LG washer problems... already! Not sure wtd.

[meldew]

Those videos - wow! NO WAY has my washer used the sprayers like that or that much water! I have a normal load going now with TurboWash - 58 minutes for a half load. And a little water bubbled out of the sprayers at the beginning but nothing since.

Yeah I will be calling BB in the morning to come get it.

Oh no hoses came with mine. BB requires you purchase theirs. (

 

[combo52]

SS Inlet Hoses With Flood Shut Off

These got fairly popular here a few years ago, Home Depot sold tons of them and we made thousands of $$s running service calls on this stupid idea of a better hose.

 

These hoses are useless, they only will shut off the water if the hose breaks all at once, but 98% of the time a hose gets a pinhole leak that sprays water at a rate far slower than a washer fills so the feature will only really work if you chop the hoses in half with a malachite, LOL.

 

As for the LG washer send it back to china via Best Buy.

 

John L.

 

[appnut]

BB requires you purchase theirs. (

From what I see, that's become common practice--just another way for the retailer to make extra money.  Same goes with the dryer electrical cord as well as the exhaust vent tubing. 

 

Please keep us posted Melissa (I know you will). 

 

[meldew]

haha yes I will!

 

[mrb627]

Weather Issues?

M,

You know, here in Georgia we have been having some horrendous storms the past few days. Maybe your machine has taken a power surge during that time. I wonder if you unplugged it for a couple hours, it might right itself. Additionally, can soil level setting effect turbo wash activation? Maybe heavier soil level setting increases the turbo wash activation?

Malcolm

 

[littlegreeny]

Good point Malcolm. If that doesn't work, I'd get a surge suppressor for the replacement washer to plug into.

 

[good-shepherd]

I will be calling BB in the morning

Personally, getting dud right out of the box like that would sour me on LG, I'd try a different make.

Perhaps the Maytag Maxima Eddie has, at least you'll get better customer service if needed.

This was the LG washer test drive and didn't go well.

 

[ea56]

Re: Reply #25

I have a Maytag Centennial TL, not a Maytag Maxima Douglas, but I agree, I would take the LG back, and get something else. My soultion to the things I didn’t like about my LG 3170 was the Maytag Centennial, and I’ve never regretted my choice.

Eddie

 

[jkbff]

Try swapping the hoses incase bestbuy did set you up with the water stop hoses. We take them off of everything that has them because we have issues all the time.

double check that there isn't debris in the hoses and make sure the house water valves are both open fully.

this doesn't sound normal at all, even for an LG.

 

[iowabear]

She has a well-reviewed machine and videos shows that it can operate satisfactorily.  Yet hers does not.

 

Is it QC issues or are they changing the programming continuously?  Certainly makes it worrisome to buy a machine based on reviews or videos and end up with something different.

 

 

 

[golittlesport]

Not normal

I have an LG FL with turbo wash and the machine came with two rubber hoses, one red, one blue. I got mine from BB but installed it myself using the rubber hoses. What did BB do with the red and blue rubber hoses that come with the machine? I've had stainless hoses on a previous machine and they seriously restricted water flow.

A "normal" cycle with turbo wash runs about 45 minutes with an extra rinses selected. Full flow recirculation spray onto the load. While turbo wash does use less water, if I stop and open the door, there is a small pool of water in the bottom of the tub.

Bottom line, something is wrong with this machine. Send it back to BB and get another. And if BB insists on installing stainless hoses, take them off and replace with rubber hoses.

 

[mrb627]

Hoses Not Included

There are very few manufacturer's that include fill hoses anymore. You were likely sold a set during the check out process. Whether you realized it or not.

Malcolm

 

[washerdude]

There is a method to "reset" the board. Unsure if this would work but I think giving it a try is worth it.

 

[henene4]

hmm

Looking at what she's doing, it appears that there actually is a fault mode where the PCB might get stuck before boot up.

What she is esentialy doing is draining some capacitors on the board.

Try it, could work.

 

[meldew]

not much of an update. I went to BB this morning. They agreed to take the washer back, no fee (normall a $70-80 return pickup fee but they waived it. SO they'll pick up both washer and dryer Monday.

I washed a load last night. I started it in Bulky. Turbowash would not work. After 30 minutes I stopped the load and I kid you not, it was dry.

So I aborted that wash and tried to restart on Heavy Duty. Once again the turbowash wouldn't function.

Stopped and tried a third time on Towels. This time lo and behold the turbowash worked just as in the videos!

The independent store almost convinced me to go with the SQ stacker. She said I could pack as much clothes in it as a larger Electrolux - that it's made to do 22lbs dry. That they put 6 of them in nearby large city homeless shelter and zero problems and heavy use. But oh my the cost is $2999! Yikes!

It doesn't really make sense but it's definitely going! Not sure I'll try again with LG. It's making my head hurt.

I looked at the washers at BB. Liked the LG 4370 I think it was. I liked the Maytag Centennial.
Then I went to the independant appliance store and I liked the Maytag Centennial and the Maytag Commercial. And the Electrolux and the stacking front loader set from Speed Queen.

I did learn though - they said they are a top SQ vendor in Georgia and a couple bigwigs from SQ in Wisconsin were in the store yesterday and said they made a mistake discontinuing the front loader and are tentatively planning to reintroduce them. I asked when and they said - middle of next year!?!?

So I'm just not going to think about this for a few days.

Oh, and I washed three heavy cotton twin blankets yesterday. Well-loved soft floppy blankets.
I think they were on a low to no water no turbowash cycle and after they came out positively crunchy. Detergent residue?

I'd love to upload a video on this machine so y'all could see what I mean.

 

[ea56]

Melissa,

I still say if that nice , used Whirlpool set is still available, get them and then TAKE YOUR TIME making your decision on what YOU really want. Don’t let others unduly influence you, as you will have to live with what you get , not me or anyone else, but you. You will be able to do your families laundry in the meantime, and not feel pressured into making a decision you may later regret.

My husband taught me, act in haste, repent in leisure, and no truer words were ever spoken.

Eddie

 

[henene4]

Electrolux

I can only say that there never has been a bad ELux washer design in the EU. All did an at least decent job.

The 617 and 627 got verry positive reviews, and their dryers apparently always were amazing.

On the cotton blankets: most probably. What ever you get next, run them through a cycle without any detergent added, with an extra rinse.

 

[rustico]

I having watching your posts for awhile as I was wrestling on what washer to buy .... I almost bought the lg a couple days of ago but held off thankfully... decided this morning to order the Maytag 575 commercial washer ... hopefully I have better luck with it then you had with the lg

 

[jkbff]

I have sold 300+ sets of the Electrolux machines over the past few years and we have less than 1% for service calls on them.

Go with the 627s and be done with it.

 

[littlegreeny]

My mother in law has a LG 4370 that she purchased last September. She's in her 60s and this is her favorite washer. She also got the sidekick. I've watched plenty of cycles and done loads for her and can attest to it working well, Turbowash working wonderfully and doing an excellent job washing and rinsing.

If LG has turned you off, what about a Whirlpool or Maytag front loader? They are made in the USA and seem to be well built. There is a bottom of the line Whirlpool at my mom's assisted living facility that sees a dozen tragic loads a day and its still chugging away after several years of very heavy use. It's a Whirlpool WFW75HEFWSKU.