Retromom: Thanks!
Alr2903: Oh yes, I know well that last one, seeing as I design & program those things. And you can be quite sure the ones I set up do *not* behave like that.
Though, I have lately noticed a trend toward nonprofit agencies wanting phone menus from hell. I think this is due to their being squeezed for money as a result of ongoing changes in the tax code that are IMHO designed to put them out of business.
Worst of all are the ISPs and domain registrars, as well as Ebay, that do everything within their power to avoid ever allowing one of their customers to call them on the phone. Customer service, my derriere! (is that the proper French spelling for that?).