Food Service Industry Stories

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The stories I could tell....

And, Toggle, it is said to NEVER patronize the Waldbaum's deli counter in Whitestone....

I'm just joking, of course.

Although, many a truth has been spoken in jest.

Just not enough truth so that one could be sued for it, LOL!
 
eh, you have to eat a peck of dirty before you die.

OMG I grew up there, and my sister still lives and shops in that store............

I persoanlly dont worry too much. I have had much dirtier things in my mouth. I managed to live.
 
Pay 15% even for lousy service/attitude and 20%-25%+ for good or better service.

IMHO, if you can't afford to pay the server who brings your food, you really have no business being in that restaurant in the first place....and bear in mind, the server you diss today could suddenly materialize in your FAVORITE restaurant tomorrow!

Besides, it's just the right thing to do.
 
I don't know, Chad....

The truth is, every restaurant gets insane people in now and then, whether it be "front of the house" or "back of the house"...or even at table.

Cause, or symptom? Who knows....

I love food and I love to eat...Lord Knows, they've got me over the falls in a barrel!
 
thanks Gary, good link! Reminds me of a cool book titled "waiting". true story of a woman who worked many years in various restaurants.

i have many peeves myself, having worked as a hotel bellhop for seven years. one concerns the OTHER marriott hotel across the street. here in san antonio, there are TWO full-service marriott hotels directly across the street from one another. MANY people often show up at the wrong one, so we make it standard practice to ask folks arriving if they have any doubts. oh the responses! of course, nobody knows the address of where theyre headed! and then you get those that act as if you insulted their intelligence. just today i had a guy give me a dirty look and say something like "of course im staying here!". guess who had the last laugh when he had to hop back in his car and go across the street!
 
God bless the restaurant workers of the world!! I can't imagine a more physically and mentally draining job.

It's all about respect. For some reason, there are those that walk into an establishment and feel that a waiter/waitress is a synonym for slave labour. It makes my skin crawl when I see folks bombard their server with "special requests". Hey, if you're that picky, allergic, etc., stay home and prepare your own meal. There's no need to become a Hollywood diva when you walk in the door (no red M&M's please)!

On the other hand, slow service and botched up orders can be irritating. You have to determine if that is your server's fault or the kitchen's ineptness. It is possible to be pleasant when inquiring about your meal. Acting like a jackass never got your food out any faster. In fact, you may get a little something on your plate that you didn't expect. ;-)
 
Ture!!!

Never piss off your wait staff...I've slung hash full and part time for years...OMG is an understatement of the stories I could tell. One of my favorties happened about 3 years ago. A group form "a church" booked the banquet room for a dinner...their server was and very nice young man, would do anything to serve his table, very accurate and knowledgable of wines and menu items... howver he was a little femish...well...a lot...one of the members of the party left the banquet room and proceeded to tell the hostes they did'nt want a homo serving them. Needless to say we were all in shock that someone would have the balls to say something like that. We had to reassign waitstaff.. Well to say the least by the time those nice church folks left they had ingested everything form urine brushed on their steaks, spit in their salads, Mureen eye drops in their water and the bottoms of their dinner rolls wiped across the toliet seat...and we watched as they ate like hoggs at a troth. I was 42 when this happened and probably should have been the mature one and said something..however..I was tending bar that shift and was'nt "on the floor".The young server that had judgment passed on him was really hurt...in tears..and mind you this group of good church folks assumed he was gay just by his actions..it was'nt like he entered the banquet room and announced "Hi I'm David..your homosexual server". So when you hear the statement.."dont piss off your server"..take it to heart. I was surprised the corporate office did'nt call several days latter.
 
Motto

Always be nice to the cook, he's the last one who's alone with your food, was the the mantra I grew up with. I consoled myself by saying, "If there's re-incarnation I get to come back as the public."
I wanted to open a restaurant and staff it with people who were 55 and older. I would call it. Sit Down, Shut UP and Eat. I'd turn the staff loose and tell them it was their chance to get even.
In my experience teachers and christians were the rudest and most selfish. The only thing worse is a dinner for staff from a Christian School!
Kelly
 
Something that may be unique to certain stores in certain parts of Florida is the staffing of fast food outlets (I refuse to call them restaurants) by retirees. Those places provide the best service of any place in the chain. Everyone is working. There is no talking about personal matters at the french fry station. It is not beneath the employees to keep the place clean. Further more, they do not have to be told to clean; they see what needs to be done and do it. They know how to handle money and make change. They speak so that they can be understood and they listen so that the customer does not have to repeat everything and the order is correct when it is served. The Colonnade in Atlanta and, the last time I was there, Mary Mac's Tea Room employeed serving staff that were mature women and service was always great.

But Kelly, if they did not throw attitude, how would you know that they were so much better than you because of their religion or education; certainly not by treating you with kindness and respect and valuing your skills like they do their own?! It's nice to be important, but it's more important to be nice.

Absolutely nobody had any choice over the conditions into which they were born. If you scorn the less fortunate, remember that the poor pathetic person could be you and you them and if karma has anything to do with it, it could turn out that way.
 
My family owned a restaurant in a small town. I of course cooked and waited tables through high school and university. My father warned me that people were at their worst when they were hungry. He could not have been more on the mark.

By far the most difficult people to please for me were the WW2 so-called "great" generation. The women were the bitchiest and the men just plain abusive and obnoxious. They didn't just demand good service, the demanded total subserviency. I had one lady yell at me for not placing the teaspoon and tablespoon in the right places, respectively. I got them mixed up. She picked up the tablespoon, shook it at me, and said "I don't want a tablespoon to stir my coffee!" Then she took a big drag off her cigarette. I was terrified! Then only thing I could say was, "I'm sorry, mom. I'll try to watch that."
 
Washerboy, it is incomprehensible to me that the manager of that establishment did not ask that party to leave immediately. That is the most disgusting thing I have ever heard. Whatever they got, they deserved. Be the mature one and say something my *ss. I'd have said something, all right.
 
Having put in many hours in catering and restaurant kitchens, I've also become one who eats in restaurants only when necessary.

I was on constant watch for several 'big-ticket' no-no's in the restaurant, several of which revolved around the salad bar. It drove me crazy to make a new batch of pasta salad or cole slaw, etc., only to watch someone dump the remains of the previous pasta salad into the new batch. "Do you want people to wind up eating 5-day old pasta salad?!" I once caught a kitchen assistant trying to reuse the previous day's breading for the fish fillets. You'd think common sense would stop a person from doing such things, but no.

We did our best to keep raw foods and prepared foods in totally separate refrigerators, but sometimes that wasn't feasible. It would make me crazy when one of the kitchen assistants would put a pan of raw food on a shelf above prepared food, risking contamination if something dripped.
 
Here in AU, at least in my state, to work in food service you need to do a certified training course called "hygiene for food handlers". Food handling on the whole is very good now, I rarely see things I used to see regularly 15 years ago such as topping up containers, sharing tongs and so on. Salad bars, smorgasbords and other self-serves are places I still avoid. We call self-serve salad bars "salmonella bars". The last few years they have been required to fit "sneeeze shields" (angled glass partitions so you have to reach in behind the glass to reach the food), change tongs and servers frequently, check and record hot and refrigerated food temperatures regularly but still customers do some disgusting things, such as taste food and put it back if they don't like it.

I have more to add to this thread but I had a huge day at work today and expect another tomorrow (Australia Day long weekend = busy time for food service workers)so I had better take my tired carcase up to bed.

chris.
 

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