An idea...
I've had a lot of problems on my own stuff (kds-17a) with the OEM support arms (bronze support piece that the hydrosweep rests on vs. plastic on the new designs.) what I found was, there are at least 2 designs of the support arm. One has the center peg closed over underneath (cast in presumably Bakelite or equivalent) and the other one was wide open. All this visible if you take the support off, flip it upside down and look underneath. Mine was open, and pump pressure with hot water over 30+ years loosened it up to the point it could float when running, going up about 1/4" under pressure. This jammed the hydrosweep up too high, creating too much tension for it to rotate freely under full water pressure. I found that by pulling up gently on the arm, stopping a cycle during washing, and attempting to move it. Not having any replacement support arms, I repaired and slightly modified the original. After at least 10 full cycles, so far so good! Water level is another biggie. However, this is only my .02 and Dr. Steve T. Is the KA authority. It's frustrating when the it'll-clean-everything machine doesn't quite do that. Good luck, hope you find the answers you need!
-Chris