LG Nighmare continues

[oxydolfan1]

Well, if you post a review on epinions, you can use the post as supporting documentation for any future moves you might plan to make, as well as any replies the post will get, which might help to reinforce that it's not just an isolated situation.

Keep a file (the best kind is the letter-sized folders that open down the middle, that you attach documentation to at the top via two-hole punch or whatever). Keep prints of everything, including your emails, and top one side with printed sales slips, receipts, photos, even a piece of plastic from shipped parts, etc. to indicate this has been an ongoing aggravation. You reinforce your position when you open up an organized set of backup and show you're prepared to go the distance (even if you're really not).

It's also less oppressive to deal with when you keep everything in one place and can "turn off" the whole headache when you need to by slamming the folder shut!

Your best advocate is you. Bear in mind that it may take months for you to get responses to your inquiries.

Good luck...please try not to let it all get you down!

 

[oxydolfan1]

Also....(in New York) Asa Aarons on Channel 4 WNBC news is doing a segment in a few minutes regarding extended warranties on appliances...perhaps you could contact him regarding a follow-up?

 

[westyslantfront]

Hi Peter. Did you send a letter to LG customer service? Many times these days, customer service and satisfaction is not important as it used to be.

Ross

 

[westyslantfront]

Hi Pete. Perhaps it is time for a direct drive Whirlpool/Kenmore.

Ross

 

[peteski50]

LG

Hi Ross,
Yes I sent a letter to LG customer service it is all above what I sent to the consumer affairs that they never responded back and what I sent to LG customer service. I got nowhere. As for getting a direct drive I do not want a TL and my washer is in a closet without a vent it's a regular 110 volt hookup. Thats why a combo works for me. If I do have to purge the machine I will probably get a Frigmore and live without a dryer. Keep your fingers crossed that I don't have any more problems.
Thanks
Peter

 

[westyslantfront]

Hi Pete. I have heard good things about fridgemores. And that you can also regulate the water level in fridgemores.
Good luck...Ross

 

[toggleswitch]

Perhaps a gas dryer, vented, where you had your smaller combo in the kitchen?

a Frid-Ge-More front-control undercounter machine may work.

Just a thought.

 

[peteski50]

Yes the Nightmare continues

Well folks it is leaking again. I must have only did eight or so loads since it was fixed October 19th. I just called for the service person that fixed it and the assistant said he will have to get back to me after the holiday. I called LG and guess what they put me on hold for about 10 minutes and the guy came back on and said this unit is out of Warranty and their was nothing that could be done for me. I explained that I have a extended Warranty but it didn't matter. (some help)
I called the GE extended warranty service and was only able to register the call. I am at my wits end. I just don't know what to do next?
Happy Thanksgiving Everyone.
Peter

 

[launderess]

At this point you'd be better off with a Hoover Twintub!

Pete am sorry you are going through this, guess one understands why people go "postal" over certian things.

Here is an idea. Contact one of the New York local news programs that have consumer help segments like "7 On Your Side", or "Help Me Howard", or "Asa Aarons" and tell them your story. Many times once the media does a story, complete with trying to get the company's side of things (on the record and of course in the news), the later changes their tune.

L,

 

[peteski50]

LG

Hi L,
At this point I dont know what to do. I called the service who fixed it last month and they will get back to me. But yes I want to make a real big deal out of this. If someone has a number to the consumer affairs even though I sent them email and got nowhere. I could start their. I just want to scream. I have never felt this way in my whole life. I want to make LG look so bad.
Peter

 

[oxydolfan1]

So unreal (and for such a high price!)

 

[DADoES]

Peter, you said the leak is from the door seal, correct? Perhaps if you posted some pictures of the situation, some of the geniuses here could suggest a solution.

On the other hand, being as you have a legitimate, active extended warranty, *that* should provide for repair regardless of what must be done to get it done. Have you read the terms to confirm if there's anything that would preclude repair under certain circumstances? Or if there's a "lemon" clause being that this is an ongoing problem that has already been subject to multiple repair attempts?

The manufacturer warranty period may be over, but seems like LG *should* deal with it since it began *during* the warranty and has been an ongoing problem not yet properly fixed.

 

[westyslantfront]

Hi Pete. Sorry you are having problems again. I still say Whirlpool or Kenmore direct drive stackable might be the solution since you are short on space.

Ross

 

[panthera]

LG and customer service

I never cease to be surprised at the problems reasonable people - especially, but not only, on the East Coast have with LG.
Peter - maybe you should get together a list of all the folks who have had problems with LG customer service in the last, oh, say 18 months. Our site, other sites (epinions is good) and so on.
Put it all together in a form easy for a busy journalist to look at and say "Hey - I could really rake some mud with this."
Then send it on to all the newspapers, radio shows, TV programs, blogs, fora, etc. you can find. Be sure that the competitors of LG also get a copy - and be sure that you also emphasize the reason you bought LG was not price, but quality and how sad you are. All the appliance stores and chains should also know about it.
I would be very surprised if someone, somewhere didn't think it was worth helping you.
At the very least, you have vented your frustration to the world at large. At best, an otherwise good manufacturer - and LG does build good appliances - will (finally) wake up and see they have big problems with their Customer Service in the US.
Good luck.

 

[sparkcymru]

LG back to school

I had a customer ring me this week here in the Uk as the door catch had broken on his Lg washer dryer. He'd rang Lg and been transferred to someone in America but they tried to sell him a whole new door which is over £100 and couldn't find the part he wanted even though he had a part number off his catch. Now a quick phone call to me and I told him instantly the part was about £6 and was available next day. He said never again Lg. No customer service and no-one knows what they are talking about. Oh dear oh dear. Back to school LG.

Steve

 

[sudsman]

Peter

Hire a attorney

 

[gocartwasher]

MAYBE YOU NEED TO PUT...

A GERNADE IN YOUT L G lol lol loL

Embedded media from this media site is no longer available

 

[peteski50]

LG Continues

Thanks so much for the support from all, today is Thanks givings so I have to wait and I have to work tomorrow. I have to start by getting the repair back here. I am awaiting his call back. I will have to see about getting these issues made public or doing something next week. It's just so confusing I don't know where to turn to. As for some suggestions I cannot have a stackable I dont have a vent or 220 volt and no space. As for hiring a lawyer it will cost money and if I loose I am screwed. What I really need is a knowledgeable repair service. But I appreciate all your support it does make me feel better.
Happy Thanks Giving Everyone
Peter

 

[foraloysius]

A Happy Thanksgiving especially for you Peter. I hope your problems will be solved soon.

 

[sudsman]

Peter

if you hire a attorney how could you possibly loose?