Maytag Commercial Washer MVWP575GW Warranty Repair

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Same problem as listed above, it recurred. The "5 year warranty" that I thought was bumper to bumper is actually limited. The store I bought the machine from wasn't sure the repair would be covered and said it would be 200.00 to walk through the door plus parts if not covered. This progressed to a discussion with Maytag(whirlpool) who also stated it was a limited warranty and implied that electronics may not be covered. Without going into all of the drama, I will have another discussion with them but it is clear that they don't stand behind their product, don't care if it poses a fire hazard, and don't care that the unit is just a little over a year old and can't be used.

Don't buy this washer, its crap. Honestly it is. It may look great and may wash great but its not commercial quality by any means. I made a mistake. I am paying for it. Don't know where this will end up but at the moment I would like to toss the machine out the back door.

In a way I feel like a fool, it was really nostalgia and what I thought was a reiteration of a machine I loved as a child with more modern internal technology. Ha. I am officially done with nostalgia and will not buy another top loader, not even speed queen. Had one in the past and wasn't wowed by it. If I don't get it repaired not sure what I will purchase. Had a speed queen front loader and had two service calls in two years, it was good but not a consistent performer. Enough of my rant. Have a good evening everyone. Just wanted to communicate the update.
 
Maytag Washer MVWP575 Warranty

Has a 5 year warranty that covers ALL PARTS & Labor with in home service, READ your warranty, if someone told me that electronics were not covered etc I would be on the phone so fast with MT-WP, again READ your warranty there are no exclusions for ANY parts and labor when the machine is used in normal household conditions.

 

If service is refused demand your full purchase price back from the dealer you bought it from.

 

John
 
If I ever had a newer style of the so called “commercial washer” Maytag washer, and when it and if it broke after 5 or so years, I would just send it off to the crusher since it’s not worth fixing them if the repair(s) aren’t guaranteed, and most newer Whirlpool VMW are just money pits when things go wrong. I am surprised Whirlpool hasn’t been sued for their terrible quality and reliability.
 
stchuck RE: Drain Pumps & Also Comment About Pods

Are you able to check and see if there is anything stuck in the drain pump? Most likely whatever it is would have gotten under the plastic part of the agitator at the bottom of the tub. I have seen other videos of similar washers where the coins get under that piece. If the washer was overloaded, something could have gotten in between the outer and inner tub to made its the way to the pump that way?

I sometimes use that Snuggle scent booster. Although one can put these "pods" (detergent or scent booster) into the washer, I would not. I cut the package and pour the contents in. Even if placed in the bottom, these do not seem to completely dissolve! It dissolves into a jelly-like substance. I could see this clogging the pump too.
 
>> We replaced the stripped out transmission today in the almost 1 year old MT MVWP575,
>> here are pictures of the old transmission, we drilled out the punch rivets and opened it up.

John, for those of us who don’t know, what specifically is the failure point of these transmissions?

I might be missing something, but it looks like the plastic gears and everything internal to the unit are in good shape, as are the short plastic and metal splined shafts on one side of the trans. Is it just rust damage on the shallow splines of the tub and agitator output shafts that causes slippage on one of those connections?
 
Hi Dave, the transmission that we took a part that I put pictures up of earlier in this thread, the gears looked pretty good but they did slip when we put them under heavy load as it does in the washer but the wear was not immediately apparent when you take it apart.

I am not gonna bother taking apart this rusty mess in fact it’s going to hit the scrapper this morning when we clean out the shop Later this morning.

John
 
That's a bummer. I wonder if they, either by design, materials, or manufacturing faults, didn't get the sizing correct on the gears? (Such as fractionally undersized planets?) Or perhaps the outer ring gear, being plastic, has enough flex to distort and be pushed away from the gears when under load?

Either way, if those gear issues were resolved in a part revision, the severe rusting issues evident on the tub and agitator shafts makes it look like they would be right in line to fail next. It's just not going to last either way.
 
No more Maytag Commercial for me and my Relatives

I now don't feel comfortable recommending this piece of garbage to my relatives. Speed Queen TC5 or LG WM3400CW or WM3900HW. I would rather service them. I will now NEVER Work on a Vertical modular washer. The only "VMW Style" machine I will ever work on again. If it is really this cheap then Forget it.
 
The pics of the rusted output shafts are disgusting. Bad triple-lip seal, or just bad engineering of the tub seals in general?? Pic below is the dead transmission from my Maytag Atlantis MAVT754EWW after 15 hard years of use...no rust or corrosion anywhere.

oldschool88-2020082506154109988_1.jpg
 
About this washer...

Many people on this board trade washers like most people trade out their cell phones.

I have nothing to gain or lose by posting this. I don’t sell or repair washers for a living nor do I get an incentives for anything I may post. However, I am an actual consumer of this product with real experience, and I try to buy things I can fix myself.

This washer just works and has for over two years for all types of loads for my kid and pet friendly house from the messiest outdoor wear to delicates. It has a dual-action agitator. This means not only does the tub and agitator move independently but so does the top and bottom of the agitator. This results in a wash action that moves the clothes down, in, and through the water much better. Compared to these agitator washers where the only the tub and agitator move in different directions or especially the plate washers, there is no contest when it comes to really dirty or bulky clothes. This washer got even got out a noticeable amount of dirt an LG front load left behind. The LG FL wasn’t a bad washer, but it simply could not move the bulkier item through the water instead it just tumbled the folded item through the water.

All main cycles have true tap hot water if selected. The biggest quirk is the only half tub fill for smaller washes is the Normal cycle. There is no true “hot” for it. It is the only cycle that mixes in cold when hot is selected resulting in a barely warm wash. You can thank the well-intentioned but poorly researched energy regulations passed for this. Now it takes more water, chemicals, time, and energy to do these loads because there is no water level selector now. There is one advantage though. Consumers are now more heart healthy as they have found ways to haul buckets of hot water or device their own methods to add hot water to that cycle just as I have :-).

The Normal eco cycle also has a spray rinse, but it surprisingly works well. Don’t like it. Simple just run two normal cycles one with detergent and one without. You’ll still be under an hour. In fact without any options chosen, Normal cycle is 25 minutes (great for small loads/quick washes). The longest cycle is Powerwash at 45 minutes. Presoak is ten minutes, if added. You’re still under an hour for ANY load.

Need to pause the washer longer than ten minutes. Just make sure the lid is closed and keep it closed. Soak away! Or disable the lid lock, which is not recommended for household with small children, disabled adults, or curious pets that may be able to access washer.

Nothing is made of quality anymore. Instead it is about selling more in less time because people want cheap stuff. The result is these throwaway designs are filling up our landfills quickly. You see this throwaway design on tires, batteries, printers, and appliances.

Almost all are only made to last ten years or less. This one will probably last closer to ten years for the person who uses it right. It is not a commercial washer despite its name.

They all have control boards behind those mechanical looking knobs. This Maytag has one and the SQ TC5 has TWO.

I think the SQ TC5 is overall better but you pay for that. However, I don’t think it is years better. Its life will be limited also by bearing and not being able to find those control boards later. SQ does not make their truly best washer anymore, which were the mechanical ones. They do have a better balancing system, but wash like items with like items and you’ll have no problem with the Maytag either.

The Maytag has a parts and labor warranty that is good for FIVE years INCLUDED in its price. The SQ TC5 has a three year. SQ is going forward with it TR series model. This model is geared toward office and delicate wear clothing. I can do that with my less than $200 portable washer. It may not last a long but I can just buy them more often, if needed. The TC5, which washes other types of clothes better, probably won’t be available much longer due to upcoming stricter upcoming energy regulations (unless that has changed).

The vertical modular design does make it easier for the consumer to replace parts. This washer shares its parts with many of Maytag’s true commercial (not commercial technology) washers, so hopefully they’ll be cheaper and easier to find later. This “commercial” washer does have upgraded capacitor, belt, motor, bearings, etc. when compared to the commercial technology models.

There is no justification for the pricier SQ dryer.

When this washer breaks and it is no longer feasible to repair, I am hoping thomasortega will have still have some simple mechanical washers that will fit my needs and maybe some new designs to consider as well. At least one manufacturer is listening.
 
So many variables too...

I mostly use powdered or liquid detergents—Tide or Persil are my favorites. The commercial version I was using went up in price once COVID hit, so no more of that for now. I occasionally use bleach. I don’t use fabric softener at all. With cold rinses in almost all washes, I think one is asking for trouble. These are not true commercial washers, but I do think it is a better made residential washer.

The bottom line is this Maytag is the overall second best washer one can buy right now. You are trying to compare this against the older, reliable models that are NOT made anymore even by SQ. SQ TC5 may last a little longer but not the years longer as suggested. Most consumer do NOT have access to buy parts for cost or can do the repair work themselves. I won’t argue this. As for me I know I made the best choice at the time I needed a new washer. My other choice was the TR series. When the TC5 can no longer be sold, THIS Maytag is what you are left with. At least its design can continue to be manufactured. Take it or trash it. Your choice. I personally buy a washer FIRST for clean clothes.

If I needed a new washer, the TC5 would be my overall top choice because of the half load option for the main cycles, no ATC, and that is made better. That does not mean this Maytag is garbage. Now that I have the Maytag, I honestly don’t know that I would be as happy with the TC5 because I love how clean my bulkier and dirtier items get with the dual action agitator. I could replace this washer if I wanted. Instead, I am going to continue to use it until it breaks beyond repair and then see what is available at the time. The bottom line is even the TC5 is NOT the AWN432. I would buy that if I still could even though I have this Maytag.

There is also a Roper model with a dual action agitator that sells for less that gets good reviews.

Maytag could improve this model by adding half load options to the main cycles and by providing a water level selector. There are so many times I have more than a half load but not a full load. There is no true energy savings in ANY of these new DOE washers.

One way to save is to spin dry these clothes before placing them in the dryer. We need to move in directions like that instead of forcing designs that don’t work as well.
 
I have the Amana NTW4516FW3 that came with my new place and I was considering switching this out for the Maytag commercial washer but in the 2 months I have been here this Amnana performs very admirably and I am quite surprised by it's good performance.

The auto water level on Normal is hit or miss sometimes.You won't get a full tub of water on the Normal cycle. Maybe most about 1/2 to 3/4 and sometimes that is with a smaller load.

That is what I mostly have it set on is auto fill/extra rinse. It gets the job done well and don't take forever to do it.

The cool thing about this washer is that I can shut off the cold water valve when using normal cycle and it will just default and fill with hot but you will also get a hot rinse.

I thought these washers wouldn't allow for that ? I initially heard the hum from not getting cold water but then it just filled from the hot side. Works every time and if I am nearby i just open the cold valve for the rinse.

Pinkpower4 can your Maytag fill with hot water on normal if you turn off the cold line ?
 
I have the Roper RTW4516FW2 ( the sister ship of the Amana  NTW4516FW) and its  great!  The Normal cycle on auto sense, hot water wash is my go to setting.  Its not a water waster, but it does use an adequate amount of water to do the job its designed for well.   I just add the detergent and LCB if I’m using it and press start, and in 34 mins flat I have perfectly washed, rinsed and spun out laundry.  If I select the deep fill option, it fills to the very last row of holes in the tub and the turn over is just as good as any vintage TL.  And it NEVER fails to balance and spin.

 

Eddie
 
Eddie I agree wholeheartedly.I don't miss having a manual water level control. I have watched many loads and it is like having an old belt drive again. I don't like that these shake when spinning but then again they don't have the added weight of a traditional transmission. If it lasts me 5 years it owes me nothing. I would buy one again .
 
Agiflow4, I’d buy one again too.  Mine doesn’t shake while its spinning, its smooth as silk and pretty quiet too.  

 

As far as what Reviewed.com thinks about it, I really don’t care.  The proof is in the pudding.  I can’t begin to count the number of times I’ve made a purchase based upon a so called favorable review, only to be abysmally disappointed.

 

  I base my purchases now by reading several, sometimes hundreds of actual owner/user reviews of a product.  Those that own and use a product really know the pros and cons.  A paid reviewer has  maybe used the product a handful of times and comes up with their so called educated opinion. And IMO, Consumer Reports is no longer even worth the paper its printed on.  In its heyday they gave in depth reviews, not anymore.

 

I also firmly believe the fewer bell and whistles any appliance or car for that matter has, the better.  All that extraneous crap is just something else to break down, fail to do what its supposed to and disappoint the owner.  Less is more.

 

Eddie

 

 
 
Models

 
RTW4516FW0

RTW4516FW1

RTW4516FW2

The last digit is engineering revision.  It starts at 0 and increments through production for minor revisions such as sourcing a switch from a different vendor or maybe a control board programming change such as not locking the lid during fill.

Reviewed.com:  "... the Casual cycle left 101% of the rinse water in the laundry."

?
 
Eddie that's good to know.Mine doesn't shake excessively but it is noticable. My first VMW machine back in 2011 shook. I've never known these VMW designs not to shake.

I have thrown some very large loads in this washer and it has handled them without a problem. Coming from my Speed Queen AWN432 I don't miss that machine. I actually missed the porcelain coated tubs I had in previous washers and that I've used all my life.

Hey, these machines may not be the classic machines of yesterday but they hold their own
in this modern disposable society quite well .
 
Agiflow I feel the same way about porcelain tubs too.  And I’ve also washed very large loads without a hitch too.  I don’t do this often, but when I need to wash 2 King size pillows or a king size comforter, blanket or bedspread it handles these loads flawlessly on the Bulky cycle.

 

 And only once has it gone out of balance, while washing the rubber tub mat with the bathroom throw rug and waffle weave mat for in front of the tub.  The rubber tub mat bunched up, not an uncommon thing for this kind of load with any washer.  I just paused the machine, redistributed the load and it finished without a problem.

 

Last week on wash day I did 3 large loads in 2.5 hrs., thats washed, dried and folded.  Even with a spin speed of only 700 rpms, most loads dry in the same time as the next load takes to wash, 34 mins.  This is the kind of efficiency I look for in a washer.  We use cloth napkins everyday, and they always end up with salad dressing stains prior to washing them.  These napkins come out perfectly clean every time without a trace of an oil stain.  This machine just does what its supposed to do without any drama.

 

Eddie
 

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