pursue.  The change in the behavior and performance of the appliance had nothing to to with either your use or abuse - the manufacturer pursued this on their own.  And they can't claim that prior to the recall work the appliance did not perform as advertised, because you know, and can testify to the fact, that it did.

 

Face it - LG took away your 'happy place' and they (not you) should be held accountable.

 

lawrence

 

[powrbruh]

Received A Letter From LG

I just received a letter from LG informing that I should not wash certain items in my LG topload washer (i.e. mattress pads, mattress covers, rain gear, camping gear, etc). What the hell! LG manufacturers inferior topload washers and the consumers has to pay the price. Shaking my head.

 

[dj-gabriele]

Seek the help of a consumer association and ask for a total refound or a new machine from a different manufacturer! (And possibly an American or European one and not crappy Korean stuff...)

 

[tolivac]

Trade,sell,refund the LG's toward VINTAGE machines from a swap shop!Then you are more free to wash what you want.

 

[cuffs054]

Ya know, this is getting to be the "norm". Cadillac recalled my SRX to fix a timing chain "issue". The fix was to "de-tune" the very friggin' engine that they touted to sell the damn car. So I ended up with a much less fun to drive car.

 

[logixx]

That's why you can find people posting 2+ hours videos of the LG on YouTube...

Wes Broadway

Share your videos with friends, family, and the world

www.youtube.com

 

[ptcruiser51]

GE Profile

Brought a machine to our floor a couple months ago. It's just a rebadged LG TL. There's a warning inside the lid that tells you not to put in sleeping bags, sneakers and the like. Then what is the "bulky" cycle for? Crinolines?

 

[mrb627]

Ge Harmony

I had one of the versions of the GE HARMONY. It had a sneakers cycle that worked quite well.

Malcolm

 

[logixx]

"I should not wash certain items"

"Certain Items" are mainly water-proof and water-resistant items. I guess these items can hold water and release it suddenly during the high-speed spin cycle.

LG-Kenmore Top Load Recall

The US Consumer Product Safety Commission - Recent Recalls and Product Safety News - LG Recalls Top-Loading Washing Machines Due to Risk of Injury: ////// FOR IMMEDIATE RELEASE December 18, 2012 Release #13-073 LG Recall Hotline: (855) 400-4639 Sears Recall Hotline: (888) 812-2935 CPSC Recall...

ths.gardenweb.com

 

[DADoES]

 
^^ There is that.