Ford Refund Surprise

[DADoES]

 
Received a $775 "goodwill" refund from Ford on my 2014 Fusion Hybrid.  The model was retested for EPA MPG rating and reduced from 47 to 42 (which I already was aware of that, and 42 MPG combined is more on-target with what I'm getting).  Can't complain!

 

[frigilux]

Good for Ford..and you!

CR complained loudly about Ford's inflated hybrid MPG numbers, due in part to a couple of loopholes the manufacturer took advantage of. They also claimed the MPG testing methodology did not reflect real-world driving.

If Ford would fix the problems with their automated manual transmission on the Focus, I'd buy one in a heartbeat. If The Mighty Geo (a rebadged 1994 Toyota Corolla) gives out before that happens (261,000 miles and counting) I'll opt for a Corolla.

I drove a Fusion rental on a 600 mile trek back in October and was impressed with it. Unfortunately, I'm only interested in purchasing a compact car, not a mid-size.

 

[goatfarmer]

I wish I had the same luck with Ford!

 

July 1, my 2011 F150 was damaged by a falling tree. Destroyed the bed, and caused some other damage. Body shop ordered parts from Ford about 3 days later.

 

It's now August 8, and we're still waiting on Ford to ship the bed!! All I get from Customer Service is "it's in transit", which means it's travelling from the supplier, to the Ford parts depot, so it can ship to the dealer, and then to the bodyshop. They can't say when it will be here. I was told last week it was scheduled to arrive at the dealer this week. Didn't happen, I called CS, and I get "it's in transit, I'll call you when we have more information."

I've been a Ford truck owner for over 25 years, but this may make me decide different next time.

 

Glad you had a positive experience!

 

[danemodsandy]

I Second Kenny:

After my experience with a new Taurus some years ago, I'm not buying new Ford products any more. Due to a design defect that Ford itself said there was no fix for, the car went to the junkyard with 66,000 immaculately maintained miles on it.

No fix, no compensation, no "We're sorry."

I'm glad you got treated better, DADoES. Maybe Ford has begun to understand the cost of disgruntled customers.

 

[a440]

How Awesome!
Did you complain to Ford, or are they just giving the refund to everyone that owns one?

 

[DADoES]

 
I did not solicit the refund.  Expecting a package from UPS.  The driver had come around to the back so didn't see his truck, didn't know it was FedEx until I looked at the envelope.  First thought:  "What's FORD sending via FedEx?  A recall??"  The check was a huge surprise.

 

[a440]

So Awesome Glen!

 

[DADoES]

 
Accumulated average MPG reported by the onboard computer is 38.8.  It has gone up a couple tenths in the last few weeks.

Trip home from work this morn (3.3 miles distance) reported 64.1 MPG.  1.8 miles of it being EV.

 

[DADoES]

 
Fill-up this morn calculated at 43.905 MPG.  I did not top-off the tank beyond the initial auto shutoff.

 

[hydralique]

Glad to hear this is working out for you. That's impressive mileage, especially if it includes much city driving with the a/c on. Ford has been putting lots of effort into making good products these days and it seems to be paying off.

 

[goatfarmer]

Hmmmm....my wife just got a notice on possible transmission problems with her 2013 Focus.

 

[gusherb]

That is astonishing that Ford sent you a check!

We had a 2010 Fusion that was unfortunately plagued by the notorious 6F35 transmission, was in the shop 6 times, rebuilt two times and Ford refused to replace the transmission the third time. By the second year it would start stalling often, and the A/C crapped out just as we had a record breaking summer.

The issues with the car wasn't even the main problem, it was getting Ford to do anything about it! It's unbelievable what lengths they'll go through just to say "unable to replicate issue". The engine could fall out and they'd say that was perfectly normal behavior.

Our driveway is now full of German and Japanese cars...

 

[goatfarmer]

After waiting 7 weeks for Ford to ship a bed for my 2011 F 150, a bed arrived at the body shop Thursday.

 

It was damaged.....