LG washer problems... already! Not sure wtd.

[meldew]

So we installed the LG 3770 on Saturday. Yesterday and today the TurboWash was not spraying, and the timer was showing extremely long cycles from the start of the cycle timer... 1-2+ hours.

I just ran a normal cycle and I think it was 58 minutes... the TurboWash button was lit but the TurboWash did not work. And the sheets were not wet at all. There was no visible moisture.

So I called LG. It must be in S. Korea because the poor customer service rep and I had a horrible time understanding each other. She argued that TurboWash is only for normal or permanent press. I told her in the manual it says it's usable on every cycle but delicate, and she wanted to know what page I found that on! Then she said well use permanent press then... I told her I wasn't interested in permanent press and it was on a normal cycle and not working.

She wasn't interested in the LG Smart Diagnosis they advertise. She told me if the turbo was really malfunctioning I would see an error code.

She told me to call the place I bought it and ask for a replacement.

Right before I hung up she said "maybe it's not getting any water; are the hoses kinked? I said no, they are braided stainless hoses and I don't think they could kink if I wanted them to!

So said OHHHH that might be the problem - that they only recommend rubber hoses because stainless braided hoses have an automatic water shutoff and the washer will not get enough water to run TurboWash! Is that true? Because Best Buy will only install with their braided stainless hoses. She said if I want to use TurboWash I should order LG rubber hoses from one of their US parts suppliers.

Can that be true? Half of America probably installs these with stainless braided hoses!

I dread the thought of returning it. Has anyone else heard of this?

 

[appnut]

No Melissa, that was their complete incompetence.  I am so sorry this happened to you.  I have braided hoses on my washer.  In fact, on my 2nd pair after 10 years.  Never an issue.  Although there are some sophisticated hoses that have an aqua-stop type of sensor for hoses that are leaking.  That's probably why she's saying what she said, associating all metal braided hoses have that feature. 

 

[meldew]

OK that helps

She also told me I had to press the fabric softener button along with TurboWash or the TurboWash would not activate... I told her there IS NO fabric softener button lol! She said excuse me, I need to put you on hold to do more research!

 

[appnut]

Oh dear me

 

[thomasortega]

The LG attendant was wrong.

The hose she mentioned is an aquastop hose, very popular in europe.

Here in the US I'm not aware of any washing machien that has the aquastop hose.
Here we use regular rubber or stainless steel hoses.

Right now we're in the middle of the negotiations with a French company that will make our HATL washer and washer dryer and one of the things i changed on the project for both models is get rid of the aquastop. It's absurdly expensive. It can help in some cases (hose burst) but it's quite problematic (40% of the aquastop hoses fail in 2 years, the aquastop system goes off without a leak and the user has to spend a fortune replacing those hoses)

 

[meldew]

So I ran another normal - 26 or 29 minute cycle and the TurboWash activated and worked. Clothes were wet.

I am running a third normal cycle - 58 minutes, TurboWash not spraying, clothes and washer look almost dry.

Guess I'll be calling Best Buy tomorrow.

Good to know the hoses are fine. This lady knew almost nothing so I should be surprised. She also told me I must be overloading the machine (I'm definitely not) but couldn't tell me what that has to do with TurboWash.

 

[DADoES]

 
<blockquote>meldew:  I am running a third normal cycle - 58 minutes, TurboWash not spraying, clothes and washer look almost dry.</blockquote> Is the situation really dry or are you interpreting that based on appearance?  Do you hear and/or see water running in (through the dispenser drawer)?  Pause the cycle and check the clothes?

Maybe the machine has some sort of adaptive intelligence and is in the process of getting an electronic handle on the local usage patterns, thus acting somewhat erratic?

 

[meldew]

well, I don't know! When the TurboWash works, there is of course no standing water in the tub but you can see an almost invisible stream of water constantly running down the inside of the front glass. On the cycles where I had selected TurboWash but it did not spray, the wash did a lot more sitting. No water was visible. The "slapping" sound of wet laundry hitting the tub as it revolved was absent. No water on the glass, droplets or otherwise. And the timer wouldn't advance... it would stay at a time for a while. very slow going. I kept thinking it must have been having trouble balancing a load but no. It just sat a lot more. I'd say the clothing was barely damp?

When TurboWash works during a cycle the clothes are wet but of course not dripping wet. I think there's a difference but I'm not sure why. This last normal stayed on 14-17 minutes FOREVER. I finally ended the cycle early and started a normal and got 53 minutes no TurboWash sprayers. Ended it again and did quick wash to get the clothes rinsed and spun.

The TurboWash cycle was 20 something minutes. The normal cycle when the TurboWash wouldn't run was almost an hour.

If I'm doing something wrong I'd love to know. The cycles I ran Saturday and Sunday had the TurboWash sprayers going every cycle.

 

[meldew]

I don't know. I'm running a sanitary cycle with 3 twin blankets. The turbo is working fine this time. I've watched it for 10 minutes. Pretty constant spraying. Only 1.5 hour cycle.

 

[ea56]

Melissa

sounds just like what my LG FL did, but it didn’t have TurboWash. If I selected the heavy soil level and Normal cycle I kid you not, the load would get a few short bursts of water, just barely damping the outside edges, then tumble that way for at least 24 mins! The inside of the load was clearly dry in the center looking through the window.

Then the machine would fill with enough water to barely wet the entire load and tumble for another 5 mins, then drain and begin the spin and rinses. There is no way that these clothes were getting clean.

If I selected normal soil level the inital fill was better. But I found the work around that gave the most water was using the Bulky cycle, with Water Plus option, and this gave enough water fill that really cleaned, but then I was limited to the slower med. spin speed, so I would need to then do a separate spin at high or extra high.

Just too much monkey business for me. And worse of all, sometimes it would take over 30 mins for it to finally find the sweet spot so the final spin would begin and finish. I do not miss this washer at all. Maybe if I’d bought the next model up withTurboWash I’d have been happier, but sound like you are having some of the same problems I had with your TurboWash model.

And the phone tech support from LG is less than useless, as well as their owners manual.

I love my Maytag Centennial TL, no matter what anyone says. This machine has provided 100% trouble free use for the last 20 months. I don’t regret my decision to buy this machine at all. And it holds just as much as the LG FL did, and completes every load in 50-60 mins. and never hesitates to spin. It does just what its supposed to do, wash the damn laundry.

This is why I recommended the Maytag Commercial TL for you. I hope that you will finally get some satisfaction with your washing machine. With the amount of laundry you do,you don’t have the time to fiddle around with work arounds. An automatic washer should be just that AUTOMATIC!

Eddie

 

[meldew]

Dadoes - right now yes I hear water turning on and running through the dispenser in spurts about every 30 seconds. The normal cycles that seemed too dry did not have that. I asked the LG lady if it could have a bad sensor and she said sure!

I had an LG FL of a few years back and it didn't have TurboWash but it did have "water plus" which I used every wash. So I don't know maybe the normal on this one doesn't use much water.

 

[meldew]

Eddie, I just can't believe this is normal for the top-rated washer at Wirecutter and Engadget... and so loved here! The LG lady said the sprayers will spray during TurboWash and maybe I'm not seeing them.... nope. She asked how long the normal cycle timer said... 58 minutes... she said that's not using TurboWash! I said the TurboWash light is lit? No answer.

 

[gelaundry4ever]

Wow!

Wow! I've never heard of this! It may be the pump that is not working.

 

[meldew]

Thanks Eddie just reread your post. Yep I need something I don't have to babysit for sure. . I just don't know if I can fit the dog whelping pads in a top loader. I was doing the butter churn method with the SQ.

 

[meldew]

Maybe we clogged something with a puppy fleece? If that's the case this machine is too delicate for us.

Sorry to stream of consciousness post, but I don't think I can edit my posts.

 

[ea56]

Melissa, I can wash a kingsize comforter or two king pillows in my Maytag using the Bulky Cycle, and they come out clean. Now dog whelping pads will no doubt be much dirter than my pillow and comforter, so you would problalby want to do a separate soak cycle before the Bulky Cycle, but I’m sure you would get them clean.

LIke I said in an ealier post, my family used to do the laundry for 10 people in a 62 Whirlpool TL, which was smaller than my current 3.6 cu ft. Maytag, and we all wore clean clothes, I can assure you. Granted we washed everyday, but it got done.

Eddie

 

[littlegreeny]

Sorry! Your washer is not behaving normally. Perhaps there is a bad sensor or the control board is defective? I'd call Best Buy and demand a replacement. And by the way, LG ships their washers with a set of rubber hoses. Do you still have those?

 

[washerdude]

I got the WM4370, and infact I was also going to get the 3770 but I just got a better deal on the 4370 so I got that. It's been working fine for us since the day we installed it (July 11 2018). Loads i've done WITH turbowash have clocked in at 29-30 minutes and seems consistent. Loads WITHOUT turbowash displayed 56 minutes but really timed in at 46 minutes. On loads WITHOUT turbowash, the water would come in for a certain amount of time, stop, tumble and repeat until it got all the clothes saturated (the load does stay dry for the first couple of minutes). These times are based off of the normal cycle. I tend to use turbowash where it is allowed to select.

My machine also uses stainless steel braided lines and I've had no issue in terms of water filling the tub. I don't think you are doing anything wrong but I feel as if more so this is a defect with the machines programming. One thing to note, when the turbowash nozzles spray, there should be a subtle humming noise of the re-circulation pump. Another indicator all though may be hard to see on your model due to no tub light, is during the start of the spin cycles, the orange nozzle on top of the door seal should spray water into the spinning tub for a period of time, this will occur if turbo-wash is selected. If it doesn't, and turbowash is lit, then I can only presume this to be a board issue. LG has had issues in the past with their control boards being defective to the point of them hindering cleaning performance, in fact consumer reports also reported on this issue and did re tests of the exact machines that had low cleaning scores with different units and ratings increased marginally. Below i've linked videos of the 3770 and its predecessor, the 3570.

3570:


3770:


*Not my videos*

Good luck!

 

[lakewebsterkid]

LG Problems

I have never heard of an issue like this. I would try to have the machine exchanged. LG needs to take a look at it directly. The TurboWash option shouldn't require 58 minutes unless it is a very heavy load with heavy soil and extra rinse settings, etc. It almost sounds like there is some serious electrical issue along the line. I would start trying to contact people immediately.