Ideas why Miele W1 might be tripping waterproof error?

[sgt10]

Little Giant may be part of Miele Commercial but....

Even though it’s called a “sluice” cycle it wouldn’t approach what you are describing. The Little Giant seems more like a well-built (and admittedly very expensive) residential machine. I wonder what percentage of the Little Giants are truly installed in commercial applications. I suppose then, too, there is a difference between “commercial laundry” and “used in a commercial application” (eg. washing hand towels in a beauty salon).

 

[logixx]

What percentage?

At least here, LiGis are typically installed at the laundromat.

 

[launderess]

Am going out on a limb to say

Miele Little Giant's are in On Premise Laundry (OPL) category. That is a tier or two above residential, but an entry or lower tier commercial washer or dryer.

Capacity a bit larger (10kg),tad more robust construction and so forth; but key thing is to do lots of washing day in and out rather quickly. Nearly twice or more heating power of domestic washing machines (for most part) means Miele LGs can reach target temps faster, and thus get on with things.



Robust parts and design give washer or dryer with ability to have duty cycles measured in vastly higher multiples per day than compared to domestic units on weekly basis.

Case in point someone who joined several months ago whose laundry usage knackered a new Miele domestic washer in a very short period of time. IIRC they went with a Little Giant or were leaning in that direction.

Closest domestic equivalent likely would be Speed Queen front loaders, those machines have never varied much from Alliance's offerings for OPL market.

All this being said, Miele has long been a player in Waschsalon market. You can find their units in laundromats all over Germany, Austria and other parts of Europe.

https://www.google.com/search?q=+Mi...-img.......0j0i67.ytVIMUAqCUk&ei=4dv9XbSdBMzE

 

[launderess]

Just as with USA

There are schemes to get people going with a Miele stocked laundromat.

https://www.bloomestlaundry.at/entdecken-sie-bloomest/bloomest-miele/

 

[iej]

How is Miele USA service this bad?

I've a good few Miele appliances here in Ireland and their service is generally phenomenally good. That's sort of the main reason I bought their appliances in the first place.

When I have had a fault they're prompt about call outs. It's always a Miele technician with the right equipment. They follow up extremely well and get parts within a couple of days. Couldn't be more professional and organised if they tried and they'll often go way out of their way with older appliances too in terms of finding parts and supporting them.

It seems their US division is quite different to the experience over here.

I also note from some media coverage in Germany that they're about to reorganise how the US division reports to the German HQ. Seems there's some new direct reporting to the board coming in so, maybe things will change.

 

[sgt10]

The end of my leaking W1 => Little Giant replacement saga

I wrote to Miele Quality Control. I outlined all the difficulties with the install process and requested a significant discount on the Little Giant trade out/“upgrade” . They agreed to my request and it certainly helped reduce (but not eliminate) my frustration with their service and installation network.

Interesting that their service is so good in some other countries that it is actually a selling point. What a contrast to the situation here in the United States.

As a ironic coda to the entire situation, one of the reasons I changed to the Little Giant was my belief that these semi commercial machines were constructed more robustly. I had based that belief on prior experience with a Little Giant that had been trouble free for years (used at a vacation home). Well, this past weekend I used that older “trouble free” Little Giant and I ended up with 1/2 inch of water in the galvanized pan it rested in. The thing leaked like crazy. It’s the Merry Go Round of Miele pain coming back for me. And this time, I will have little recourse because the machine is older and long out of warranty.