It Is Worth Nothing Article In Linked OP
Most certianly refers to "commercial" establishments being restaurants,B&B's, small hotels, health clubs and so forth, and not the fluff and fold one normally sees in laundromats.
Large laundries that do commercial work either on their own or by the chemcial rep often have set programs on the washers for various cycles.
Mops, towels/robes *terrycloth*, blankets (cotton or wool), bed linen (white/colourfast), bed linen (coloured), table linen (same), no-iron (bed/table linen and shirts), and so it goes.
In the old days this would have been programmed manually in various ways, and or someone would simply have to monitor the machine to control the cycles. Today of course with injected chemcial feeds and microprocessor computers it's all set it and forget it.