LG Nighmare continues

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Bandwidth Please~

Ok...time to let this thread die. Robert asked us all if we can help out with bandwidth. We need to all participate in order to make this work.
Have a great day! =)
 
Hey Peter - Here's my two cents worth!

If you want to get these jerks where it hurts, generate a little negative publicity.

Go on epinions and give 'em hell about LG's lack of customer service, blog on THS, e-mail Consumer Reports, write the store where you purchased the set and tell them you will go out of your way to let everyone know NOT to buy ANY LG products!

Do you have a consumer advocate on your local television stations? Contact them and tell them about your difficulties. I know our local advocate just salivates at these types of stories. Are you familiar with Tom Martino, a nationally syndicated consumer advocate? Contact his office. He would relish the opportunity to "sock it to" LG. He hates bad customer service, dishonesty, and ripoffs!!

Good luck Peter! Don't get mad; get even!! Bad publicity is the deathknell of these mega corporations. Remember, they like to answer to the shareholders, not the consumers!!
 
two cents

Thank you Venus
I am actually checking into some of these options. I did send this information to consumer reports a few weeks back heard nothing. I am thinking of going to eopenions but when I do a rating it will be a hard one due to the fact the products LG produces are of High quality but the service is below poor. So how do you rate that. Also this is a part time job I do not have the time to put so much time in even though I plan on persuing until I get some type of public acknowledgement and people become very aware before they purchase from LG
I hope you and Austin and family are doing well
Happy New Year
Peter
 
Bandwidth/LG Tromm~

How was the bandwidth problem resolved? I was under the impression threads with pictures and threads with many replies were of the utmost concern.
Sorry if I didn't have my facts correct.

Also, I own an LG Tromm FL washer and dryer. I have to say this is the best W/D I have ever used. Friends of ours have had their LG serviced and had no problems. Maybe in your area service is an issue?
 
LG Tromm

Hi Shane,
I perfectly respect the fact you own a LG and I am eager to hear about your positive experiences. Believe me I would highly rate my combo if I didn't have these service issues. And the fact that I do have below poor service is a very big factor. Believe me the past 3 1/2 months have been hell and this is like a part time job for me. A person can only take so much and I finally had it even before the last time the problem reoccured. Just last year I had it repaired twice. This year twice all 4 times for the same thing and dealing with 3 different service companies. Plus the fact this last time when the boot was replaced I had to tell the service guy that someone from California had spoke to a repair service and suggested to put a washer behind the door latch to keep it completly sealed and not leak. Would all these service people don't you think someone should have known to do this. And I still don't feel comfortable. Now can you or anyone else honestly tell me you would recommend this product if you went through this and all of the above. I am generally a person that will let something go but in this case I will persue to the end. Plus I have read nightmare stories about LG service in other forums. I am not the only one. But in spite of my feelings I am happy for you that you have had positive feedback dealing with LG. I wouldn't wish my experiences on anyone.
Best Wishes
Peter
 
Peter~

I can totally sympathize with your predicament. Since my FL-W/D is brand new, I haven't yet called on service for any issues. I hope after what I have read on this thread, I won't ever have to. I was basically commenting on feedback from friends who have dealt with LG Tromm. I can honestly say given what you have been through,I would be going the same route. Don't give up..if I can help in any way, let me know.
I have a cousin who works at NBC 4 in NYC,maybe he could help with getting this story aired locally in NYC.

Good Luck..
Shane
 
WHO’S THE BAD GUY? LG OR GE WARRANTY SERVICE?!

Peteski50 wrote, “He again explained he is trying to get in touch with LG but it is really the warrenty GE service that is responsible.”

Peter shouldn’t you really be mad at the GE Warranty Service? I’m sorry that all of this happened to you, and you yourself wrote, “When I do a rating it will be a hard one due to the fact the products LG produces are of High quality but the service is below poor.” Isn’t it GE Warranty Service that is poor?

Like Shane, I own an LG TROMM Steam washer and dryer and I love them. It seems like they thought of everything when they build the washer. The pump even cycles on and off during the first drain to prevent suds lock. I love my LG dishwasher as well.

There are 3 service providers in Austin and I’ve used 2 of them. One is excellent; one is Outstanding and the other I haven’t used. Maybe it does depend on your area? Or maybe GE Warranty Service sucks.

Peter, after reading this “never ending thread” you’ve convinced me of the following:

1. I’ll never use GE Warranty Service.
2. I’ll continue to buy the high quality LG products that everyone loves.

Again, I’m sorry that this happened to you and I hope it has a happy ending. I’m sure you’ll keep us posted.
 
Washoholic~

Hey Jeff!

Glad to hear you are loving your LG Tromm as much as I do!..I haven't used LCB for my whites since i bought the pair. I use Tide w/bleach powder..(non HE) for the whites and linens and Gain Original Scent HE liquid for colors. Do you use HE detergent in your regular cycles?

Have fun washin!
~Shane
 
NBC4

Hey Oxy!

Asa Aarons is not my cousin.My cousin is Chris and he is a meteorologist.

Sorry for the confusion!

=)
 
Shane....No, I know!!

I just figured mentioning that segment would catch peteski's eye...Aarons is associated with Consumer Reports around here!

I wonder, how many complaints about products and services must that guy's assistants have to read every week??
 
Shane....No, I know!!

I just figured mentioning that segment would catch peteski's eye...Aarons is associated with Consumer Reports around here!

I wonder, how many complaints about products and services must that guy's assistants have to read every week??
 
Asa Aarons& Oxydol~

Scott-
lets hope he still has a job considering all the budget cuts and layoffs going on at NBC Universal. I wouldn't want to be his assistant!

Also, how bummed was I to not find Oxydol powder in not one store in the NYC and Long Island area during my recent visit back home. The boneheads at Redox, Oxydol's parent company, told me it was widely available in the NYC metro area. went to Stop & Shop, Waldbaums, Key Food, Pathmark,Shop Rite looking for it..Nothing!
 
AWESOME LG TROMM!

Shane,

I don’t use bleach either, just the SANITARY Cycle. I use Tide w/ bleach power (Non-HE) for just about everything except things with oily stains. Then I use liquid Tide HE. Sometimes I use Gain Original Scent powder (Non-HE) just for the smell.

I just started using the BABY WEAR Cycle w/ X-Rinse and Water Plus. It uses an hour and 10 minutes of gentle tumbling in the wash w/ a normal water level, spins between rinses and uses the highest water level for all four rinses. Extra Hot/Cold heats the wash water to 158F and Hot/Cold heats the wash to 113F which is safe for just about everything and great at getting out stains. The gentler tumbling allows for the use of little extra detergent (Even non-HE) without over sudsing.

Peter, never give up and keep fighting the bad guy (GE Warranty).

Jeff
 
Washoholic~

Hey Jeff!
so it is safe then to use non HE powder in my LG Tromm Fl'er?..I use about 1/4 cup of TWB powder and it doesn't seem to suds all that much. is your stainless steel?. which model did you get? I highly recommend the Gain HE liquid, original scent..give it a try.
I use the Water plus cycle too..it doesn't seem to use more water than the other cycles...maybe its just me.The Permanent Press cycle does seem to use more water than the others I have noticed.

=)
~Shane
 
TROMM

It doesn’t seem to be a problem using non-HE detergent in the TROMM as long as you use less. Mine’s a WM2688HNM in blue and yes, it’s stainless.

Water Plus works in any cycle and adds about 2 or 3 gallons When you press and hold the WASH/RINSE and SOIL LEVEL buttons down at the same time during a cycle, it will display the water lever which is the 4th number in the second Colum (60 is empty and 24 is the highest water level). Shane, you’re right, the PERM PRESS is the most noticeable water level increase (Also, BULKY/LARGE and the rinses on BABY WEAR).

Every rinse also has a higher water level than the wash.

Jeff
 
FTC

Today I spoke to the FTC Federal Trade Commission and they stated that not to much could be done about my situation alone. They would need to have several complaints before they would look into these issues. The only thing I could encourage is if others have had problems with LG to call the FTC at
877-382-4357 and file a complaint and if a lot of complaints add up they may check into it.

Also yesterday my local consumer protection contacted me and said they tried to get my warranty updated from GE services but they were unable to do so. They also told the consumer rep that they would fulfill my warranty but will no longer be picking up newer LG contracts.
I will keep trying but not to much more can be done.

Peter
 
Don't know if it's good news or bad, but if you check around the forums and talk to dealers about LG (which I have been), word has hit the street.

Just as you've asserted....excellent quality and design, atrocious after-care and excessive wait times for parts. In addition, apparently techs aren't getting paid....

In your case, I believe your diligence will eventually pay off.
 
Added Information!

The consumer protection from New York State sent me forms to fill out the other day. I spent 2 hours filling out forms and documentation and sent it all out on 1/20/07. Again I don't know where it's going to go. I had already sent all the information to the local consumer protection in White Plains New York. Per their recommendation I esclated to New York State consumer protection.
The other day I did 2 loads of laundry. In the 2nd rinse a few drops of water dribbled out of the bottom of the door. The 3rd rinse was no problem. I ran the machine through a short rinse and spin without clothes after that and their was no leak. I will be washing in a few more days and see what happens. I cannot call for the repair unless I see it leaking steady. I don't mean to be fanatic but I can't have this machine leaking at all. I live upstairs in a coop and could get sued. Plus this should not be happening it's 2 1/2 years old and don't get much use.
This has been so mentally aggravating and draining that I am now considering just purging the machine and taking a lose if necessary. I will have to wait awhile to see what will happen next but I cannot take much more of this stress. And the biggest issue is I don't have the time to baby sit a washing machine. Thank you all for your support.
Peter
 
Call the FTC at 877-382-4357 and file a complaint.......

Hello Peter (and all others),

I just found this thread and have spend the last hour+ reading it. WOW… what a horror story!! That is enough to break even the most calm, positive person, I'm sorry to hear about all your difficulties!

If I may offer my 2 or 3 cents worth..... if you have been to or found other forums like this, SPREAD THE WORD! Give a brief chronological listing of the problems, repairs, contacting LG, GE warranty, consumer groups, etc and list the FTC phone number and suggest to others they lodge their complaints too! As the FTC contact told you, they need more people to complain about the problem!

On another note, here's a suggestion for you:
I know you don't have the interest or the time to "baby-sit" your washer, or I if you even want to go to this trouble, but…. When new homes are built (here in CA anyway) and the laundry is upstairs, they place a "plastic drip pan" where the washer will go. This "drip pan" is large enough for the machine to sit in, is maybe 2 inches tall and is usually connected to a small (1") drain tube.
OK, here's the suggestion: purchase one of those "drip pans" and install it under your washer (with the drain tube plugged, unless you can rig it somehow). You are probably way ahead of me but, this way IF (god forbid) your washer leaks again, the drip pan will catch it and save you from a lawsuit. Call it cheap insurance!

I just did a quick Google search and found this on eBay (the link below).

I hope this suggestion will give you peace of mind when you wash!!

Good luck!!!
Kevin

http://cgi.ebay.com/WASHING-WASHER-...-PAN-TRAY_W0QQitemZ170071363075QQcmdZViewItem
 
LG

Hi Kevin
I did actually file a complaint with the FTC and they stated they need more complainers. I do encourage people to contact them with these problems.
As for the drip pan I have no way to drain it and I cannot put a drain in the floor.
Believe me I am doing everything I can to make LG look bad. Right now I havent had the problem except it did leak slightly about 2 weeks ago. Since than nothing. I need it to leak more consistantly for me to call the repair.
I am still awaiting for the New York State consumer protection to contact me.
Thanks again
Peter
 
Letter Recieved!

Today I received a letter back from the New York State consumer Protection stating they recieved my complaint and gave me a file # 20070117-123001-ML. They gave me no further information. So this is basically a acknowledgement that information was recieved. (Everything is such a long process)
Peter
 
Hey Peter!

If you really think the LG is going to have a major leak (before you get the consumer issue resolved), purchase one of those drip pans. Since you have no place to drain any excess water, just invest in a small shop vac to pick up the spills. They're great for dry use (cars, baseboards, etc.) too, so you wouldn't be wasting your money.

Now you've gone from an unresponsive corporation to government bureaucracy. OY!

Good luck -you're gonna need it!
 
Bureaucracy

Hi Venus,
Thats what it is all about big time bureaucracy. The next step is it going out the door. I don't have the time for all this nonsense. I hope you are doing well.
Best Wishes
Peter
 

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